Beds are soft . We had smoking room. No Ashtray no ice bucket or trash can in the room their coffee sucks
Location was great but condition of property was poor. Bugs, rust and cleanliness subpar. Furnitur broken, no fridge, key reset each day.
Great place
Room was not clean, toilet appeared to be plugged. Did not stay, checked in, saw how bad the room was and immediately checked out. Person working front desk was understanding and issued a refund. She knew the rooms were not clean.
Cockroaches in the room. Bed only had two small pillows. Had to move furniture to plug in lights. Stains on the ceiling. Bathroom was horrible, half finished, stains/objects on the walls and ceiling. Could not use gym. No WiFi. Pool had bugs and debris everywhere. Where I parked my vehicle was where long term tenets appeared to be staying and we’re always outside smoking smelling the area up, and making it feel very unsafe.
The images are not an accurate representation of the actual hotel.
The romm was a second floor, center of building. The floors were sticky carpet, had roaches dead and alive, the bed was broken, along with shower curtain and towel rack. There were pizza boxes left in the cabnet. The clock did not work and the bed was filthy. The stair railings were all scraped up and rusty. It was like they did not care about Quality at all.
The location was good and the staff was friendly. The condition of the room was disappointing. Some of the bath towels had holes in them. There appears to be some repair work going on from Hurricane Sally because there was debris and building materials in several areas.
I missed my flight and had to stay here last minute! The girl who checked me in was really nice, but the room was horrible. The carpet looked filthy so I kept my shoes on the entire time, there were spots of what I assume is toothpaste on the carpet near the sink and black spots all over. The tub looked gross so I put a towel down while I showered. I wiped all surfaces down with wipes. The bed sheets looked clean, but the bed was horrible and sank down in the middle, really uncomfortable! I left about 4:30 in the morning to catch my flight and there was a couple getting “frisky” in the pool! It didn’t seem like the nicest area so I would assume a security guard would be on site, but I guess not!
Roaches in the bed and on the walls loud guest, people sitting all over the place I will never recommend this place
I didn't like the loud noise, the drinking alcohol the walkway, unsafe parking lot, too small room and beds, dirty or worn sheets, and dirty microwave. The staff was nice and helpful.
Old property , needs remodel. Great staff and easy access.
Staff was very welcoming, friendly and helpful. I did have to bring a couple of things to their attn. one bedside table was very sticky, like someone had spilled a soda on it. A pad of paper and pen were placed on top. Also the tub was very slow to drain. When I brought this to their attn they were very apologetic and assured me that both items would be handled immediately
Location was the only thing good about this hotel.
Everything it was very unsafe, very terrible service, the rooms were filthy. Checked in and wanted to leave as soon as we got there. That hotel is a joke.
It is very hard to get the correct stair way. Very confusing stair ways. The AC was extremely noisy. I have to called them to replace the new one.
Rest and Relax Inn places you within a short walk of University Town Plaza and within a mile (2 km) of West Florida Hospital. This 131-room hotel has an outdoor pool, free in-room WiFi, and free self parking.
Guests can expect free WiFi and 40-inch TVs with cable channels. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
Guests of Rest and Relax Inn enjoy an outdoor pool, free WiFi in public areas, and conference space. Free parking is included with your stay. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a business center, a computer station, and laundry facilities.
Beds are soft . We had smoking room. No Ashtray no ice bucket or trash can in the room their coffee sucks
Location was great but condition of property was poor. Bugs, rust and cleanliness subpar. Furnitur broken, no fridge, key reset each day.
Great place
Room was not clean, toilet appeared to be plugged. Did not stay, checked in, saw how bad the room was and immediately checked out. Person working front desk was understanding and issued a refund. She knew the rooms were not clean.
Cockroaches in the room. Bed only had two small pillows. Had to move furniture to plug in lights. Stains on the ceiling. Bathroom was horrible, half finished, stains/objects on the walls and ceiling. Could not use gym. No WiFi. Pool had bugs and debris everywhere. Where I parked my vehicle was where long term tenets appeared to be staying and we’re always outside smoking smelling the area up, and making it feel very unsafe.
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. We strive for the mark of excellence and we are disappointed we missed the mark with your stay. We would like to extend our apologies for the inconsistencies with your stay. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.
The images are not an accurate representation of the actual hotel.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thank you for letting us know.
The romm was a second floor, center of building. The floors were sticky carpet, had roaches dead and alive, the bed was broken, along with shower curtain and towel rack. There were pizza boxes left in the cabnet. The clock did not work and the bed was filthy. The stair railings were all scraped up and rusty. It was like they did not care about Quality at all.
We are sorry for the issues you had in your room. We did compensate you for the problems. We hope you have a great day.
Thank you for your rating of our property. Have a great day.
The location was good and the staff was friendly. The condition of the room was disappointing. Some of the bath towels had holes in them. There appears to be some repair work going on from Hurricane Sally because there was debris and building materials in several areas.
Greetings Valued Guest, Thank you for taking the time to leave a review of your recent stay with us. We are thrilled to learn our staff exceeded your expectations during your stay. We look forward to hosting you in the future the next time you are in the Pensacola area
Dear guest, Thank you for the positive Feedback We are glad to hear that you enjoyed your stay with us, and we hope you had a restful night at our property. We look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Best Regards