Overbooked I had to find a new hotel at 10pm. Very unhappy. Still no refund .
I saw a homeless person on the side of the building. I still tried to check in and was told that they had NO pet rooms available. I am trying to get a refund through you all and No is able to help me. I get a call from someone who gives me an incomplete call back number and she barely spoke English
At the end of the hall,door closes at 1-5am constantly, children above me stomping and making noise.
The room was dirty in the kitchen microwave was dirty, fridge was dirty there was debris in all the corners of the room. The door handle for the bathroom fell off when i tried to open it, therefore I had to use the bathroom with the door open from fear of getting locked in. They didnt have breakfast as advertised either.
Friendly staff. Clean towels were easy to get. I'll stay again.
Quiet, clean, and comfortable. Things a little old but everything works just fine.
i'd like a refund for staying 2 hours in this un safe hotel that was filled with people who are smoking marijuana, feels super unsafe , I had a man walking around my car, the hotel room was unpleasant, and there were no cups or pans, the refrigerator was broken and the A/C only blowed air out.
Stay was great staff was nice rooms were actually clean
Noisy air conditioner, poor quality and few choices satellite/cable.
Staff go above and beyond there call of duty to make your stay enjoyable. The area is safe, and great restaurants around. You Rock Baseline Extended Stay!!!!!!!
Great hotel with a full size fridge and a stove top. Entire staff is outstanding and they really do care. Safe area also.
Extremely dirty room, loud, toilet was broken, no coffee maker , and currently under construction!!
Stayed for one night on the way to Sedona. Hotel is a so so 2 star property.
Reasonable price for short stay. Nice amenities. Staff there are awesome no problems.
Short stay until apartment is ready to move in. Ok location. Very highway accessible.
it was a nice place. it was clean and the people were very friendly. over all it was a very nice place to stay over night
Comfortable stay. Easy check in and polite staff. Was able to check in early and had no issues with the room or amenities.
Hotel, was simple and plain. Clean and served the purpose for a short two night stay. We knew we would not be spending much time in our hotel other than to sleep, and for that this hotel was perfect. Staff was friendly and everything that we needed worked. Probably not the most entertaining hotel for children.
Typical "you get what you pay for" Nothing special. No shampoos. Had to ask for hair dryer. NO maid/cleaning service unless you are there longer than a week. "free" breakfast was just muffins and oatmeal bars. Kitchen average. Most of the channels on the TV were fuzzy. Surprisingly quiet. The ENTIRE third floor is smoking. Good location for Mesa, off of 60, but far enough that you don't deal with highway traffic.
Located in Dobson Woods within a mile (2 km) of Golfland Sunsplash, Extended Stay America Suites Phoenix Mesa is within a few miles (5 km) of Mesa Community College. This hotel has 104 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 104 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Guests of Extended Stay America Suites Phoenix Mesa enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a picnic area.
Overbooked I had to find a new hotel at 10pm. Very unhappy. Still no refund .
I saw a homeless person on the side of the building. I still tried to check in and was told that they had NO pet rooms available. I am trying to get a refund through you all and No is able to help me. I get a call from someone who gives me an incomplete call back number and she barely spoke English
Thank you for your review. We are sorry for the issue you mentioned and regret the inconvenience caused. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. Please revisit us so we can make it up to you. Sincerely, Hotel Management
At the end of the hall,door closes at 1-5am constantly, children above me stomping and making noise.
Kim, thank you for being our guest. A good nights' sleep is a must for any guest, so we are sorry this was not your experience due to the noise issue. We wish we had an opportunity to address this and make your experience a relaxing one. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
The room was dirty in the kitchen microwave was dirty, fridge was dirty there was debris in all the corners of the room. The door handle for the bathroom fell off when i tried to open it, therefore I had to use the bathroom with the door open from fear of getting locked in. They didnt have breakfast as advertised either.
Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the cleanliness and maintenance issues in your suite. Your feedback will be shared with the appropriate individuals to make the necessary improvements. We also regret that some of our amenities were not available during your stay. Everything we do is in the best interest of our guests and associates, so we appreciate your patience at this time. We hope you will consider giving us a second chance to prove ourselves. Sincerely, Hotel Management
Friendly staff. Clean towels were easy to get. I'll stay again.
We are pleased you chose Extended Stay America for your recent stay. It is nice to see you had a great time with us and that you liked our clean towels as well as our courteous associates. We appreciate you sharing your feedback and love knowing you will return soon. We look forward to your next visit. Sincerely, Hotel Management
Quiet, clean, and comfortable. Things a little old but everything works just fine.
Thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodations and had a great stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
i'd like a refund for staying 2 hours in this un safe hotel that was filled with people who are smoking marijuana, feels super unsafe , I had a man walking around my car, the hotel room was unpleasant, and there were no cups or pans, the refrigerator was broken and the A/C only blowed air out.
Thank you for your review. We are sorry you did not felt safe, and the maintenance issues in your suite. We are also sorry for the marijuana smell you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with the appropriate teams for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Stay was great staff was nice rooms were actually clean
Thank you for the glowing review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our staff and that you loved your well-appointed room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Noisy air conditioner, poor quality and few choices satellite/cable.
We appreciate you choosing our hotel and for providing your review. We are sorry that we couldn't hit the mark of your expectations for a perfect visit. Your feedback for the HVAC unit is shared with the concerned team to check and do the needful. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management