Good location, good-looking hotel but it's simply not worth it because the service is god-awful. I have stayed here five times and never again for me. Every time the check-in has taken no less than 2-3 hours PLUS 1 hour wait for your bags to be sent up. I had a 2 night stay but was not in my room with my bags until the evening, after arriving at 1. On top of that, the maids didn't show up the next day at all - I had to call for maid service when I returned from lunch. Unacceptable. The Hilton Honors program is a big con: they expect you to stay TWENTY TIMES A YEAR to get the first basic rung of membership and you can't use points for anything unless you book a room on the Hilton website where the prices are 50% higher than a third-party booking. You lose your membership status if you fail to stay 20 x in a Hilton hotel EVERY YEAR. Who IN THE WORLD stays at the same hotel 20x a year?!!?! There is no DVD player in the room and no slot in the TV for a USB stick. The lounge is smaller than my kitchen back in USA. The pool is OK but designed exclusively for couples: nowhere to sit for a single person. In short, for 2-3 x the price of any other hotel in Pattaya, it's a rip-off. Stay elsewhere. The service is just too frustrating for the price.
They was no available room. They had only single bed.
Wonderful stays at hotel. Relaxing and enjoyable. Beautiful view overlook the ocean. Excellent location too
HILTON IN PATTAYA OVERESTIMATED THEMSELVES TO BE A 5* WE STAY IN HILTON WITH CLUB PRIVILEGES FOR 4 NIGHTS, AFTER STAYING IN CAPE DARA. WE BELIEVED THAT SERVICE MAKES A HOTEL AS A 5*, NOT AN ESCALATOR TO THE BREAKFAST BUFFET- UNFORTUNATELY SERVICES IN HILTON WAY BEHIND 5* . SOMETIMES THEY FORGOT TO BRING A WATER IN THE ROOM . IF THEY BRING FRUITS IN TO OUR ROOM , THEY TAKING AWAY TABLE SETTINGS AND MAKE COMPLETELY IMPOSSIBLE TO PEEL FRUITS. IN A LAUNCH ROOM FOR GUESTS WITH A CLUB PRIVILEGES PERSONAL LOOKING MORE HOW MUCH YOU ARE TAKING FOOD INSTEAD HELPING THEM.. FOOD IN BUFFET UNFORTUNATELY DON'T HAVE MUCH VARIETY. OVER ALL CAPE DARA WAY AHEAD IN SERVICE .
Located in Central Pattaya, Hilton Pattaya is adjacent to Central Festival Pattaya and within a 5-minute walk of other popular sights like Pattaya Beach Road. This 303-room, 5-star hotel has a full-service spa along with an outdoor pool and free valet parking. It's connected to a shopping center in central Pattaya, and also a short walk from Pattaya Beach and Soi L K Metro.
There are ample dining options with 3 onsite restaurants, including Edge, which has ocean views. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.
The 303 accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect WiFi and 40-inch LED TVs with cable channels. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, free bottled water, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
Guests of Hilton Pattaya enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel during limited hours for THB 5000 per vehicle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach hotel include a fitness center, 3 spa tubs, and a sauna.
Good location, good-looking hotel but it's simply not worth it because the service is god-awful. I have stayed here five times and never again for me. Every time the check-in has taken no less than 2-3 hours PLUS 1 hour wait for your bags to be sent up. I had a 2 night stay but was not in my room with my bags until the evening, after arriving at 1. On top of that, the maids didn't show up the next day at all - I had to call for maid service when I returned from lunch. Unacceptable. The Hilton Honors program is a big con: they expect you to stay TWENTY TIMES A YEAR to get the first basic rung of membership and you can't use points for anything unless you book a room on the Hilton website where the prices are 50% higher than a third-party booking. You lose your membership status if you fail to stay 20 x in a Hilton hotel EVERY YEAR. Who IN THE WORLD stays at the same hotel 20x a year?!!?! There is no DVD player in the room and no slot in the TV for a USB stick. The lounge is smaller than my kitchen back in USA. The pool is OK but designed exclusively for couples: nowhere to sit for a single person. In short, for 2-3 x the price of any other hotel in Pattaya, it's a rip-off. Stay elsewhere. The service is just too frustrating for the price.
They was no available room. They had only single bed.
Dear Valued guest, Thank you for sharing your experience on your last stay with us. We are really sorry to know that our product and service could not meet your expectation. With this in mind we once again thank you for your feedback for our improvement and we most certainly do look forward to welcome you back to Hilton Pattaya if you decide to give us another chance. Kind Regards, Hilton Pattaya
Wonderful stays at hotel. Relaxing and enjoyable. Beautiful view overlook the ocean. Excellent location too
Dear Gina, Thank you for taking the time to give us positive feedback. We are happy to know that you had a pleasant stay and a memorable one for you. We are looking forward to welcoming you back to Hilton Pattaya soon. Kind Regards, Rudolf Troestler General Manager Hilton Pattaya
HILTON IN PATTAYA OVERESTIMATED THEMSELVES TO BE A 5* WE STAY IN HILTON WITH CLUB PRIVILEGES FOR 4 NIGHTS, AFTER STAYING IN CAPE DARA. WE BELIEVED THAT SERVICE MAKES A HOTEL AS A 5*, NOT AN ESCALATOR TO THE BREAKFAST BUFFET- UNFORTUNATELY SERVICES IN HILTON WAY BEHIND 5* . SOMETIMES THEY FORGOT TO BRING A WATER IN THE ROOM . IF THEY BRING FRUITS IN TO OUR ROOM , THEY TAKING AWAY TABLE SETTINGS AND MAKE COMPLETELY IMPOSSIBLE TO PEEL FRUITS. IN A LAUNCH ROOM FOR GUESTS WITH A CLUB PRIVILEGES PERSONAL LOOKING MORE HOW MUCH YOU ARE TAKING FOOD INSTEAD HELPING THEM.. FOOD IN BUFFET UNFORTUNATELY DON'T HAVE MUCH VARIETY. OVER ALL CAPE DARA WAY AHEAD IN SERVICE .
Dear Valued Guest, We truly appreciate the time you took to give a rating and sharing your experience on your last stay with us. It is with great pleasure to know that you had a pleasant stay here. We do look forward to welcoming you back to Hilton Pattaya soon. Kind regards, Hilton Pattaya