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Holiday Inn Express Hotel & Suites Lacey

2.5 out of 5.0

Recent guest reviews

We had trouble getting good directions to the hotel--it took 3 calls (could be solved with a written description at the desk)! The pool was dirty & had open electrical boxes in the room. The shower mechanism pulled out, so we could not take a shower. More handicapped parking spaces are needed. The second night we parked at a separate building. Generally staff was trying to be helpful. The pancake machine was not fast, creating a long wait. The elevator was slow & undersized for the number of guests. Things were contributing to a feeling that things were not right.

The location was great (convenient to freeway), room clean and staff very attentive. The rooms have a design flaw however -- instead of a window aircondontioning/heating system the corner wall jogs into the room and the air vent is right next to one of the beds -- air coming on and off is very annoying with this room configuration. The breakfast options were just okay.

Friendly, helpful staff. Room was clean and beds comfortable. Breakfast was good and food plentiful.

The hotel itself was okay but it is located about 100 yards from the interstate highway. This leads to constant and loud traffic noise. With some effort I was able to get the staff to switch our "suite" on the highway side to two rooms on the other side. This was tolerable but you could still hear the traffic, even through the bathroom ceiling exhaust vent! They never should have built the hotel at this location!

The hotel was very clean and had a nice continental breakfast in the AM. Loved the pancake machine. The hotel is right on the highway and the road noise woke me up way too early. We got there very late and there was no where to park. They let us park under the pavillon which was nice. Other than the road noise it was a nice place to stay.

The bed was very comfortable, quiet, and peaceful. I loved the shampoo and conditioner!!!!

It was a easy drive to Hotel and we walked in to a great smelling and nice lobby. The front desk clerk was friendly and the warm cookies was a nice welcome!! The room was clean and comfortable. The hotel looked clean and smelled clean too!! The heated pool was wonderful! Breakfast was delicious and nice options especially the hot cinnamon rolls!! Would definitely stay there again!!

Great hotel - just too bad that the room we got smelled like dirty laundry. Usually I am very fond of HIE but this was a bit of a disappointment. Arriving late at night with a toddler we didn't have a chance to change rooms. The smell didin't dissipate during our one night stay. The most disappointing was that despite the satisfaction guaratee, the clerk offerred no concessions during check out. Otherwise the hotel is very nice - good breakfast, excellent check in experience, nice pool and fitness studio both open all night. Right off the freeway too, but fairly quiet.

The hotel staff are very pleasant, friendly, and professional. I took advantage of the delicious hot breakfast every morning I stayed there. The hotel is also conveniently located to good restaurants and the Interstate. Would definitely recommend, and would certainly stay there again.

When we complained about the noise from Interstate 5 the staff immediately put into motion changing our room. We arrived back after a day out and our things had been moved to the new room on the other side of the hotel (away from I5). Excellent service!

This was a perfect place to stay for my business trip. It is conveniently close to the freeway, and there are lots of restaurant choices nearby. My husband and I have stayed here before, and I would stay again in a heartbeat. Holiday Inn Express never disappoints me. They just keep getting better!

Easy in and off the interstate. Nice clean, new hotel.

NICE ROOMS IN A BEAUTIFUL SETTING. NEARBY CITY HALL AND LIBRARY IN THE "WOODS."

Great Restful Time

GREAT

4460 3rd Ave SE Lacey WA

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Saint Martin’s University, Holiday Inn Express Hotel & Suites Lacey is within 2 miles (3 km) of Providence St. Peter Hospital. This 81-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center. Also near this Lacey hotel are LBA Park and Madsen Family Cellars.


Dining

Start your day off right with a free hot/cold buffet breakfast, served each morning from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All of Holiday Inn Express Hotel & Suites Lacey's 81 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

At Holiday Inn Express Hotel & Suites Lacey, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, Non Smoking

Queen 2 | Sleeps 4

Suite, Non Smoking

Queen 2 | Sleeps 4

Suite, Non Smoking

King 1 | Sleeps 2

Standard Room

Twin 1 | Sleeps 4

Guest reviews for Holiday Inn Express Hotel & Suites Lacey

Everyone (1) Business (5) Couples (2) Family (7)
2

may be better after remodel!

Everyone

We had trouble getting good directions to the hotel--it took 3 calls (could be solved with a written description at the desk)! The pool was dirty & had open electrical boxes in the room. The shower mechanism pulled out, so we could not take a shower. More handicapped parking spaces are needed. The second night we parked at a separate building. Generally staff was trying to be helpful. The pancake machine was not fast, creating a long wait. The elevator was slow & undersized for the number of guests. Things were contributing to a feeling that things were not right.

By , from polson on May 9, 2017

3

one problem

Families

The location was great (convenient to freeway), room clean and staff very attentive. The rooms have a design flaw however -- instead of a window aircondontioning/heating system the corner wall jogs into the room and the air vent is right next to one of the beds -- air coming on and off is very annoying with this room configuration. The breakfast options were just okay.

By on Jan 2, 2014

4

weekend getaway

Families

Friendly, helpful staff. Room was clean and beds comfortable. Breakfast was good and food plentiful.

By on Nov 17, 2013

1

noisy, noisy, noisy

Families

The hotel itself was okay but it is located about 100 yards from the interstate highway. This leads to constant and loud traffic noise. With some effort I was able to get the staff to switch our "suite" on the highway side to two rooms on the other side. This was tolerable but you could still hear the traffic, even through the bathroom ceiling exhaust vent! They never should have built the hotel at this location!

By on Jun 23, 2013

4

very nice and clean but alot of road noise

Families

The hotel was very clean and had a nice continental breakfast in the AM. Loved the pancake machine. The hotel is right on the highway and the road noise woke me up way too early. We got there very late and there was no where to park. They let us park under the pavillon which was nice. Other than the road noise it was a nice place to stay.

By on Jun 21, 2013

5

good restfull night!!!

BusinessTravelers

The bed was very comfortable, quiet, and peaceful. I loved the shampoo and conditioner!!!!

By on Feb 5, 2013

5

jr. thespian

Families

It was a easy drive to Hotel and we walked in to a great smelling and nice lobby. The front desk clerk was friendly and the warm cookies was a nice welcome!! The room was clean and comfortable. The hotel looked clean and smelled clean too!! The heated pool was wonderful! Breakfast was delicious and nice options especially the hot cinnamon rolls!! Would definitely stay there again!!

By on Oct 30, 2011

4

great hotel - too bad about the smell

BusinessTravelers

Great hotel - just too bad that the room we got smelled like dirty laundry. Usually I am very fond of HIE but this was a bit of a disappointment. Arriving late at night with a toddler we didn't have a chance to change rooms. The smell didin't dissipate during our one night stay. The most disappointing was that despite the satisfaction guaratee, the clerk offerred no concessions during check out. Otherwise the hotel is very nice - good breakfast, excellent check in experience, nice pool and fitness studio both open all night. Right off the freeway too, but fairly quiet.

By on Sep 12, 2011

5

great place to stay

BusinessTravelers

The hotel staff are very pleasant, friendly, and professional. I took advantage of the delicious hot breakfast every morning I stayed there. The hotel is also conveniently located to good restaurants and the Interstate. Would definitely recommend, and would certainly stay there again.

By on Oct 3, 2010

4

staff and conditions good except noise

Couples

When we complained about the noise from Interstate 5 the staff immediately put into motion changing our room. We arrived back after a day out and our things had been moved to the new room on the other side of the hotel (away from I5). Excellent service!

By on Jul 25, 2010