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Porta Hotel del Lago

3.5 star property
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Lake View Premium Room | Premium bedding, desk, blackout drapes, iron/ironing board
Lake View Premium Room | Premium bedding, desk, blackout drapes, iron/ironing board
View from property
Banquet hall
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
2a Avenida 06-17 Zona 2, Panajachel, Solola
  • Place, Lake Atitlán
    ‪3 min walk‬
  • Place, Casa Cakchiquel Arts Center
    ‪6 min walk‬
  • Place, Panajachel Municipal Market
    ‪15 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪88 min drive‬
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Room options

View all photos for Room Second Floor

Room Second Floor | Premium bedding, desk, blackout drapes, iron/ironing board

Room Second Floor

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 277 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Room

Television

Lake View Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 277 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Premium Room

Lake View Premium Room | Lake view

Lake View Premium Room

8.0 out of 10
Very good
(3 reviews)
  • Lake view
  • 277 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Room

Garden Room | Premium bedding, desk, blackout drapes, iron/ironing board

Garden Room

9.0 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Deluxe Room

Premium bedding, desk, blackout drapes, iron/ironing board

Lake View Deluxe Room

9.0 out of 10
Wonderful
(23 reviews)
  • Lake view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Panajachel

Porta Hotel del Lago places you within a 5-minute walk of Lake Atitlán and La Galeria. This 100-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free self parking.

What's nearby

  • Lake Atitlán - 3 min walk - 0.2 miles
  • Casa Cakchiquel Arts Center - 6 min walk - 0.4 miles
  • Azul Maya Archaeological Museum - 6 min walk - 0.4 miles
  • Church of Saint Francis - 15 min walk - 0.8 miles
  • Panajachel Municipal Market - 15 min walk - 0.8 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 179 min drive

Restaurants

  • ‪Delhi 6 - ‬7 min walk
  • ‪Restaurante El Cayuco - ‬2 min walk
  • ‪Restaurante El Atitlan - ‬5 min walk
  • ‪The Little Spoon - ‬5 min walk
  • ‪Guajimbos - ‬9 min walk

About this property

Porta Hotel del Lago

Porta Hotel del Lago features an outdoor pool, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 200 per person one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find 32-inch TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include balconies, coffee makers, and fans.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference center (4,725 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (37 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Renovated guestrooms - October 2025
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet, per day
  • Dogs and cats only
  • 1 total (22 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 10 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 7 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults, and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Frequently asked questions

Is free cancellation available at Porta Hotel del Lago?

Porta Hotel del Lago offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Porta Hotel del Lago?

As of Apr 1, 2026, prices found for a 1-night stay for 2 adults at Porta Hotel del Lago on Apr 14, 2026 start from $157, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Porta Hotel del Lago?

Located steps from Lake Atitlán, this hotel is in Panajachel, and within a 10-minute walk of Casa Cakchiquel Arts Center and Azul Maya Archaeological Museum. You'll also find Panajachel Municipal Market and La Galeria less than a mile away.

Is parking available on site at Porta Hotel del Lago?

Yes, self parking is offered for free at the hotel. Electric car charging and bicycle parking are also available.

Is there a spa at Porta Hotel del Lago?

Spa services at the hotel include massages.

Does Porta Hotel del Lago include a casino at the property?

No, Porta Hotel del Lago doesn't have a casino.

Will I find an indoor pool at Porta Hotel del Lago?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Porta Hotel del Lago a good place to stay for couples?

This lakeside hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Porta Hotel del Lago?

Yes, guests can enjoy a spa tub at this hotel.

Does Porta Hotel del Lago feature a restaurant that includes a breakfast menu?

Yes, Porta Hotel del Lago serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Porta Hotel del Lago allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Porta Hotel del Lago for a fee of USD 25 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Porta Hotel del Lago?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Porta Hotel del Lago?

The closest major airport to Porta Hotel del Lago is Quetzaltenango (AAZ-Los Altos), which is about 24.7 mi away.

Are there rooms with balconies at Porta Hotel del Lago?

Yes, every guestroom at Porta Hotel del Lago comes with a balcony with some featuring lake or garden views.

Porta Hotel del Lago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1000 reviews
Rating 8 - Good. 257 out of 1000 reviews
Rating 6 - Okay. 89 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great
Stayed 2 nights in Dec 2025

4/10 Poor

Shan

Traveled with family
Disliked: Staff & service, amenities
Staff and poor water drainage in shower. Staff would not give the free beverages I was eligible for. No compensation in any way. Will never stay here again not recommend to my friends
Stayed 2 nights in Dec 2025

6/10 Okay

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the balcony! Good desayuno buffet and cenas también. Too much noise from the firecrackers so the sleep quality was poor and the beds were too small and pillows too soft
Stayed 3 nights in Dec 2025

10/10 Excellent

Roxana, Rockville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Dec 2025

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I love the view I had , was clean and comfortable the staff was very friendly, the food was amazing at the restaurant I give this place 5 stars. I will stay again with my family there and the price was reasonable.we have good time.
From my room
Stayed 2 nights in Dec 2025

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was wonderful
Stayed 1 night in Dec 2025

10/10 Excellent

Barbara

Stayed 2 nights in Dec 2025

6/10 Okay

Hui chin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is old with no central A/C in room (only a very noisy portable one). And the room’s walls were paper-thin, making it impossible for us to sleep, as we could even listen what the guests next door were talking about. Rooms were pretty clean, but useless for me when I can’t even sleep. Then only good thing about the hotel is it’s staff. They were all very kind and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Ligia

Liked: Cleanliness
Good
Stayed 5 nights in Dec 2025

10/10 Excellent

Max

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super good
Stayed 3 nights in Dec 2025

8/10 Good

Claudia

Stayed 2 nights in Dec 2025

10/10 Excellent

Priya

Stayed 1 night in Dec 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Simply a gorgeous hotel. Spectacular views, spotless room, spacious. Couldn't have asked for a better place.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ashley

Stayed 2 nights in Dec 2025

10/10 Excellent

Bernaldo, Minneapolis

Stayed 1 night in Nov 2025

10/10 Excellent

Ernesto, Boynton Beach

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place great location easy parking. Well, kept facilities. Very clean very safe and staff was very nice. It’s right in front of the lake so the views are fantastic. We got a lake view in the high floor. The staff was really nice. Very courteous. I definitely highly recommended. The restaurant is fantastic. They have an incredible dishes, especially the lomito . The staff was notifying me way ahead when I was going to get there and they were really accommodating to our needs. The suite was absolutely fabulous. I definitely. highly recommend this place. There’s so much to see and to walk all around the city the location as I mentioned before is incredible.
Stayed 2 nights in Dec 2025

4/10 Poor

Michael

Traveled with partner
Disliked: Property conditions & facilities
Hotel is very dated…photos are misleading. As soon as they insisted on wrist bands, I knew we made a mistake…only the worst resorts still do this. Air conditioning (portable) didn’t work. Water stank like sulpher. No safe in room. Very basic accommodations.
Stayed 2 nights in Dec 2025

8/10 Good

Matt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was nice. Location was great! It was nice being in pans but still having the nice pool.
Stayed 3 nights in Nov 2025

10/10 Excellent

Trang

Stayed 3 nights in Nov 2025

4/10 Poor

Karolina, Darien

Disliked: Amenities
hospitality people, send me a message a day before asking for any doubt I could have and also offering different services like chocolates, drinks or charcuterie, explained that was for my daughter to enjoy a great time and even send a card welcoming, unfortunately the service at restaurant and the food was awful, the waitress took the wrong order and we ask four different plates and any of them was seasoned properly, not even with salt, pool wasn’t clean, when we check in, we ask for the activities that offered through message but they just pointed through a brochure indicating a phone number not what they mentioned, I think that the only really saving point at the hotel, was the amazing view through our balcony, that was beautiful!!
Stayed 1 night in Nov 2025

10/10 Excellent

Ismael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property would totally recommend
Stayed 1 night in Nov 2025

6/10 Okay

Krishma

Liked: Cleanliness
An average 3-star hotel. Good location. Good sized rooms and the bathroom was modern. There was no air conditioning in the room we were in. Pool and jacuzzi were dirty unfortunately.
Stayed 3 nights in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
The location, it is so close to the lake and everything is walkable.
Stayed 3 nights in Nov 2025

8/10 Good

joseph

Stayed 2 nights in Nov 2025

8/10 Good

pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice corner with great view.
Stayed 4 nights in Nov 2025

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