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Recent guest reviews

Clean & Quite

Great pool; kids had a blast. Good all you can eat breakfast; just wish it was complimentary. Great staff...everyone was friendly and eager to help.

I liked the outside fireplace and the restaurant and walk up bar

Staff was super friendly and very helpful. The cookies was amazing!

The bed was comfortable, and the hotel staff were great. But my room did not feel clean. The carpet had many, many stains on it, and the bathroom was not clean. The shower did not drain, and the bathtub was dirty. This hotel was probably nice 30 years ago and is in need of a renovation.

I stayed at this hotel while on business in Chandler. As soon as I walked in my room I started googling other hotels that I could stay at. The bathroom was disgusting. The shower was stained, the drain did not work properly and the enamel was peeling off the bath tub. As soon as I laid down at night to go to sleep the hotel got very loud both above me and around me to the point I was questioning my safety. I did not call and report it for fear of retaliation. The next day when I spoke to the hotel staff to ask what was going in they immediate replied “oh there was a rave last night.” I thought it was sarcasm so I started laughing...NOPE. Serious. The hotel staff member continued to tell me how whatever people do in their rooms is their business but this is where all the ravers stay so they came after the rave to continue their night of fun. I was then instructed just to ask them to be quiet because they are on X and other substances that make them really loving not mean. What?! How is this real life. Thankfully I found a hotel room in Phoenix at triple the price and went to stay there. I will not be returning to this location.

It was ok, but no food available in hotel from Friday night through Saturday. They kept forgetting to put the breakfast menu in my room and had to go to the lobby to request it. No Bible in my room, but they were very nice and found one for me. No transportation to the airport, so had to use shuttle service and a friend for the ride to go to airport. One day, the maid did not clean room so food trays were left in my room from the night before, so perhaps reason was because I had the "Do Not Disturb" sign on door until 11am. For room service, I did not hear the knock on the door, so they left my food on the floor in front of my door. That is really not good. They did call and let me know. The next time I told them to knock hard to let me know they were there (I am a senior citizen).

Super staff and free jutney service! Overall tasty food, clean, friendly.

Hotel is located close to shopping and golf courses. Morning breakfast had a good selection and was a good deal at $10/day Hotel staff were very friendly and helpful Rooms were not very sound proof, could hear guests in rooms above walking around. Also could hear guest talking around the pool until it closed at 10:00 pm.

We spent a week and had great interaction with staff. The facility is aging and needs some updates. Carpeting looks very tired. Furniture is showing some distress. Business center printer was out of order entire time so we had to get printing done by front desk -- which they were helpful to do. In our room, we felt that the bathroom floor wasn't mopped although the towels/etc., were excellent.

We spent 5 nights while visiting family, really not to far from Fashion Crossroads many restrurants, breakfast good in the hotel restaurant.

Just stopped in to sleep and get going early next day. Not much to say. It worked for our needs. Not impressed, good freeway access but not much around the walking area.

Check in took a while, but I think they had some systems issues. Room was spacious, bed was great, shower was super hot. Breakfast was fast and tasty. I spent maybe a total of 10 hours from check in to out, so this was purely a business trip. Great value though.

Housekeeping entered our room while we were gone even though do not disturb sign was on our door.

Tyson at the front desk was very helpful. Mgmt. Put the right young man to handle customers. He was polite, calm and cool when we were frustrated from a long trip.

The hotel staff we met were very pleasant. The room was clean, but the view was terrible (of the air conditioning units on the roof). The price was very high. But what was disheartening was the noise by youth (24 or so) that were using the elevator until well past 11 PM. The youth ran the hallways and used the elevator a lot in two hours.

This was a nice place to stay as we were attending an exam at the same location. The hotel is nice and clean. My only complaint seems to be with most nicer hotels. The lower price hotels seem to offer so much more free amenities than the larger hotels. Example: free continental breakfast vs the $8. continental breakfast here. Or complimentary coffee in the lobby vs the $1.00 per cup of instant here. I would almost rather stay at a lower quality, less expensive hotel and receive more for a lot less. Other than that, the staff was super pleasant and the rooms were fine.

My first night was not good - I awoke in the middle of the night and could hardly breathe due to cigarette smoke. I ended up having an asymmetric attack because of it. I coughed so hard my ribs still hurt. That morning I went to front desk and told them what happened. They said they walked the floor to try and find who broke the rules but didn't determine who it was. They did move me to a 1 berm suite on first floor and it did not happen again. Other than that my stay was fine. The location was good. Hotel could use overall upgrade.

W Chandler Blvd Chandler AZ

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

DoubleTree by Hilton Phoenix Chandler is located within a few miles (5 km) of Lone Butte Casino and Wild Horse Pass Motorsports Park. This 160-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

In addition to a restaurant that serves breakfast, there's also a lobby lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.


Rooms

All 160 rooms provide coffee makers, free weekday newspapers, and free bottled water. 27-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

Renovated in 2019, DoubleTree by Hilton Phoenix Chandler offers an outdoor pool, free WiFi in public areas, and a 24-hour business center. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Suite, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for DoubleTree by Hilton Phoenix Chandler

Everyone (11) Couples (17) Business (14) Family (19) Other (7) Friends (4)
5
Family

Clean & Quite

By on Aug 23, 2021

Review comment responded on Aug 23, 2021

Thank you for the 5 stars!

5
Family Family

Great pool; kids had a blast. Good all you can eat breakfast; just wish it was complimentary. Great staff...everyone was friendly and eager to help.

By on Apr 21, 2021

5
Family

I liked the outside fireplace and the restaurant and walk up bar

By on Mar 26, 2021

Review comment responded on Mar 30, 2021

So glad you enjoyed your stay!

5
Family

Staff was super friendly and very helpful. The cookies was amazing!

By on Mar 24, 2021

Review comment responded on Mar 30, 2021

Thank you!

5
Everyone

By on Jun 1, 2020

3
Everyone

By on Mar 5, 2019

2

not the cleanest hotel

Everyone

The bed was comfortable, and the hotel staff were great. But my room did not feel clean. The carpet had many, many stains on it, and the bathroom was not clean. The shower did not drain, and the bathtub was dirty. This hotel was probably nice 30 years ago and is in need of a renovation.

By on Mar 5, 2018

1

calling all ravers

Everyone

I stayed at this hotel while on business in Chandler. As soon as I walked in my room I started googling other hotels that I could stay at. The bathroom was disgusting. The shower was stained, the drain did not work properly and the enamel was peeling off the bath tub. As soon as I laid down at night to go to sleep the hotel got very loud both above me and around me to the point I was questioning my safety. I did not call and report it for fear of retaliation. The next day when I spoke to the hotel staff to ask what was going in they immediate replied “oh there was a rave last night.” I thought it was sarcasm so I started laughing...NOPE. Serious. The hotel staff member continued to tell me how whatever people do in their rooms is their business but this is where all the ravers stay so they came after the rave to continue their night of fun. I was then instructed just to ask them to be quiet because they are on X and other substances that make them really loving not mean. What?! How is this real life. Thankfully I found a hotel room in Phoenix at triple the price and went to stay there. I will not be returning to this location.

By on Mar 3, 2018

4

time back to phoenix and chandler az

Everyone

It was ok, but no food available in hotel from Friday night through Saturday. They kept forgetting to put the breakfast menu in my room and had to go to the lobby to request it. No Bible in my room, but they were very nice and found one for me. No transportation to the airport, so had to use shuttle service and a friend for the ride to go to airport. One day, the maid did not clean room so food trays were left in my room from the night before, so perhaps reason was because I had the "Do Not Disturb" sign on door until 11am. For room service, I did not hear the knock on the door, so they left my food on the floor in front of my door. That is really not good. They did call and let me know. The next time I told them to knock hard to let me know they were there (I am a senior citizen).

By , from Newark, NJ on Jul 2, 2017

5

very nice. second stay.

Everyone

Super staff and free jutney service! Overall tasty food, clean, friendly.

By on May 20, 2017

DoubleTree by Hilton Phoenix Chandler

7475 W Chandler Blvd, Chandler, AZ 85226
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