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Hyatt Regency Grand Reserve Puerto Rico

Hyatt Regency Grand Reserve Puerto Rico

4/5 Good
"This property is absolutely picturesque and in an amazing location!! The staff members were all very kind and helpful, and the whole resort has been maintained very well. However, there are some improvements needed with the restaurant quality and availability of food options. We never received a complete list of food options available and the hours for each restaurant.. most importantly room service which we definitely would have used the night we arrived from a long travel day. This would be easily fixed by providing a list upon check-in. The property is massive so it was a bit difficult to figure out what was open and when. Once we figured it out, the food that we did have on the property was mediocre at best and way too expensive for the quality. We learned that the breakfast buffet was $31 per person, so we opted not to bother with it since the other food we had at the Market coffee shop and the Sand Trap was not worth the prices we paid. And although the resort is in a gorgeous location, you do have to drive a ways to find good food. I highly recommend Ekelekua and 48 Bakehouse, both of which are about 15 minutes from the property. All in all, we enjoyed our stay at this property but would think twice about staying there again unless the food situation improves, especially considering how much it costs to stay here. I definitely expect more from a Hyatt Resort that claims to be 5-stars."
A verified traveler stayed at Hyatt Regency Grand Reserve Puerto Rico
Posted 7 hours ago
Hyatt Regency Grand Reserve Puerto Rico

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