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Recent guest reviews

Lack of knowledge about the premises in Paris, long walk from train station. Bad and expensive breakfast as well as hotel room.

Breakfast was excellent, manager at front desk was really helpful with a checking issue. Room was spotless. Great experience!

A 10-minute walk from the CDGVAL tram to the Mercure makes it a convenient hotel for overnight before an early CDG departure.

Perfect location and lovely property. Easy access to airport train

This is a nice, comfortable hotel close to the airport. We got a good night's sleep prior to our flight back to the U.S. The breakfast buffet was good although overpriced. The directions from the hotel were a bit misleading. There's no hotel shuttle. You need to take the cdgval to the Parking PR stop and then follow the directions to the Mercure. You'll need to walk 5-10 minutes.

A bit farther to walk than other hotel but staff very gracious and helpful. Food so so but provided timely by room service. Would recommend depending on relative room price for a quick overnight at CDG airport.

Even though my rival was 4 plus hours early they were able to make accommodations and to keep me happy they rush to get my room and was able to check in several hours early staff was very helpful considerate and understanding to my lack of speaking their language though they were able to speak my language way better than I can lol

I reserved 2 rooms for me & my husband, and for another couple. 1ST, I went downstairs to check the menu from the restaurant. Can you believe it, I was told they did not have one & to wait 1/2 hour. I did not receive one until 1 hour plus. 2nd, our friends joined us. They opened another room (next door) in error when checking in to their room. Embarrassed to find another couple sleeping & scared. Quickly exited room, to theirs. It drew curiosity, that they tried surrounding rooms & their key card opened them all, even the crew lounge. So I tried my card & the same. I brought to the receptionist, and they told me it could not happen. I requested that they join me to prove it. They refused, too busy(not one person in line & there were to other employees doing nothing. It was uncomfortable to have dinner, thinking how many other card keys issued the same & unable to sleep with possibility of someone walking in. This location LACKS security issues. Not safe for you or belongings.

Some of the staff were unprofessional. Especially the shuttle driver, he made it seem like it was a hassle to take me to the airport terminal 2 minutes away. I had to ask another friendly staff member about the shuttle who then told the driver it was time to go (15 minutes after scheduled departure time, in which I was waiting). Once we got to the airport he did not help open the trunk/ get luggage or anything (something which I have no problem doing, but if this is your job and you would like a tip, maybe he should do it?). The place is under construction and it is looking very nice. The room was comfortable, but maybe some of the staff could be more professional and humble.

Desk help were wonderful. Told us where to return the rental car and then get the shuttle back to the hotel. (night before departure) Gave us lollipops for our two granddaughters at home. Loved looking at the airport through our picture window and we couldn't hear a thing! A relaxing end to a long vacation.

Booked this hotel because it was very close to CDG Airport. Shuttle directions took us to a Mercure farther away, and we had to ride back in another shuttle at 10:30 PM. Restaurant was closed when we arrived so no dinner. Computer did not work with the printer to print boarding passes. Front desk person was very snotty. Hair dryer was broken. AM shuttle dropped us off at the TGV station instead of Terminal 2, so we had to walk VERY FAR.

Had a wonderful stay at the Mercure Paris near the airport. I was worried about the noise being right next to the airport, but the room was completely quiet. The hotel is nice and modern - the decor is definitely not for everyone as it looks like the inside of an Ikea store, but it is definitely clean and has everything you need for a pleasant stay. The restaurant downstairs is decent and the waitstaff was superb -- attentive and friendly. I had a pasta dish for dinner that I didn't like that much and they took it off the bill. They care about their service! The breakfast in the morning is delicious!!!

Easy Check In. Silent Rooms. Clean Rooms. Spacious Rooms. Old but timely shuttles running every 5 minutes.

Impossible to access while it claims to be an airport hotel - confusion with another Mercure nearby - not served by mainline shuttles - expensive so-so food

Great shower, comfortable bed, clean room, close to airport, convenient shuttle

We chose this hotel to overnight for an early morning flight after being in Normandy for 2 weeks. One reason was that I understood it was within a short walk of Terminal 2 - but that is definitely NOT the case. However, the hotel has its own dedicated shuttle and took us in the morning when we were ready, rather than on a fixed schedule. Really no negatives except the very nice bar is a bit pricy and there was no TV remote in our room, which didn't matter to us because we weren't watching TV. The room was very quiet and comfortable, the staff very pleasant, and the breakfast - included in our room rate, which itself was very low (under $100 US) was EXCELLENT. Upon finding Terminal 2 to return our rental car, what did I see RIGHT THERE but a big Shereton (though the Paris airport hotel sites I used said it was 1.2 miles from the airport . . . . but with its own shuttle and being such a nice place, we'd probably choose the Moncure again. It is HARD to find if you are driving - there were National Police at the terminal who didn't know where it was, but one of them very kindly spoke with a taxi driver who led us to the hotel on his own.

1. Website directions to locate the hotel may be clear to the Hotel employees but they are not clear to a visitor who is unfamiliar with the Charles De Gallel Airport, and a GPS address was not provided on the website so we were unable to get directions on our GPS A. What is: Zone Centrale Ouest, BP 20248, Paris, 95713 that is not the address we were given when we called the hotel from the airport trying to find the hotel B: we called the hotel to find out how to get to the hotel after dropping off the car we had rented and a hotel employee informed us that had we been at Terminal 2 at Charles De Galle, the hotel van would have picked us up, but since were were at Terminal 1, they would not and we had to take a cab C: The cab driver insisted the address we provided, which an employee gave my wife (the website information dies not provide an address) was incorrect so we don't know if the cab driver was acting confused to run up the bill, or there is a discrepancy between the hotel address and one for the GPS's D: The cab driver indicated there are actually two Hotel Mercure's at the airport, and that was why he needed an address to know where to go we told him the one by terminal one E: we were not able to get the GPS to find the address the hotel employee gave us we don't know if the cab driver was acting confused to run up the bill or there are two hotel Mercure's at the airport. 2, the hotel room was nice, and the breakfast included with our room cost was nice employees at the hotel we met in person were pleasant 3. fire alarm went off at 4 am in the morning rumor was someone was smoking in a room we don't blame the hotel for the alarm, but we saw no hotel employee on our floor to let us know whether or not we should be leaving the room or the hotel due to a fire, just guests opening doors asking each other if they knew what was going on. 4. the hotel van did not drop us at our Terminal 2E: the driver said the line was too long to get in to drop us off, so he drove us across the way to Terminal 2? and we used an underground crossing to get back to Terminal 2E. We have no way to know whether that saved us time, or saved the driver time and cost us time.

Convenient , Used for overnight stop over , nothing exceptional . seems to be fair market price for the room and services

I found the free shuttle by carefully following airport signs in terminal 2 to hotel shuttles near the TGV station of terminal 2. The hotel is entirely renovated and very comfortable. The room was quiet, clean, and restful. The restaurant was very good with a nice variety of choices. The hotel and restaurant staff were polite, efficient, and helpful. I'll stay there again if I have to lay over between flights.

Roissypole Ouest Roissy-en-France Val-d'Oise

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Mercure Paris CDG Airport & Convention places you within a 15-minute drive of popular attractions such as Aeroville Shopping Center and Parc Asterix. This 345-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. It's connected to a shopping center in central Roissy-en-France and also close to Paris Nord Villepinte Exhibition Centre.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


Rooms

Mercure Paris CDG Airport & Convention's 345 soundproofed rooms provide electric kettles, free bottled water, and laptop-compatible safes. Guests can expect free WiFi and 40-inch plasma TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Phones and desks are other standard amenities.


Property features

Guests staying at Mercure Paris CDG Airport & Convention enjoy an indoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for EUR 25 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a computer station, and free newspapers.

Room options

Classic Double Room, 1 Double Bed

1 Double Bed | Sleeps 2

Superior Double Room, 1 Double Bed

1 Double Bed | Sleeps 3

Superior Twin Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Privilege, Double Room, 1 Double Bed

1 Double Bed | Sleeps 3

Guest reviews for Mercure Paris CDG Airport & Convention

Everyone (12) Couples (6) Business (3) Family (7) Other (2)
1
Family

Lack of knowledge about the premises in Paris, long walk from train station. Bad and expensive breakfast as well as hotel room.

By on Oct 29, 2019

5
Family

Breakfast was excellent, manager at front desk was really helpful with a checking issue. Room was spotless. Great experience!

By , from Miami on Aug 8, 2019

4
Everyone

A 10-minute walk from the CDGVAL tram to the Mercure makes it a convenient hotel for overnight before an early CDG departure.

By on Jul 18, 2019

3
Everyone

By on Jun 25, 2019

5
Friends

Perfect location and lovely property. Easy access to airport train

By on Jun 18, 2019

4
Everyone

This is a nice, comfortable hotel close to the airport. We got a good night's sleep prior to our flight back to the U.S. The breakfast buffet was good although overpriced. The directions from the hotel were a bit misleading. There's no hotel shuttle. You need to take the cdgval to the Parking PR stop and then follow the directions to the Mercure. You'll need to walk 5-10 minutes.

By , from Seattle, WA on Oct 18, 2018

4
Everyone

A bit farther to walk than other hotel but staff very gracious and helpful. Food so so but provided timely by room service. Would recommend depending on relative room price for a quick overnight at CDG airport.

By , from Auckland on Oct 1, 2018

4

arrived very early

Everyone

Even though my rival was 4 plus hours early they were able to make accommodations and to keep me happy they rush to get my room and was able to check in several hours early staff was very helpful considerate and understanding to my lack of speaking their language though they were able to speak my language way better than I can lol

By on Aug 24, 2018

1

no security. not safe...& they did not care.

Everyone

I reserved 2 rooms for me & my husband, and for another couple. 1ST, I went downstairs to check the menu from the restaurant. Can you believe it, I was told they did not have one & to wait 1/2 hour. I did not receive one until 1 hour plus. 2nd, our friends joined us. They opened another room (next door) in error when checking in to their room. Embarrassed to find another couple sleeping & scared. Quickly exited room, to theirs. It drew curiosity, that they tried surrounding rooms & their key card opened them all, even the crew lounge. So I tried my card & the same. I brought to the receptionist, and they told me it could not happen. I requested that they join me to prove it. They refused, too busy(not one person in line & there were to other employees doing nothing. It was uncomfortable to have dinner, thinking how many other card keys issued the same & unable to sleep with possibility of someone walking in. This location LACKS security issues. Not safe for you or belongings.

By , from California on Jul 6, 2018

Review comment responded on Aug 7, 2018

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. To understand the situation, we need more informations, could contact us by email or by phone. Best regards Karine ESCURAT General Manager

3
Everyone

Some of the staff were unprofessional. Especially the shuttle driver, he made it seem like it was a hassle to take me to the airport terminal 2 minutes away. I had to ask another friendly staff member about the shuttle who then told the driver it was time to go (15 minutes after scheduled departure time, in which I was waiting). Once we got to the airport he did not help open the trunk/ get luggage or anything (something which I have no problem doing, but if this is your job and you would like a tip, maybe he should do it?). The place is under construction and it is looking very nice. The room was comfortable, but maybe some of the staff could be more professional and humble.

By on Jun 21, 2018

Mercure Paris CDG Airport & Convention

Roissypole Ouest, Roissy-en-France, Val-d'Oise 95708
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