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Osaka Joytel Hotel

3.0 out of 5.0

Recent guest reviews

I missed my connecting flight back to Guam a few days ago and the staff from United asked me to call Joytel. I spoke with Kiniro from the Front Desk and he did his best to give me a room and told me about the airport shuttle service as well! This really made me trip so much better since I didn't expect to stay in Osaka for a night! But thanks to Kiniro everything was worth it! Kudos! Lawrence Guam

Well it's cheap, and there ends my only bit of positive feedback. It's a seedy hotel which stinks of cigarette smoke regardless of whether you are on a non smoking room or not. When we went into our first room it was badly stained and absolutely stank. Got moved to a non-smoking room and still stank but not as bad. The wallpaper was pealing from the walls due to damp though. No English speaking tv channels. I don't expect much but CNN, BBC would be nice. The staff were dismissive at best & the chap who booked us in tried to take an extra ¥300, God knows what for, he was very rude. It's located in a district call Suminoekuen. Miles away from anything good but at least close to a tube station. Don't go here, you will regret it.

We stayed here twice. The first time we were given a very small room. The second time it was larger and more reasonable. The staff was very accommodating and did everything possible to make us comfortable. Both rooms, however needed a good cleaning. Even the walls were dirty.

There is much to say about this hotel. I had a good experience in all, but there are quirky things you need to be aware of to save time and frustration. The hotel is no longer named Joytel. Instead, it is now called: Osker Dreams. This could be confusing. When I was attempting to book during cherry blossom season I found rooms priced higher than I wanted to spend. I had scheduled to attend the opening game for their baseball team and the Sumo competition. The reason for me selecting this hotel was price and location. Arriving to Shin-Osaka Shinkansen high speed rail, it is linked to the train and subway stations. I had JR passes, but it was not part of their system, so I had to buy day passes. If you plan to get around, buy a day pass in the subway. To this hotel, you take the red (Midosuji) line to the Daikokucho Station, change to the blue (Yotsubashi) line and exit at the Suminoekoen Station (which is the end of this line). NOW comes the complicated part, as you need to take EXIT 5. On one end of the track, you will exit at #1 and #2. Walk to the opposite end. Take the elevator at the end of the line to the top and find your way out. If you make it to right exit, you will exit right into the building that houses the hotel. Good luck. The proper exit ramp will take you to the "Mall". You will enter at the second floor from the subway. Walk past the Lotteria burger restaurant and up to the elevators. Take the elevator to the 9th floor. Yes, the 9th floor is where the lobby is found. The mall contains a food mart that you can buy all sorts of stuff. Breakfast at the hotel was adequate. Room was large, though not luxuriously appointed. Bathroom was adequate. No complaints. There are no balconies, but the windows open up to a small walkway outside this odd building. I wanted to open the window and sleep with it open, but felt odd about doing so. This was March, so the temp was cold outside. I tried to put the a/c on, but heating came out. Fortunately, the cold temp outside kept room cold. I would return, if needing to do so. I think the price was very inexpensive considering. Would recommend, just understand the quirky nature of the place.

The hotel is situated in suminoekoen, away from city noise, away from crowded people. We stayed for 1 night. The room is clean and cozy, though. You can easily find the hotel but the access/entrance is a bit of a challenge.

I booked through, and received helpful reminder emails a few days leading up to the trip, as well as directions on how to get to the hotel from Kansai airport. We arrived in the evening, but the long line to check passports and visas at the airport created a delay and we were told when we tried to buy train tickets that the last train out would not reach suminoeken station, which was closest to BW joytel, but only the station before that, kita-kagaya. But that inconvenience was our first experience of Japanese kindness- the train staff assisted us in getting from the kita-kagaya station to a taxi waiting area, and even at 1am a cab came by with a driver wearing a formal tie and brought us to the hotel with no trouble (just say hotel near suminokoen station, building name is Osker Dream) The hotel is indeed a bit far from the tourist spots like namba and dotonbori, but the accessibility to public transportation that will get you to those places in twenty minutes really makes this a non-issue. Next time we would get a day pass for the train tickets since we were going back and forth doing the tourist thing and a day pass would have saved us some fare. The hotel is part of a building that has a daiso, sports shop and sundry other shops on the lower floors, while the hotel reception and rooms are found on the upper floors (9th, I think). There are elevators that access from the ground floor to the reception, then you take a separate elevator which is only accessible from the reception up to your rooms, so privacy is maintained. The hotel staff can speak English and it depends on who is on shift; the young man who checked us in smiled and was pleasant, whereas the young lady during the day shift hardly smiled but was still doing her job efficiently. The other lady who checked us out was pleasant as well, and when we passed by staff in the hall cleaning the rooms they nodded to us in greeting. Don't expect extravagant fawning and kowtowing, they are quite reserved and may even seem aloof, but they will readily help when needed. The room was small, as expected, but the bed was comfy, with toiletries and the awesome high-tech toilet of course. No ironing board and iron, which we thought was standard for Best Western hotel chains, but we didn't need one anyway. No complimentary bottles of water in the rooms, although they have a thermos where you can boil water and enjoy tea (their complimentary tea is really good). There are vending machines for drinks and instant noodles and a washing machine area on one of the floors, which we checked out, but didn't use. Near the hotel are a lot of pachinko (slot machine and other types of gambling I think) and a boat racing stadium. There's also a 24-hour family mart and 24-hour Matsuya (Japanese fast food),where we had our first meal. You pay using a vendo machine so that was novel and kind of fun. The other shops open during regular hours- mister donut, McDonald's, tosh ingots, toy kingdom, some watsons-like convenience stores, okonomiyaki, and takoyaki. Since we walked around a lot and ate in different places, we didn't try the hotel buffet. If you're ready to get really Japanese, try suminoe spa. It's a nearby onsen, and our first experience at such a place was just as how many foreigners feel, very self-conscious at first being naked with so many other strangers but in the end, completely relaxed and wanting to go back again and again. The other reviews gave good tips and advice. Relying on those, we were able to plan and enjoy our stay in this hotel. On our last day, we bought lots of cheap stuff from daiso for take-home on the lower floors of osker dream. I completed my bento making accessories. :) We would have no problem staying here again.

Hotel is just above Suminoeken subway train station the terminal of Yotsubashi Line(blue), and tram going to cosmosquare station. Very convenient. You're always sure of a seat/s but it takes about a 20 or 30min ride if yo're going to Namba and Universal Studio on the other side by tram. There is a passage from train station to hotel buliding(2nd floor) in case you don't want to get wet if its raining. You just have to take the long escalator up going to where the tram service is.The hotel lobby is in the 9th floor of Osker shopping mall and rooms start at the 10th floor. They have a dedicated elevator service from 1st floor, 2nd floor to 9th floor. Another elevator if going to rooms. Locals are not familiar with the name of hotel but much aware of Osker shopping mall. First 3 floors were shops(not all stalls are occupied) and the rest are offices. We found out that there is a bargain grocery store beside the hotel and they are open 24/7. There's a takoyaki stall too. Yoshinoya, Mcdonalds, Toys are Us, Mo's Burger and Mister Donut were all just a stone throw away. There are also some Japanese restaurants. Hotel is clean and offers a free bottomles UCC coffee at the lobby. Lobby is small. No concierge. So if your flight is in the evening you can still leave temporarily your luggages with them in the lobby and they will just put a blanket over them to cover. Air conditioned is so cool. They can clean your room daily or not depends on your instruction. Our deluxe room is on the 19th floor. Spacious. I learned from other families and friends standard twin rooms are very compact. View at night is good. You can opt from breakfast(expensive). You can just go downstair where you can buy bread at a 24/7 Daily Yamazai store and just have the hotel's free coffee. Eat in your room. They prohibit eating in the looby. Pillows were like wood. We used the bathrobe as pillows instead. Bathroom was nice and not smelly. Hallways were quiet maybe because guests were all out all the time. Wifi was good and free. Not all front desk personel speak english. If you are a night person and wants to stay longer in Namba, Dotonbori, Shinsaibashi or anywehere else this is not your hotel. The last train going back to Suminoeken is 11:30pm.

Even though the hotel is right next to the subway station, we still took 15 minutes to find the hotel because the signage was unclear and there were no elevators from the subway station to the ground floor. Travelers please make sure that you go to the correct Exit, or you have to walk extra stairs to use the bridge to cross the road (the nearest crosswalks are 10 minutes away). It becomes convenient after you are familiar with the location. The hotel is at the end of the Yotsubashi Line and it is convenient going to tourist areas like Shinsaibashi, Umeda and Nanba. Bedroom and bathroom are reasonably clean. Our room is a more expensive Twin Room, but the second bed was a rollover bed. AC was very poor. It was basically not cool at all and we had to open the window to keep the room cool, but it increased the dryness of the room and it was quite noisy from the outside of the street. Sleep quality was worse than average. Moreover, no bottle water was provided in the fridge which was empty. And there were no ice vending machines. Kettle was available though. The bin in the bathroom is too tiny. Comb is not provided in the bathroom - it was provided in the lobby instead (but we only discovered this in the last day). Service was quite poor. In the first day, we asked hotel staff to store our baggage in the first day because it was not check in time yet. However, when we returned in the evening, the other hotel staff thought we had checked out already and were just coming back to take the baggage. It took us a while to get assigned a room with the room key. Except for a few, the hotel staff here doesn’t really speak English. It could get annoying sometimes. When we asked for the breakfast coupon in the next morning, they almost charged us for the breakfast even though we explained that our stay had breakfast included. Most importantly, the hotel staff was generally not courteous. They do not greet you in the morning or at night. They don’t smile, and sometimes they pretend that they don’t see you to avoid greeting. It seems some of them are scared of foreign travelers. The only thing they had done right this time is that they were able to locate my forgotten item and managed to send it back to me (but they could only deliver domestically). All in all, the hotel has a lot of rooms for improvement. We thought the price is cheap, but compared to the value received, it is not really a good deal and we have to think twice before coming back again.

A hotel not so far from the city centre, with excellent price-quality balance. It is neither a fancy place nor with all the comfort, but everything worked and the members of staff were generally friendly.

location is superb. there's a lot of foods around, and they have don quixote shop just next door (it's supermarket selling everything which opens 24 hours a day). if that's not enough, they also have mcds and matsuya for midnight cravings. the room is quite huge for japanese standard, and they provide complete toiletries. next time you come to Osaka, stay here. you won't regret it.

1-2-1 sinkitajima Suminoe-ku Osaka Osaka-fu

Located in Suminoe within a mile (2 km) of Sumiyoshi Park, Osaka Joytel Hotel is within 2 miles (3 km) of Sumiyoshi Taisha Shrine. The 229 rooms at this 3-star hotel include refrigerators, coffee makers, and LCD TVs. It's also near Nagai Stadium and Museum of Natural History.


Enjoy a leisurely bite to eat at Dining Sazanka, the hotel's onsite restaurant. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM.

Osaka Joytel Hotel's 229 rooms are soundproofed and provide refrigerators, coffee makers, and phones. Guests can enjoy LCD TVs and stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. In-room massages are available, and rooms also include desks. Limited housekeeping is available.


Osaka Joytel Hotel features free WiFi in public areas, conference space, and express check-in. If you drive, self parking is JPY 700 per night, and there's also an area shuttle for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a hair salon.

Property features

Room options

Single Room

Twin 1 | Sleeps 1

Standard Twin Room

Twin 2 | Sleeps 3

Deluxe Twin Room

Twin 2 | Sleeps 3

Triple Room

Twin 3 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 124 reviews