GrandStay Residential Suites Hotel2.5 out of 5.0
This hotel is most popular for:
Recent guest reviews
Excellent service and all rooms are 2 room suites. Nice pool and hot tub. breakfast needs some work, but ok.
We had a wonderful time. Very comfortable, clean, homey. Thanks!
When we arrived, our booking had not come through due to the internet being down. The front desk manager handled it well, and had us checked in quickly and without hassle. Great room, and a very nice, new hotel. Highly recommended!
Only complaint was the pools were so cold that my 6 month old grandson couldn't swim. Adult and baby pool were terrible cold. The breakfast could be better but it was free.
We had the loft room, with a good amount of space and nice high ceilings. We also enjoyed the pool, playground and breakfast! :)
Our family had an outstanding experience. Staff was perfectly accommodating, room was nice, pool was great, breakfast was adequate (and free!)...I'd certainly stay there again.
My wife & I loved this hotel. The ONLY complaint either of us had was getting broadsided with an additional $200 deposit we were informed of having to pay when we checked in. We were not informed about this deposit when we booked the room, so good thing we actually had that $200 funds available. Kind of odd we had to pay that deposit when the funds for our room had already been paid in full days before checking in. Now we have to wait 3-4 after checking out to get that money back... wondering why they even withdrew that money for deposit also. Why didn't they hold my card info for couple days to ensure everything in room was intact rather than holding up $200 of my money...?? Otherwise as I stated the hotel was amazing besides this deposit issue!!
The staff was very polite and the rooms were clean. The carpet was a little stained and worn. The suite and kitchen was very helpful.
We had never heard of this brand and were somewhat apprehensive. But what a pleasant place! And good value. It isn't visible from the interstate, and we did not see signs (although we didn't really look for them, either).
From the website: An indoor pool and whirlpool, exercise facility or the outdoor sport court will allow a peaceful night sleep. Enjoy the outdoor sport court with a putting green, basketball court and a rainbow swing set. I did not see an exercise room or that sport court!! Also the bathroom amenities were not restocked
The hotel was clean and conveniently located. The staff was really friendly and helpful. I would highly recommend this hotel to anyone.