2/10 Terrible
Camila
Business traveler
Feb 1, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is not like the pictures at all. Outside and the lobby is pretty but its not like that inside. First day I got there and there is no restaurant at all at the property and nothing to eat there at night and the staff was very rude about it stating they only have breakfast. Its says its a “buffet” breakfast but there is not, its just whatever they serve that day and thats it. I stayed from Monday through Friday and there was no way to get someone to communicate from Orbitz with the hotel to cancel my reservation because they never answered the calls or the emails and I had to stay there. Dont book this hotel it its nothing like they say it is and they have a really bad customer service, there was a lot of people complaining there and the answer was that the manager was not on site until later, I never saw any manager. This feels like a scam, how sad is that they advertise they have amenities they dont. Unbelievable and Orbitz did nothing to fix this either.
Camila
Stayed 4 nights in Jan 2026