Friendly staff quick check-in. Great if you need a room for the night.
The room was dirty. Dirty mirror. Dirty walls. Given wet half cleaned dishes. Carpet obviously not vacuumed. Fingerprints all over headboard. Just obvious that room was not cleaned and only beds were made. Not enough towels. You could only get new ones when you brought down the dirty ones like there was even a towel big enough to be considered a bath towel in the first place. Disappointing. Staff were pretty nice though. I just wouldn’t spend $20 to stay there again. The first time that extended stay has ever failed me actually. Will probably go to another in another state, just never the Plymouth Meeting location again.
Worst room service, no proper hygiene and no service persons
This place is excellent for someone on the wheels. 1 min to highway. Microwave, stove top and fridge. They even have pots and plates if you request. I needed a quick reservation and didn't get to use all these but they could be very helpful. Shampoo and two soap bars, no conditioner or lotion. If you are like me packing own stuff all the time you'd be fine. Breakfast was just coffee and donuts. Again, not ample but good enough for someone who needs to get on the road fast. I liked it a lot, though the bathroom vanity could be a bit cleaner. Floor and tub were good. Bed was fine, too. Will sure stay again.
Yuck. Dirty. Noisy. Room was not ready at 9pm. 1 star is a gift
The rooms wasnt as clean as I expected. When we first arrived there wasnt any toilet paper at all in our room.
This property has roaches, the staff verbally stated they are aware of this issue & when I called requesting to speak to a manager they did not want to compensate me.
The bathroom sinks wouldn’t drain properly. Trash in the hallway.
Third floor as you walked out of the elevator there is a tripping hazard (the linoleum is curling up). Booked room with we queen size bed (it was a double). Told there was a grab and go breakfast (all it was is really bad coffee). Rooms looked tiref, ie. Inside of microwave is peeling and wrong plate on the inside, burners in kitchenette rusty. I am very disappointed. Will not stay at one in the future.
Smell, dirty, refrigerator wasn't cleaned out. just awful. Reception staff was apologetic and awesome. but my goodness I will never stay at an Extended Stay America again. Awful.
The site and room were dated. The check in was easy.
Location was good and very convenient. There were many men sitting around building smoking cigarettes. That did not make me feel safe. They looked homeless. Not sure. Watching everything and everyone. That was the first time I experienced that. I grew up in the neighborhood and always felt safe until then. Otherwise very good experience
The room had no towels. The room had no remote. The kitchen was dirty with food and had syrup drops on the stove. The carpet smelled of mildew. We went to breakfast at 9:25 and the entire area was completely empty. They said breakfast was over at 9am. However, we were originally told between 930am amd 10am. It is a very old hotel in desperate need of renovation and updating.
The room smelled like smoke. The air conditioner didn’t work. There was a slow drain in the tub. I waited 20 minutes in the lobby to check in. Plus there’s an early checking fee.
Good stay. Big and clean room. Pretty Friendly staff.
Upon leaving the property I requested a receipt but was denied one. There was a manager on the phone whom I request to speak to about the matter. She was extremely rude, unprofessional ! I will not give my business nor money to extended stay again! I have and will continued to tell others about my horrible experience. Including the fact that my written complaint has not been addressed!
Located within a 5-minute walk of Plymouth Meeting Mall, Extended Stay America Philadelphia - Plymouth Meeting is within a 15-minute stroll of LEGOLAND® Discovery Center Philadelphia. This 129-room hotel has free in-room WiFi, free self parking, and a fitness center.
The 129 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America Philadelphia - Plymouth Meeting enjoy a fitness center, free WiFi in public areas, and a meeting room. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.
Friendly staff quick check-in. Great if you need a room for the night.
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The room was dirty. Dirty mirror. Dirty walls. Given wet half cleaned dishes. Carpet obviously not vacuumed. Fingerprints all over headboard. Just obvious that room was not cleaned and only beds were made. Not enough towels. You could only get new ones when you brought down the dirty ones like there was even a towel big enough to be considered a bath towel in the first place. Disappointing. Staff were pretty nice though. I just wouldn’t spend $20 to stay there again. The first time that extended stay has ever failed me actually. Will probably go to another in another state, just never the Plymouth Meeting location again.
Thank you for being our guest. We apologize for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team to ensure this doesn't happen again. On a positive note, we are happy you liked our courteous associates. We hope you will reconsider and give us a chance to make it up to you. Sincerely, Hotel Management
Worst room service, no proper hygiene and no service persons
Sandeep, thank you for being our guest. We are sorry for your disappointment with our housekeeping policy. Please know, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
This place is excellent for someone on the wheels. 1 min to highway. Microwave, stove top and fridge. They even have pots and plates if you request. I needed a quick reservation and didn't get to use all these but they could be very helpful. Shampoo and two soap bars, no conditioner or lotion. If you are like me packing own stuff all the time you'd be fine. Breakfast was just coffee and donuts. Again, not ample but good enough for someone who needs to get on the road fast. I liked it a lot, though the bathroom vanity could be a bit cleaner. Floor and tub were good. Bed was fine, too. Will sure stay again.
Thank you for reviewing your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Yuck. Dirty. Noisy. Room was not ready at 9pm. 1 star is a gift
Thank you for being our guest. We regret that your room was not ready for you when you arrived and are sorry for the noise and cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The rooms wasnt as clean as I expected. When we first arrived there wasnt any toilet paper at all in our room.
Thank you for the feedback. We regret our hotel did not meet your expectations and you felt we were lacking in cleanliness. We appreciate you letting us know what we could do better and hope you will reconsider another visit, as we would love the opportunity to make a better impression on you. Sincerely, Hotel Management
This property has roaches, the staff verbally stated they are aware of this issue & when I called requesting to speak to a manager they did not want to compensate me.
Thank you for the feedback regarding your stay in our hotel. We are sorry for the difficulties you faced and the insects you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
The bathroom sinks wouldn’t drain properly. Trash in the hallway.
Thank you for reviewing your visit to our hotel. We are sorry to learn about the plumbing and cleanliness issues you encountered during your stay. We have shared your comments with our maintenance and housekeeping team to ensure a mich better experience for our future guests. We hope you will come back and see us on your next visit to our area. Sincerely, Hotel Management
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is nice to hear you enjoyed your stay, and we are happy you were impressed with the service provided by our front desk associates. We will be sure to share your compliments with our team, and we look forward to your next visit. Sincerely, Hotel Management