Hotel Prince Monceau

When we arrived at the hotel, we checked in and were paying for our stay. We were met with a receptionist who did not seem to know what was going on. W then had problems with the card machine not accepting payments and were left with no other option than to by cash. We were then asked if we would like to have breakfast. This was priced at 12euros per person per day (we were staying for 3 nights). We asked what was included in the breakfast and was told there was hot and cold food. We could basically have what we wanted, so we agreed to pay there and then. We then made our way to our room, which looked nothing like the pictures advertised. It was half the size and very basic, although it was clean. The bathroom was more like a wet room with nowhere to hang the shower. Also the towels provided were more like hand towels. The following morning we attended for breakfast. We were not met with what we were promised. There was half a dozen stale croissants, pain au chocolate and baguettes. Some jam, butter and Nutella to go with. Three slices of ham and cheese and a pitiful amount of scrambled eggs and chopped up hot dogs. The coffee was like drinking dirty dish water. We were not impressed with the options for the price. We ate the first morning and asked for a refund for the rest of our stay. The receptionist was also in charge of looking after the breakfast area. He could understand why were not happy and that he made us eggs, "what more do you want". He refused to give us a refund and said we would have to speak to the manager who was not in until the following day. We waited until the next day to speak to the manager. There was no manager, just another receptionist who said we would need to speak to the receptionist we spoke with the day before. There was a lot of miscommunication. We made the decision to eat breakfast in the hotel again at risk of losing our money for that day. This time they actually ran out of croissants. On the third morning we finally received a refund which was too little too late. The walls of the hotel are paper thin. Our room was located next to the lift on the third floor. Every time the lift was used we could hear everything at all hours. On our last night, there was a group of people checking in at around 2am on our floor. We could hear them I the lift and when they got out could not find their room so they proceeded to check all rooms including the one we were asleep in. This was terrifying to be woken by someone trying to get into your room. They eventually found their room and proceeded to talk for the rest if the night. We could hear everything they were saying. At around 4.30am we made the decision to contact reception to ask them to be quiet, which they did, but this did not stop them talking for at least another hour. The hotel was supposed to be non-smoking, but from the smell in the corridors there were people smoking in their rooms. A terrible and unrelaxing experience for our first trip to Paris.

I've stayed in Paris many times and yes the rooms tend to be smaller, but the Monceau takes it down to a new level. For example, toilets in the shower to save space ...quirky at a minimum. And in my shower a window that looked into ghe apartment less than 10 feet away. My first night I found stains on the sheets. The walls were dirty alk around thw switched. Closets ...or what was purported to be...3 itwma in hangers maxed it out. I will say the front desk staff did their best..they tried hard.

Don’t go there! They are just cheating people who come their hotel! Our room was ground floor, room number was 003 at behind of the reception and our window doesn’t see street (you can see at the photos) and the room doesn’t look like at pictures what we see in the website. It is completely different. When we said the receptionist, this is not the same what we saw. He was very rude and didn’t care anything. He said no! this is true room. We chosed the one big bed but they gave two single bed. The room was terrible! All staf is very very old and dirty! We couldn’t believe that this is really hotel!!! The wardrobe is very dirty and broken very piece of it! Pillows were tear and all cottons come out of pillow! When you open the window, you can see the constraction loan and it is not possible to open window for freshair. Now i will give you the top point! When we open the sheet we couldn’t believe it! someone else hair and bodily was everywhere under the sheet and disgusting. We call the receptionist and showed him. He was very rude and annoying. He just said you’re not sleeping under the sheets! You chosed the cheap hotel and that’s it! He has never tried to solve problems. We tried to change our room but he said it is not possible for tonight! Then we have checked the people’s comments. Almost every people lived the same problem. We have to stay one night because when we arrive there it was late. Next morning firstly we selected new hotel and had reservation. It cost us so much!!! Stay away this hotel!

We stayed in this hotel for 3 nights. The first night we arrived and wanted to put clothes in the wardrobe, the moment we opened it the huge pieces of dust (like if you would not clean it for weeks) started flying around the room....... then we started checking around: everything was in a condition when cleaning lady only bothered mopping the floor and a little bit of a bathroom. It is not a hotel, rather some cheap hostel, not worth the money we paid at all.

First time in Paris with my partner and we had an awful experience due to this hotel. It looks nothing like the pictures online and it misleads you in thinking you have picked somewhere decent to stay. Firstly, the walls are paper thin and the rooms are so close together you can hear everything that other guests are doing and saying. Our room was located right next to the lift on the second floor so we could hear people going up and down all night long. The air conditioning unit in the room worked but made loud noises, even after turning it off which kept us up the whole night. Our 'bathroom' was an absolute joke. It was tiny, with the shower over the toilet and it soaked the entire floor. The shower head was also broken, we weren't provided with proper sized towels (only hand towels) and there was no space to put your toiletries. The room was dirty and because I have bad asthma I could feel the dust in my lungs which made me feel very unwell. The floor was dirty, as was the stool they had plonked next to the mirror beside the shelf which was all squint. The view from our window was awful - all scaffolding and so no natural light provided. Guests on our floor were up until 6am and so we got absolutely no sleep as could hear them talking and carrying on as well as every single time they flushed the toilet. There is no soundproofing WHATSOEVER. All I could smell was cannabis from the lobby when I went downstairs at 2.30am to complain and they did nothing. They offered us another room which was a slight upgrade - more natural light but it faced the main road and could hear cars and motorbikes going past. The air conditioning made that same terrible noise and I could literally pick the tiles off of the bathroom wall - the place is an absolute DUMP and it is dirty. It is not 'recently renovated' as it suggests on their website and the wifi is NOT free as they advertise. Please take my advice and pick somewhere else to stay - spend a little more if you have to because they don't deserve to have your money. I tried to get my money back but they refused and so have had to go through Booking to try and get them to negotiate. Thankfully I had a credit card to book another hotel and get away from here to try and salvage what we had left of our first experience in Paris.

I was able to book Prince Monceau at short notice and at a time when hotel space was extremely hard to find. On the plus side, I was sheltered from the weather and able to come to Paris at a very busy time. I had a bed and I found the room was clean, albeit remarkably unexciting with only a very small space to walk to the bed. As I has no plans for dancing, only sleeping, this was adequate for my 2 night stay. The air conditioning was very quiet when in operation, which is better than many more expensive hotels I have used. However, I did have to negotiate to get it switched on from thee main desk, even though the external temperature was 38. I was less successful at getting it set to my required temperature, but just having it on was relief enough. The most interesting - even quite charming- aspect was the well-presented stone cellar restaurant where breakfast was served. Of course, it was continental breakfast which is too sugar-rich for my liking, but expecting American/English breakfast in Paris would probably be culturally unreasonable. The standard was reasonable for those who like that but I've definitely eaten far better baguettes (lighter, crustier) and croissants (less soggy). Cheese was sliced, processed cheese in individual wrappers. IN FRANCE !!!!!!! The home of 365 cheeses. Only in America have I seen this type of cheese offered! How France has changed!

Don't walk run when you see this name Hotel Prince Monceau France. They have the worst service ever!!!!! They don't provide the bear essentials, like toilet tissue functional television. Their tv goes off on increments of 15 minutes at a time, after that you have to go downstairs and have them reset it. It happened to me so, I went downstairs to the front desk asked the receptionist if he could go to m room and restart the television, said he wasn't going to that I should stat fixing it because he could'n leave the desk. It is also "strictly prohibited" to eat in the rooms. If you do you'll get charged 40 euros for the cleaning up after you. And there's is no free wifi. They charge for two euros per device daily. Then there was an incident about me needing toilet tissue so the cleaning lady was in the with her supplies < I saw the toilet tissue and I took two tools of it. In one or two minutes the receptionist came banging on my door asking me to give back the toilet tissue rolls. I do not have any more words to explain this? This is beyond my comprehension of severity horror. Needless to say I was booked for one week, I left after the third night and they are completely refusing on refunding me the rest of my money for days that did had pay for.

Very economical with space but well priced, excellently located and very friendly staff. I would recommend to friends and family. It's close to transport links, the metro is a 5 minute quick walk away and the train station is a stones throw away.

They made me wait forever at the front desk because they were on the phone with the manager who was shouting at them. They tried to give me a single room beacause I was on my own, when I had clearly booked a double room. They didn't offer the internet when I checked in, and I had to call back the front desk to ask to pay for it since it is not free. They didn't have any equipment to iron my shirts. Least helpful service I have seen in a long time!