Majestic Hôtel - Spa5.0 out of 5.0
Recent guest reviews
This hotel is so close to being special however there are a few areas that need immediate attention in order to even get to four stars. First, the location is outstanding. Neighborhood is convenient to great restaurants, hotels, attractions, and is also quiet and safe. Our room was actually very nice as well. Very large, well appointed, very clean, etc. The first challenge is the staff. Our encounter with a woman at the front desk when we first arrived was more an experience that I would expect at a two star hotel. Not welcoming, no smile, nor really particularly nice and just interested in getting the check in completed as fast as possible. Our room was not clean when we arrived which was understandable as we were wary for check in and this was actually expected. However, she had no interest in asking if we wanted suggestions as to where we could go to pass the time until our room might get cleaned. That wasn’t terrible but more is expected at a five star hotel. In addition, she didn’t offer or ask whether we would like to be notified when our room was clean. The other interactions tended to be a bit awkward. Nothing necessarily wrong but just awkward. One example is of the person who showed us our room. He stated that the honor bar is complementary several times. This is nice but it amounted to a few small waters, and orange juice and two sodas. Again, not necessarily bad but very odd for what is supposed to be a five star hotel. The hotel is rather quiet as I believe they also have some rooms that are timeshares or similar. Again nothing wrong with that but adds to an ambiance that is short of a top end hotel. Last point is our own fault but we proceeded to have the buffet breakfast that was assumed to be included but ended up getting charged quite a hefty sum for a basic buffet. Seems this property may need some leadership who understands the nuances of a 5 star hotel, especially in a city with scores of them. It was not the staffs fault, it seems they lack the proper training. And to be fair, most were very nice.
This small hotel is located on a quiet street. The staff, concierge Pascal and bellman John, are great and made our stay very enjoyable. However, we encountered the following issues: 1. The AC system is inadequate. The coldest temp. we could get in our room was 72F when the outside was about 83F. We twice notified the front desk of our warm room and twice an AC technician came to check the system He advised us that the AC system in the hotel is an old technology (air blowing over cold water coils) and the temp. in the room cannot be set any lower. Furthermore, all rooms have the same problem and switching a room would not solve the problem. 2. The buffet breakfast is adequate but rather meager when compared to other breakfast buffets in other five stars hotels such as Scribe or Raphael. 3. The room service is spotty and inconsistent. There was no turn down service on two nights (no explanation why), and used shower and bath amenities such as shampoo and gel were not stocked regularly,
The good stuff: Large Terrace with dining area and seating area with view of Eiffel Tower and Sacré-Cœur, Large apartment like space with living room, separate bedroom, kitchen and dining room plus a guest toilet. The bathroom is large Lovely pool spa and steam room. The pool stays open late to 11 PM Incredibly friendly and helpful staff Loved the large French awning windows in kitchen bathroom and living room to let all the fresh air in Great location right by the Arc de Triomphe and Champs-Elysées Very quiet most of the time Items needing attention: The kitchen had no bowls to have cereal in the morning. It also only had one pot. The air conditioning is ineffective. I would hate to be here when it is hot. TV is slow to get growing and acts weird The WiFi is slow The furniture is worn and had a musty smell I had to buy fabreze and spray. Updating would work wonders. Noise in the morning when the garbage trucks are taking garbage at peninsula hotel across the street but hotel can do nothing about this if you want windows open This is a great spot and could be absolutely magnificent with some updating and care. I am going to give five star because I still think the good outweighed the bad but $1000 a night you expect more.
We stayed in an executive room. While everyone was pleasant and staff at this hotel did display a can-do attitude, it was only when the absolute basics were not completed - and had to be pointed out - that we received a response. Everything was somewhat half-hearted, not what one would expect from an apparent five star hotel or for the price - I would like some of our needs forecast, like a clean room. See below. Examples: - The room had not been properly cleaned and stains had been left on the carpet. - Various technical features in room (e.g. lights were not working, broken bin in bathroom.) - Check-in is strictly from 3pm, unlike other hotels, they do not offer to call customers if room is ready beforehand, or even take the luggage to the room for when you arrive. - Room Service order arrived cold and was billed incorrectly. - No duty manager is on site and cannot be contacted when you have an issue. - Spa quite crowded in the afternoon and it had no suitable bathrobes/slippers available in room or from staff in spa area. - Dog charge considerably high given that at first, our dog didn’t even have a bowl to drink from in the room (again, rectified, we even got a bed after asking twice). While all these issues are not grave and staff were friendly and tried to help when approached, this hotel does not offer a 5 star experience which puts the customer at the heart of the operation. They assured us they are improving, are trying to improve, but they may want to amend their pricing whilst they do so - we’re not paying less because they are underperforming...
Stayed in this marvelous hotel from 18 to 21 April. Checking in was smooth. Problem with key card was resolved very quickly. The room was big. I love the soft linens and the toilet toiletries too which was of L'Occitane range. Air conditioning worked well as Paris was unseasonably hot. The location was great. Close to two Metro. Walking distance to arc detriomphe, champsselysee and Eiffel Tower. What I like best is the very quiet location but still within walking distance to the fine restaurants nearby. Also the pool and the gym are great. Has cool towels and water cooler. Will return to this hotel again for sure!!
4 nights in Paris staying at this hotel. We drove from Zurich and searched hotels with car park and a swimming pool. Great quiet location near the Arc de Triomphe. Huge suite with two bathrooms, slightly dated but very comfortable. Breakfast was basic but was very good. Concierge, Pascal was incredibly helpful. He booked us restaurants and an Eiffel Tower tour. The pool was great for our 8 year old boys who still had energy despite walking on average 10k a day. Would visit again.
The hotel has great location, a walking distance from the city main attractions, excellent service and great rooms, I would definitely recommend this hotel to my friends and will definitely come back.
We were here for 8 days and every day was wonderful. Hotel room was luxurious, spacious, quiet and very clean. Staff were very helpful and available. Location was perfect. The room was very comfortable. We enjoyed the spa to warm up after our chilly, rainy Parisian experiences. We would highly recommend this hotel!
Very nice hotel in a very good location. The staff is very friendly and professional. Room was old style but very comfortable. They have a nice gym and pool. It is a pity that on my last day they were closing it for renovation.
a week of mediocre accommodations. late check in because our room wasnt ready horrible room service and customer service .. horrible wifi.. just a waste really was so disappointed mold in one room cracked tiles disgusting grout,, needs updating
- Walking distance to Arc de Triomphe
- Free WiFi in rooms and public areas
- Onsite dining
Located in Paris City Centre, Majestic Hôtel - Spa is within a 10-minute walk of popular sights such as Champs-Elysees and Place Charles de Gaulle Etoile. This 5-star hotel has 48 rooms and welcomes guests with a restaurant, a full-service spa, and an indoor pool. It's in central Paris and also close to Place du Trocadero and Palais de Chaillot.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.
The 48 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks.
Guests of Majestic Hôtel - Spa enjoy a full-service spa, an indoor pool, and a 24-hour health club. Valet parking is available for EUR 60.00 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a steam room, a rooftop terrace, and free WiFi in public areas.
Reviews from Trip Advisor
87.0% of guests recommend this hotelTotal of 315 reviews