4/10 Poor
Kimberley
Traveled with family
Jul 23, 2025
Divided on the experience at this hotel
The hotel is surrounded by a homeless population gated under the bridge of about 55 people who do blackmarket swapping daily, it is not a safe place to walk about for women alone. They do charge based on room plans which are not explained online, so make sure breakfast is included as they will act as it is. You get your own water from the reception or 8th floor. The rooftop outside has beautiful views and the food is okay but runs out quickly. There was not enough toiletries, towels, cups etc but upon asking were provided. They advertise room service and have a button on the phone for it but while there they had none. Some staff were kind and accommodating and others it felt like we were an inconvenience. We did not get a great vibe here. Upon checking out a surprise $140 charged for taxes etc and something they claimed we ordered and did not pay for but that was not the case. The Sunday brunch was amazing! $35 per person
Kimberley
Stayed 4 nights in Jul 2025
