The room & staff.
I am a traveling nurse working 3rd shift and I had asked for a late checkout and every time (second week in a row) that the late check out was never passed along and the hotel staff came around beating on the door at 11 (normal check out). I do a late check out because I am scheduled to work that same night of checkout and try to sleep as long as I can before my shift. It just ruins the whole sleep and then causes me to be exhausted all night at work. Not sure why the communication cannot seem to happen. The first time I stayed they allowed me to sleep as long as I wanted and never charged me extra, but not the following 2 times I stayed. I returned because of the amazing hospitality I received after the first visit, but have not been back since.
Accommodated needs and was extremely friendly! Will definitely stay again when I travel.
Great pricing for last minute booking also. No other comments.
Conveniently located for where we needed to go and as late as we got there
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Size of the kitchen is great. Plenty of counter space.
Very nice staff and laundry on site.....breakfast 2ad a lil small but the lowest priced nice hotel in town.....no biggie
Housekeeping staff and front desk were all friendly and accommodating. Room was clean. Furniture was worn, dresser drawers wouldn't stay closed. Biggest complaint was the bed. Was broken down in the middle so anywhere you sat or lay on it you sunk to the hole in the middle. When we sat on the end of the bed it flipped up causing a week of dr visits and crutches. Management came to the room after a complaint on a corporate survey. She pressed on the edge of the bed and said "most people like a soft bed" and that it was new in Aug. There is a HUGE difference between a broken down bed and a soft bed. If this was a 3 month old bed they need to shop somewhere else. Overall the visit would have been good but when the bed is like it was it ruins all the staffs hard work.
Shower is hunting with those clip, belows are very thin and it does not provide any support, I had to use bath towels to support, bathroom next to the shower is dirty, no place to put toothbrush, electrical shaver, or anything else
Easy check in and friendly staff add abit more....so shut the front door.
Room was clean. Kitchen Items for the extended stay had to be ordered from front desk. Ask them to place them in room. They did not. I did not follow-up.
My wife and I usually come early to the property and leave early. It would be nice if there was some breakfast available before we leave. Usually we're out of there by 4:30.
Highly recommend this hotel. Great staff, clean room, no problems.
Worked out well. was close to where I needed to be. Convenient to stores and resturants.
The hotel itself was very clean and updated. Great location close to the mall and the interstate, and only a short drive to downtown. The rooms were spacious and clean. The staff were extremely friendly and helpful. There was an incident with who I was staying with and the girl at the front desk was very helpful and checked in just to make sure I was alright.
Located within a leisurely stroll of Northwoods Mall, Extended Stay America Suites Peoria North is within a 10-minute drive of Weaverridge Golf Course. The 104 rooms at this hotel include kitchens and refrigerators and guests can enjoy free breakfast.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 104 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
At Extended Stay America Suites Peoria North, guests have access to free WiFi in public areas, coffee in a common area, and free newspapers. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.
The room & staff.
I am a traveling nurse working 3rd shift and I had asked for a late checkout and every time (second week in a row) that the late check out was never passed along and the hotel staff came around beating on the door at 11 (normal check out). I do a late check out because I am scheduled to work that same night of checkout and try to sleep as long as I can before my shift. It just ruins the whole sleep and then causes me to be exhausted all night at work. Not sure why the communication cannot seem to happen. The first time I stayed they allowed me to sleep as long as I wanted and never charged me extra, but not the following 2 times I stayed. I returned because of the amazing hospitality I received after the first visit, but have not been back since.
Thank you for allowing us to accommodate you once again. Although your initial visit was a comfortable one, we apologize for not meeting those expectations this stay. We are sorry our housekeeping team disturbed you despite your request for a late check-out. Please be assured we will review this with our front office team. It is never our intention to cause any discomfort, and we hope to receive an opportunity to improve your impression of us. Sincerely, Hotel Management
Accommodated needs and was extremely friendly! Will definitely stay again when I travel.
Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our courteous associates made for a memorable experience. Thank you for choosing Extended Stay America. We look forward to welcoming you back for a future stay. Sincerely, Hotel Management
Great pricing for last minute booking also. No other comments.
Darlene, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit and found us at a fair rate. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Conveniently located for where we needed to go and as late as we got there
Lisa, thank you for your review. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city. Sincerely, Hotel Management
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Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that we met all your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Size of the kitchen is great. Plenty of counter space.
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our spacious kitchenette. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Very nice staff and laundry on site.....breakfast 2ad a lil small but the lowest priced nice hotel in town.....no biggie
Thank you for the wonderful feedback about your stay at Extended Stay America. We are delighted to know you found us to be a great value and that you were impressed with our accommodations as well as the 24-hour self-serve laundry facility. We appreciate your business and look forward to your next visit! Sincerely, Hotel Management
Housekeeping staff and front desk were all friendly and accommodating. Room was clean. Furniture was worn, dresser drawers wouldn't stay closed. Biggest complaint was the bed. Was broken down in the middle so anywhere you sat or lay on it you sunk to the hole in the middle. When we sat on the end of the bed it flipped up causing a week of dr visits and crutches. Management came to the room after a complaint on a corporate survey. She pressed on the edge of the bed and said "most people like a soft bed" and that it was new in Aug. There is a HUGE difference between a broken down bed and a soft bed. If this was a 3 month old bed they need to shop somewhere else. Overall the visit would have been good but when the bed is like it was it ruins all the staffs hard work.
Thank you for being our guest. We are sorry for the incident you encountered in your room and the inconvenience it caused. As your review is anonymous, we would appreciate additional information to investigate this matter. Please consider allowing us to improve your impression of us in the future. Sincerely, Hotel Management
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you for being our guest and we look forward to seeing you in the future! Sincerely, Hotel Management