The hotel has soooo much potential, and yet for us it didn't live up to the mark. Its location is exemplary- next to Louvre, Samaritan, pont neuf, latin quarter, Rue de Rivoli- oh I could go on! It was clean.
Here is where it failed, and I do hope that they think on this:
Small hotel. Small, dark room- we booked a triple since we were three, and the room had zero view, a little light from the windows, and saddest, dark bathroom. The shower was never aligned correctly, and the bathroom steamed up even with the window open. I saw slippers were in the housekeeping caddy but we didn't receive a single one- not sure if this 4 star material?
Rather cold staff for the most part- they were to the point, sometimes curt and moody, sometimes ( depended on who sat at the front) smiling. We did get help for ride to airport, but honestly that's part of the bare minimum service. Evening/ afternoon staff is better, smiling. Sometimes we got directions, and recommendations, but never a conversation, or a dialogue, or even the slightest curiosity. I would suggest that this become a part of the experience. The reception is small- you cannot sit and relax there, so maybe music needs to replace that cold atmosphere. Our room was tiny so we didn't even have much choice:( We just didn't feel super welcome. It felt transactional. There is a water jar and paper cups at the reception, a coffee machine we didn't use, and croissants- 2 in a jar that appear after breakfast ( probably left overs).