Hôtel Ducs D'Anjou4.0 out of 5.0
Recent guest reviews
Pro: The hotel located centrally, few minute walk to subway station where can take u to anywhere in paris. you can take RER train from airport to the hotel. Con: 1st day when check in the room in lvl 1, i found out the air conditioning is not working n request the staff come up n check. And the staff told me its working, jus take some time. Then i was ok coz wanna go out walk around. But when we come back at night, the air condition still not working. then i go down n check v the receiptionist(French guy). And he replied that "NOTHING HE CAN DO" n juz provide me a small fan to me n ask me to bear it tonight n will change the room tomorrow for me. i told him that how can i sleep v this little fan then he said juz open the window of ur room. 2nd day they change the room to me in lvl3, the air conditioning work well in 1st 2 days. after that the same problem appear again in night time, then i go down again n talk to receiptionist (Asian guy). This time i found out they purposely turn off the air conditioning (the hotel air conditioning is central control where can remote control to turn on/off in hotel receiption). N the reason given to me is the ppl whose stay in lvl4&5 complaint that its too cold n request to turn off, i was like how could it be coz they can turn off the air-con in their room. i keep complaining to the receiptionist. Finally he switch on the air conditioning for me n promised to change the room for me tomorrow in lvl 4 to avoid this problem happen again. So again, i change the room to lvl4, like usual, the air conditioning work in early day. Then the nightmare back again in my last day stay, the air-con off again in night time. Same routine happen, i went down n talk to the staff, same reply "nothing i can do". Again i keep complaining. Finally he show me the remote control panel, i notice that few room been manually turn off then i question the staff bout this. N he know wat he replied "he don know". then i asked how u expect us to sleep at night, same answer, "Nothing he can do” We stay in this hotel for 8 days n had change the room 3 times coz of the air conditioning. By the way the WIFI doesn’t work stable as well, mostly cant connect. We made complaint n the action the hotel staff took is just to restart router again n again which doesn’t solve the problem. Below is the picture we took to let other have some clues on what we facing during the stay.
Location of the hotel is centrally located at chatelet area, metro station is 1 min walk away, easy to get around. Reception is 24hr. Other than that, do not book this hotel!!! I was given room no. 15 on my first day, the room is tiny, the toilet door handle is broken, the metal piece attached to the toilet door is poking out, i have to fear everytime i go into the toilet, in case the metal piece will scratch me. The toilet only have a bathtub with handheld showerhead, so imagine the toilet being flooded after just 1 person shower. The wifi is terrible. Hardly able to connect. Connection with nearby cafes are stronger. The air conditioning was not functioning. Complain many times and the staff tell me, it will work after awhile, just close window. It was so stuffy in that tiny room that's why i open the window, it was 10 degrees outside during autumn so i believe there is no hot air from outside that can make your airconditioning not working!!! The staff gave us a small fan to temporary ease the situation !!! A fan!!! Change to room 35 the next day, at night was the same, air conditioning not working !!! Again complain, and again they tell me to wait, it will work after awhile. But no, it didn't work !!! Again change room to 43 the next day, same thing happen at night!! No aircon!!! Ask the reception, we found out that the hotel purposely switch off the main central aircon switch. Seems that they say some customers complain it's too cold. Well they have their own aircon on/off switch in the room right?? Again we complain and it seems that they say cause it's autumn so they off the aircon as a cost efficient step, what??? So my as well i stay in a motel, why pay so much to stay in this hotel?? The tv remote was not functioning at room 43 but me & my husband were too tired to ask for a change. The bed was soft and sunken and u can actually feel the spring coil underneath. Soundproofing was bad, can hear every1 going in & out of their rooms, their conversations. Ventilation was bad, everymorning 7am - 8am plus u can smell the kitchen cooking breakfast. Imagine having to change room 2 times in the same hotel!!! Pack and unpack and no one help us!!! Lift was so tiny only 2 super slim individuals can fit in, if you have alot of lugagges, be prepared to ho few rounds. And seems we saw other customers complain at the reception too during our stay!! Will never go back !!!
i loved this nice hotel, small but very warm. the position is convenient and close to a strategic subway station. i advise it for quick visits to Paris and for business trips. breakfast is good especially for the sweets.
Right in the middle of things, this small little hotel with warm staff was the best we could have bargained for!!!!!! Three nights,2 Rooms and breakfast, the stay was both comfortable and convenient. Indeed, the rooms are very tight and the washrooms tiny but well thought out. Good, daily housekeeping made-up for the distress. Fresh in-house baked breads and self-help fresh orange juice along with accompaniments made the breakfast a very indulgent affair. 24x7 front desk was very receptive and informative as well. They even took care of our multiple bags after check-out for several hours before the flight. Very satisfying stay!!!!!!
This was a last minute trip, so we booked for location. Very surprised at what we got for our money. Yes the rooms are small but that's typical of Paris. Found the staff friendly and helpful. Perfectly situated within walking distance of everything and plenty bars and restaurants around the area. We don't usually eat hotel breakfasts preferring to eat out but here we did and it was loverly. Small amounts of food presented well that were replenished all the time so it was fresh. Amazing scrambled eggs and a fresh orange juice machine ... great start to the day.
Stayed at the Ducs d'Anjou several times over the last few years and i have never been disappointed. While the rooms are pretty small (well, that's Paris isnt it ?), the location, the cleanliness, the service, the breakfast in the vaulted basement and the overall Parisian charm of the establishment are to the satisfaction of the traveler.
Hotel is perfectly located next to Metro and lots of restaurants and bars. Perfect for anyone looking to have late night fun. Louvre and Notre dame is at walking distance. Our room were tiny. Shower in the bathroom even smaller. Could have been bigger. The lady at the front desk was very nice and helpful. Breakfast was ok. Overall we enjoyed our stay.
The rooms at this hotel are luxurious by any means but there are many other things that make this a great place to stay. Mod importantly... Location, location, location. This hotel is located in the pedestrian mall location of Les Halles. When you walk out the front door of this hotel you have hundreds of options in regards to food, music (dancing), drinks, shopping, tattoos, live music, jazz, etc. etc. etc. You could easily spend a week in this neighborhood and never do the same thing twice. Room service is adequate though cuts off at an early hour. The elevator is tiny and slow so if you are on an upper floor be prepared to wait or give your calf muscles some exercise. Another great thing about this hotel is that it is super quiet. Despite the fact that you have Paris nightlife right outside your front door, the rooms are quiet and comfortable and getting a good night's sleep is easy to accomplish.
Altough this hotel is in a great location, I will NEVER stay here again. As soon as we entered our room we noticed that the air conditioner was damaged. Right away we notified the front desk personnel about the issue but they told us that they couldnt help us with that issue and that we had to wait until the next day so the technician could come and solve the issue. We were sweating that night!! It was horrible!! The next day I remembered the personnel to check the air conditioner. I called at noon to see if the issue was fixed and they told me that yes. I came earlier that day and guess what?! The AC was still damaged. I told the personnel that they had to resolve this issue immediately, that it was unacceptable and that they must give me another room because it was their responsability to give me the services that I was paying for. The personnel told me that they werent rooms available. But as soon as he printed out the information of the rooms I noticed that thry were seven free rooms. Finally that night they changed us to another room. That one didnt have lighting but I prefered to have AC than light. The only thing that I liked was complimentary breakfast which was nice.
It's hard to get a hotel in a decent location for a decent price! Well it turns out it comes at a cost: when I arrived the TV in my room didnt work. I was handed a basket of remote controls to try. Towels and toiletries were removed, not replaced. But overall it was clean and the staff was friendly. However, as I got back from work on my third night I went up to my room, and my card didn't work, so I went down and was told that I had missed my check out time. I was faced with a grumpy old man who was giving me a telling off. So I called my travel agent, who indeed confirmed my room was for an additional night - at which I got a blank stare, no apology. I mentioned that this wasn't alright and got a mumbled excuse. As I'm talking to the guy, I notice a pile of my stuff dumped behind reception. I felt humiliated and disgusted that someone had been through my personal belongings. I received no phone call or email to inform me of this, despite them having all of this info! When I asked to speak to a manager I was told they were on holiday and wouldn't be back until the following week. Luckily, someone had just cancelled, as they were fully booked for the night. I finally got to my room, with a window overlooking an internal fire escape and another broken TV and air conditioning unit. Unacceptable and will not stay here again.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 366 reviews