2/10 Terrible
Rosemary
Traveled with partner
Mar 10, 2026
Liked: Cleanliness
Disliked: Staff & service, amenities
We stayed in the Superior Room (Marquise) with Eiffel Tower side view for 5 nights, and it ended up being my biggest regret of the trip. I only booked this hotel because it was a last-minute trip and it was one of the few decent options left. From the moment we arrived, the front desk interaction felt uncomfortable. The agent (a man who appeared to be in his mid-to-late 40s or early 50s wearing glasses) came across as condescending during check-in. Shortly after arriving in the room, I called to ask if slippers were available since there weren’t any in the room. I was told they’re only offered in premium rooms, and the way this was said felt unnecessarily condescending and belittling. Within about an hour we returned to find the bathroom ceiling leaking, soaking the floor. When I went downstairs as requested after calling to report it, the same staff member responded with hostility, stating the hotel was fully booked even though I hadn’t asked to change rooms. We were moved for one night while repairs were done. He also added, in a very condescending and belittling manner, that it was “a very nice room.” Ironically, it was the Junior Suite with Eiffel Tower front view, which I’d have gladly booked had it been available. Because the front desk sits at the entrance, we had to pass the same staff member every time we came or left, making the stay consistently uncomfortable. Between the leaking ceiling and the front desk experience, I’d recommend staying elsewhere.
Rosemary
Stayed 5 nights in Jun 2025
