No complaints 👌
The air conditioner didn’t work well. Breakfast was already wiped out by 9 am. Front desk couldn’t accommodate for either….
For the money we spent, we were disappointed that the pool was not heated, water was freezing. We picked this property so the kids could swim. Bathroom was not clean. Some sort of hair in the bathtub on the wall. Showers rod was falling off the wall. Asked for extra blankets had to go to desk to get them ourselves. Breakfast was mediocre at best. Probably will not stay again.
Happy hour and free breakfast!
The room was dirty. The floor was starting to turn black from the dirt accumulation. My sons feet were starting to turn black from walking on the carpet. Also the chair in the living room area was starting to turn black from dirt accumulation. It was a bit disturbing how dirty it was.
Amazing service and facilities
So pleased with this property! We loved the spacious rooms, the early hours for the pool (5 am!), the fabulous breakfast, the happy hour, just everything was perfect. I want to especially call out how friendly the cleaning staff was at breakfast. My 2-year old made a giant mess, and while I was trying to clean up the best I could before we left, they came over and had me stop, and chatted with my kids and made them feel so special, and us so welcome, where kids so often are seen as an inconvenience. We would stay here again for sure!
Everything was great.
We always wanted to stay at Embassy Suites because of their breakfast and great customer service. The customer service is below par (no welcome or smiles when we checked in, sounded like a drill sergeant giving orders). We had to ask to have our room cleaned or given new towels. The breakfast was subpar except for Monday am. There is nothing special about Embassy Suites now. We'll try some other hotels in the area.
It was clean, safe and nice hotel to stay in. Parking was a little limited for the sub zero temperatures.
Nice location, convenient shopping, clean and the staff were helpful
It was isolated from shopping and resturants with limited in hotel service and choices. The staff was excellent though.
Embassy Suites Omaha-La Vista/Hotel & Conference Center is located within a few miles (5 km) of Defy Gravity Indoor Trampoline Park and Werner Park. This 257-room, 3.5-star hotel has free breakfast, an indoor pool, and a 24-hour gym.
Free buffet breakfast is served each morning from 6:00 AM to 9:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
Guests can expect to find WiFi and 27-inch flat-screen TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include kitchenettes, MP3 docks, and dining areas.
At Embassy Suites Omaha-La Vista/Hotel & Conference Center, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 10 per day, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include a conference center, a business center, and express check-in.
No complaints 👌
The air conditioner didn’t work well. Breakfast was already wiped out by 9 am. Front desk couldn’t accommodate for either….
Dear Tate, We are very sorry that you encountered issues with temperature control during your stay and for your experience at breakfast. I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Sandy Buonanni General Manager
For the money we spent, we were disappointed that the pool was not heated, water was freezing. We picked this property so the kids could swim. Bathroom was not clean. Some sort of hair in the bathtub on the wall. Showers rod was falling off the wall. Asked for extra blankets had to go to desk to get them ourselves. Breakfast was mediocre at best. Probably will not stay again.
Dear Tony, I’m sorry that you did not find us to be a good value and that your accommodations were not met with our excellence in housekeeping service. Additionally, I regret that the pool was cold and that you were not able to enjoy it. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Sandy Buonanni General Manager
Happy hour and free breakfast!
Dear Anonymous, Thank you for sharing your feedback on your experience. We’re pleased to hear our happy hour and free breakfast made for an enjoyable stay. Please plan to visit us again the next time you travel to the area. Best, Sandy Buonanni General Manager
The room was dirty. The floor was starting to turn black from the dirt accumulation. My sons feet were starting to turn black from walking on the carpet. Also the chair in the living room area was starting to turn black from dirt accumulation. It was a bit disturbing how dirty it was.
Dear Anonymous, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Sandy Buonanni General Manager
Amazing service and facilities
Dear Anonymous, I'm so glad you enjoyed your stay. It is wonderful to know that you found our hotel pleasing. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Sandy Buonanni General Manager
So pleased with this property! We loved the spacious rooms, the early hours for the pool (5 am!), the fabulous breakfast, the happy hour, just everything was perfect. I want to especially call out how friendly the cleaning staff was at breakfast. My 2-year old made a giant mess, and while I was trying to clean up the best I could before we left, they came over and had me stop, and chatted with my kids and made them feel so special, and us so welcome, where kids so often are seen as an inconvenience. We would stay here again for sure!
Dear Anonymous, Offering great amenities and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Sandy Buonanni General Manager
Everything was great.
Dear Anonymous, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Sandy Buonanni General Manager
Dear Daryl, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Sandy Buonanni General Manager