There was dry blood on the wall the place had not been swept or mopped
other guest were very loud and inconsiderate towards neighbors. garbage throughout parking lot. Telephone in room did not work.
Nothing bad all of it the freezer was dirty no soap in bathroom beds are hard.
Smoky smell in room - floors in room had been mopped, but with what appeared to be dirty water, so remained somewhat "sticky". The common area were very dirty, and not cleaned at all, with garbage on floor etc.
I have never had a more disgusting room. Filthy chair bed cover bugs in the bathroom broken door and more. Avoid this place at all costs. Sleep in your car instead of staying here.
People were drinking and partying in the parking lot. Dirty room, dirty sheets, broken refrigerator, broken coffee pot, filthy microwave, holes in the walls that were fixed by stuffing Walmart bags in them, bed bugs, roaches, beggars knocking on doors, toilet seat broken fixed with electrical tape. DO NOT STAY HERE!!
Nice quiet place to stay. Would recommend this hotel
Staff was not pleasant at all. The room was not properly cleaned.
Extended Stay America Select Suites - Odessa places you within a mile (2 km) of Presidential Museum and Leadership Library and Ellen Noel Art Museum. This 96-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
Guests can expect free WiFi and LED TVs with cable channels. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Guests staying at Extended Stay America Select Suites - Odessa enjoy free WiFi in public areas, laundry facilities, and barbecue grills. You can put free parking to good use if you drive. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing. This smoke-free hotel also has a vending machine.
There was dry blood on the wall the place had not been swept or mopped
other guest were very loud and inconsiderate towards neighbors. garbage throughout parking lot. Telephone in room did not work.
Dear Guest, Thanks for your stay at our hotel. We are sorry that you had a very unpleasant stay at our hotel. We have seriously taken note of your comments about multiple issues, which made your stay undesirable. It is clear that we have let you down, and for that, we apologize. This is not an indication of how we normally do business, and I’m concerned with the quality of your experience. We have taken up the issue with our management team and also instructed to take the required action. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager
Nothing bad all of it the freezer was dirty no soap in bathroom beds are hard.
Dear Guest, Thanks for your comments about our hotel. I’m sorry that you had a bad impression. We’re always doing what we can to make the guest experience even better. We take pride in providing a great guest experience and look forward to serving you in the future. Sincerely, Hotel Manager.
Smoky smell in room - floors in room had been mopped, but with what appeared to be dirty water, so remained somewhat "sticky". The common area were very dirty, and not cleaned at all, with garbage on floor etc.
Dear Guest, Thanks for staying at our hotel. We welcome your review and comments. We are paying special attention towards improving the cleanliness of the rooms. We have checked the amenities as observed by you and are continuously improving our room features. We look forward to seeing you again. Sincerely, Hotel Manager
I have never had a more disgusting room. Filthy chair bed cover bugs in the bathroom broken door and more. Avoid this place at all costs. Sleep in your car instead of staying here.
Dear Guest, Thanks for your stay and comments. We clearly let you down,and for that we apologize.This is not an indication of how we normally do business, and I’m embarrassed by the quality of your experience.We have taken note of these comments and reported this issue to the concerned departments / teams and also instructed them to take required action. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager
People were drinking and partying in the parking lot. Dirty room, dirty sheets, broken refrigerator, broken coffee pot, filthy microwave, holes in the walls that were fixed by stuffing Walmart bags in them, bed bugs, roaches, beggars knocking on doors, toilet seat broken fixed with electrical tape. DO NOT STAY HERE!!
Dear Guest, Thank you for choosing us and for sharing your experience. It is regrettable that your stay did not turn out as expected. We are too embarrassed by the quality of the service, which had received. Please accept our sincerest apologies for such inconvenience caused that had to face. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Sincerely, Hotel Manager
Nice quiet place to stay. Would recommend this hotel
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback about almost everything about our hotel. I will share this review with my team and we’ll strive to make your next stay even better. Also, thanking you for giving 5 Star, and we hope your next visit will be even more pleasant than this one and it will be once again like coming home, feeling home....Sincerely, Hotel Manager
Staff was not pleasant at all. The room was not properly cleaned.
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team
Dear Guest, Thank you for being a guest at our hotel. I am sorry for the inconvenience and unpleasant experience during the stay. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Please visit us again soon. Sincerely, Hotel Manager