The staff person at the front desk - very helpful and pleasant.
Great hotel! Staff was amazing! Very friendly! Only issue was that I had to park next door. Didn’t like that. But that’s the only issue and it’s not really an issue.
The property was great, clean room and nice amenties. My only issue with this hotel is there is not enough parking. Otherwise, I'd definitely stay here again. The breakfast buffet is one of the best I've seen.
Nice
Hotel is nice and clean. Good breakfast. Nice rooms. Really happy with the hotel
I love that this hotel has large containers of shampoo, conditioner, and shower gel, instead of the small, eco-unfriendly containers.
I would've given this hotel a perfect rating- the rooms were the cleanest of my whole trip, the shower pressure was great and temperature was hot, the room was really nice- but I left a really expensive item there and rather than admit to throwing it away, the staff gave me the runaround while I was on vacation ("call back tomorrow", "it's probably locked in a safe", "I'll call the housekeeper on her day off and call you back" [they didn't]) and I had to go home without it and without hearing from them again. I would've rather heard they threw it away then have been pushed off and to wonder if I should stay around the city or continue traveling. It was just a bummer. If you're not forgetful like me, this hotel was otherwise very nice.
The hotel seemed nice, the room looked clean at a first glance but there was stains everywhere like the carpet had a huge stain right where you step off the bed and the towels were stained as well. Some things were broken. The beds were rock hard. And the walls were paper thin. You can hear everyone walking around above us. The doors all slam shut so you can hear that all day and night. The first night we stayed, it sounded like there were tons of kids having a dance party above us, with music and all. It went on for hours it was at least 1:30 am before it stopped. And we called the front desk to complain at about 11;30 after we couldn’t sleep. My 4 year old was getting upset because he couldn’t sleep. It was frustrating that it went on for that long. But the staff was very nice and accommodating. I know some things were out of the hotel’s control.
The staff was incredibly welcoming, friendly and helpful. Comfy beds. Generous breakfast. Great location to freeway and shops. We would stay again.
Clean and fine for a quick stop. But just outside the hotel it is incredibly noisy as it is right next to the freeway.
I made a mistake with my reservation and had reserved two rooms wit king beds. We had 4 people and needed 2 rooms with 4 queens. This would have cost a bit more but the manager waved the fee and gave us the rooms we needed. He was extremely helpful. The morning staff was just as friendly and helpful. I would stay here again in a second.
Very nice Hotel. Very clean and the food was good i just wish they would of had a hot tub.
Friendly front desk staff, comfortable beds, clean rooms
Very nice great location . Friendly staff and nice breakfast
Bed so comfortable! I wanted to take it home with me. Very clean and modern. Front desk excellent!
Located within a mile (2 km) of Saint Martin’s University, Holiday Inn Express Hotel & Suites Lacey, an IHG Hotel is within 2 miles (3 km) of Providence St. Peter Hospital. This 81-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.
Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Guests staying at Holiday Inn Express Hotel & Suites Lacey, an IHG Hotel enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
The staff person at the front desk - very helpful and pleasant.
Great hotel! Staff was amazing! Very friendly! Only issue was that I had to park next door. Didn’t like that. But that’s the only issue and it’s not really an issue.
The property was great, clean room and nice amenties. My only issue with this hotel is there is not enough parking. Otherwise, I'd definitely stay here again. The breakfast buffet is one of the best I've seen.
Nice
Paul, Thank you for the 5 out of 5 review. We are glad your stay went the way it was planned and we hope to see you again.
Hotel is nice and clean. Good breakfast. Nice rooms. Really happy with the hotel
Dana, Thank you so much for appreciating our hotel. We appreciate your response and feedback. We would be honored to accommodate you again.
I love that this hotel has large containers of shampoo, conditioner, and shower gel, instead of the small, eco-unfriendly containers.
I would've given this hotel a perfect rating- the rooms were the cleanest of my whole trip, the shower pressure was great and temperature was hot, the room was really nice- but I left a really expensive item there and rather than admit to throwing it away, the staff gave me the runaround while I was on vacation ("call back tomorrow", "it's probably locked in a safe", "I'll call the housekeeper on her day off and call you back" [they didn't]) and I had to go home without it and without hearing from them again. I would've rather heard they threw it away then have been pushed off and to wonder if I should stay around the city or continue traveling. It was just a bummer. If you're not forgetful like me, this hotel was otherwise very nice.
The hotel seemed nice, the room looked clean at a first glance but there was stains everywhere like the carpet had a huge stain right where you step off the bed and the towels were stained as well. Some things were broken. The beds were rock hard. And the walls were paper thin. You can hear everyone walking around above us. The doors all slam shut so you can hear that all day and night. The first night we stayed, it sounded like there were tons of kids having a dance party above us, with music and all. It went on for hours it was at least 1:30 am before it stopped. And we called the front desk to complain at about 11;30 after we couldn’t sleep. My 4 year old was getting upset because he couldn’t sleep. It was frustrating that it went on for that long. But the staff was very nice and accommodating. I know some things were out of the hotel’s control.
Thank you Farrah for an outstanding review. Our parking lot is one of the smaller ones especially sharing the lot with our sister hotel. We appreciate you staying with us. Come back soon!