Room condition was poor. Stains on walls and lampshades. The "corner water view" was a joke - we think we might have seen a sliver of some water in the distance, looking past all of the city blocks.
The bar/ restaurant was ok but the fact that we were not aware the pool was closed due to maintenance and this was not listed anywhere. I could of booked a less expensive same quality place but because we were surprising kids for a weekend away with a pool we booked the double tree. The pool was closed, we were not offered cookies, the front clerk turned my son away for a cookie and told him he was not staying at the hotel even though she has just saw him with us. Checking in was great but the woman who checked us out had terrible customer service skills and was rude.
Wifi not working for over 24hrs. Friendly staff. Helpful. They all did the best they could. The areas around the hotels are questionable especially in the evenings or at night.
No mention of pool being under construction at check in or prior. During the heat wave in the area it would have been nice to use the pool. Also, parking issue one night due to car show participants filling up the parking lot.
Our family suite (2 queen beds and one key bed) was perfect for our family of 5. Staff was also very kind and helpful.
This hotel is run down. We had a suite and it looked as though it was thrown together with left over materials. Not what was expected at all.
Room accommodations were nice
My filter was "dog friendly" and this hotel popped up made reservations only to discover when i arrived that it was not dog friendly, had to scramble for another place after a12 hour road trip...
I love this place usually dont have any pronlems bit this time i booked a rpom and didnt get the ro i booked the room i did get wasnt accessible like i needed it to be i got hurtgetting out of the shower the shower chair they brought me in was not very supportive i just was unsatizfied and i was still chaege rhe se price even though it was completly different room
Room was amazing, we had a king suite. Night desk clerk was super friendly
Welcoming staff, ensured we could check in early. Clean rooms. Quiet.
Very clean good Customer Service really enjoyed my stay
Renos on our floor. No clean up in hallway and elevator. Windows dirty. Shower set up in room was difficult to use. No one at front desk was familiar with local area/restaurants.
DoubleTree by Hilton Hotel Olympia places you next to Percival Landing and within a 5-minute walk of Olympia Farmers Market. This 4-star hotel has 102 guestrooms and offers an indoor pool, a 24-hour gym, and a spa tub.
This hotel is home to a bistro and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM.
DoubleTree by Hilton Hotel Olympia's 102 rooms provide sofa beds, microwaves, and coffee makers. Guests can expect WiFi and 40-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Other amenities include free newspapers, free local calls, and laptop-compatible safes.
Guests staying at DoubleTree by Hilton Hotel Olympia enjoy an indoor pool, a 24-hour gym, and a spa tub. Self parking is available for USD 10.00 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Room condition was poor. Stains on walls and lampshades. The "corner water view" was a joke - we think we might have seen a sliver of some water in the distance, looking past all of the city blocks.
The bar/ restaurant was ok but the fact that we were not aware the pool was closed due to maintenance and this was not listed anywhere. I could of booked a less expensive same quality place but because we were surprising kids for a weekend away with a pool we booked the double tree. The pool was closed, we were not offered cookies, the front clerk turned my son away for a cookie and told him he was not staying at the hotel even though she has just saw him with us. Checking in was great but the woman who checked us out had terrible customer service skills and was rude.
Wifi not working for over 24hrs. Friendly staff. Helpful. They all did the best they could. The areas around the hotels are questionable especially in the evenings or at night.
No mention of pool being under construction at check in or prior. During the heat wave in the area it would have been nice to use the pool. Also, parking issue one night due to car show participants filling up the parking lot.
Our family suite (2 queen beds and one key bed) was perfect for our family of 5. Staff was also very kind and helpful.
This hotel is run down. We had a suite and it looked as though it was thrown together with left over materials. Not what was expected at all.
Room accommodations were nice
We appreciate your comments on your previous experience though we are saddened to know we did not meet your expectations. Your feedback is invaluable in order to make improvements for future stays. Cleanliness is extremely important to us and we have reviewed your stay with our team to better serve you. Please let us know how we can make it right and we hope to have another opportunity to accommodate you and yours.