Mercure Paris Opera Grands Boulevards4.0 out of 5.0
Recent guest reviews
The hotel is very well situated in terms of 2 metro lines; the room was clean and spacious. The staff are very friendly and helpful. My only gripe is that we did not get fresh towels everyday or have refills of soap, tea, coffee etc.
This Mercure had apartment units . we had a great apartment with 1 king bed in master bedrrom. A 2 bed foldodwn sofa in the lounge room. Very roomy and clean with oven dishwasher and fridge with all cutlery. Air con in both rooms, very cold. Breakfast area was not too big but had all necessary food for a tasty breakfast. Reception staff very helpful. Short walk to metro and numerous shops.
I came with somewhat high expectations and was left a bit disappointed. For me this is a typical solid 3 stars hotel - I don't understand how they can have 4 stars. The staff is very friendly, thoughtful and efficient. The reception is small, the elevator tiny and old. The rooms are decent sized but you can feel that the building is old even though it is renovated. Bathroom is small as well. Bed is ok. The location is good if you want to stay in this part of Paris. I recommend this hotel if you need to stay 1 night in Paris and are simply looking for a small place to stay. However if you are staying for more than a night I'd look somewhere else.
Stayed here as part of a conference. The check in was quick and the staff were very friendly. However it is a 3 star hotel (although I think the various sites call it a four star hotel). The location is also less than ideal. I was here for a meeting at the palais des congress, and this hotel was really far for that! Almost 15 stops on the metro or around 45 min by taxi. The rooms were small, but then in central paris, you cannot expect large rooms. There was some limited coffee making facility here. Wifi was slow. There was no restaurant on site, but a breakfast room in the basement. The breakfast was not elaborate, but sufficient. Overall a pleasant stay, but average.
Building, room, bed was fine. Employees where not customer oriented. I stayed for 3 nights after the first night my room was not cleaned and no new towels. This should not happen but oke we are humans. I went to the reception 23.15 to request towels, but see did not believe me. While explaining (1min) new customers arrived and she stopped talking with me, ignored me and start helping the new customers. Than she said I will bring to your room than you don't have to wait. This took 45 minutes 00.00. Next to this the room was next to a door that was automatically closed hard Everytime someone passed this started at 630...... Breakfast was ok but again employees were not customer oriented. I consider this as my worst experience related to customer orientation. If you don't like people stop working in an hotel!
We had a 10 days trip scheduled. Landed in Paris on the 16th morning. Were in the reception by 9.00 am with kids. Was told that the booking would be valid only from 12.00 noon. Had no choice but to wait, the rooms were not ready till 2.00 in the afternoon. On enquiring whether we can have a temporary room ( we were four) for washing up, I was denied saying that nothing can be done. At 2.00 when we moved in and settled, we were about to leave and the door did not close, we were told to change the room, this room did not have the air condition working. We were forced to stay two nights, during these nights, to mitigate, they gave us a tiny fan. We were asked to change room again. For three nights, we had to change three rooms. To be fair, the manager and the night staff were trying to do their best, but the reception girl Jasmine was the rudest and had no customer service whatsoever, had a bitter experience, not to this hotel again
+ The location of the hotel was a good 5-8 minute walk to 3 Metro Stations which made moving around Paris tourist spots very accessible. + The very accommodating front desk staff who made sure we were comfortable while waiting for our room. The front desk staff were always willing to help. - The privilege room didn't feel like one since it not in the main building which we found kind of strange. The mini bar (refrigerator) was inside the clothes closet --- even more strange. We've stayed in other privilege rooms of other Mercure Hotels and this was definitely not what we expected. There was even an unpainted portion of the wall above the door which gave us an impression that the room was not really ready for client occupancy. It was quite disappointing.
We use this hotel frequently. A ten minute walk from Gare Du Nord instead of an hour in the taxi queue. It has an intimate feel of a boutique hotel. Nothing is too much trouble for the staff who are friendly and competent in equal measure. We are returning next week for some more of the same.
Very clean and nice hotel, area is not the best (homeless people on streets, but that's Paris in general). We were given the smallest room (203), which was tiny and the air-con did not work properly, which was unpleasant due to summery weather (above 30 degrees) that weekend. Breakfast had a nice selection and was tasty, and with nespresso coffee, which I like. Only on last night we'd got another room (hotel was full), bigger and better air-conditioning. Wish we had this from day 1. The fridge was tiny and not effective either. Although free bottle is a nice touch (not that we actually used it). Staff was helpful and they did try to please us. We did not have issues with road noise, like others wrote.
It is nested in one of the many sides streets of Paris and you get a good feeling for the neighborhood. We had a bigger room which was nice and the decoration of the rooms make a good contrast to the age of the building. If you fancy you can walk 15 to 20 minutes to Gare de l'Est and Metro stations are even closer. We enjoyed our stay and would come back again
- Close to Galeries Lafayette and Paris Opera
- Free WiFi in rooms and public areas
- 24-hour front desk
Located in 10th Arrondissement within a short walk of Grand Rex Cinema, Mercure Paris Opera Grands Boulevards is within a mile (2 km) of other popular sights such as Galeries Lafayette. This 49-room, 4-star hotel welcomes guests with in-room amenities like refrigerators, minibars, and coffee makers. It's in central Paris and also close to Paris Opera and Louvre Museum.
For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM. At the end of the day, relax with a drink at the bar/lounge.
Mercure Paris Opera Grands Boulevards's 49 soundproofed rooms provide refrigerators, minibars, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free newspapers, free bottled water, and safes are also available.
Guests of Mercure Paris Opera Grands Boulevards enjoy free WiFi in public areas, a computer station, and express check-in. Offsite parking is available for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. This hotel also has free newspapers.
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 292 reviews