Needed extra towels because we had three people in our room, and front desk seemed super reluctant to give us any, but then Housekeeping gave us plenty extra. Bathroom in our room had limited ventilation and quickly began to smell mildewy and our towels wouldn't dry. Asked for new towels and was told we'd have to turn the ones to get new ones, which was fine by us because they were wet and smelling gross. Housekeeping came and only gave us new towels, leaving us with the wet and mildewy old towels. Told the front desk that we'd be gone for a day and to please make up the beds and replace all the old towels and they didn't. Asked again the following day and they still didn't. The hotel was nice and all as long as you just don't use towels I guess
Bugs in my room very gross
It smelled. Especially the bedding, the tub was nasty as well with a loose toilet seat
Disgusting, didn’t stay at property. Walked into room and left immediately.
Mold growing in room, smelled like a dirty sock
Customer Service was ok. Room was clean except for hairs found in tub, sink, WIFI was basically nonexistent. I even went to the "business center" and the computers were dusty and wouldn't connect to the non-secured internet. Not great for business travelers.
The staff was the only thing we liked. The place was dirty and in precarious condition.
Unclean, noise until 6am, very interruptive to my baby and I. Very sketchy guests and I felt very unsafe. I left after one night abd just felt very unsafe, I would prefer a refund for my last 2 nights. The property was not kept up at all. Very deceiving from reviews. I would not reconvene this property. Ever!
The carpet in this hotel was very dirty. The elevators were also dirty. Yet the place smelled of strong bleach! the bed also had a dip in the middle. I left without checking in. this was a waste
Stinky hotel. Smells like cigarettes in the hallways and the rings have a weird smell as well. The sheets smelled too. A hair was on my clean face cloth on the bathroom sink. The television was new but you couldn't get a signal to any channels.
Clean, affordable, staff was friendly, efficient and were masked
Beds weren’t that comfortable. Had an email that said pets stayed free but was still charged $10 each for 2 pets
The staff was friendly and the rooms were clean and comfortable but the room next door you could hear everything.
This was previously the Red Roof Inn where I stayed a few times. It has been updated/remodeled but I definitely wouldn't say upgraded. Unfortunately not many other options in the Ocoee area.
Hotel was very clean and the staff was friendly and courteous. The bed was comfortable and the water was hot. TV had a good amount of channels and everything worked properly. Don't know what else to ask for in a hotel. Sadly, they don't serve breakfast in the hotel, but there's a Denny's next to it and a McDonald's and Arby's within walking distance. Very happy with our stay and will book again if we return to Orlando.
Located within 2 miles (3 km) of Orlando Health - Health Central Hospital, OYO Townhouse Orlando West is within 3 miles (5 km) of Lake Butler. This 83-room hotel has an outdoor pool, free in-room WiFi, and free self parking.
Satisfy your hunger from the comfort of your room with room service.
Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include microwaves, coffee makers, and safes.
Guests of OYO Townhouse Orlando West enjoy features like an outdoor pool, free WiFi in public areas, and a computer station. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include laundry facilities, a vending machine, and an ATM.
Needed extra towels because we had three people in our room, and front desk seemed super reluctant to give us any, but then Housekeeping gave us plenty extra. Bathroom in our room had limited ventilation and quickly began to smell mildewy and our towels wouldn't dry. Asked for new towels and was told we'd have to turn the ones to get new ones, which was fine by us because they were wet and smelling gross. Housekeeping came and only gave us new towels, leaving us with the wet and mildewy old towels. Told the front desk that we'd be gone for a day and to please make up the beds and replace all the old towels and they didn't. Asked again the following day and they still didn't. The hotel was nice and all as long as you just don't use towels I guess
Bugs in my room very gross
It smelled. Especially the bedding, the tub was nasty as well with a loose toilet seat
Hi, Chris! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah
Disgusting, didn’t stay at property. Walked into room and left immediately.
Hi, Marty! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim
Mold growing in room, smelled like a dirty sock
Hi, Sean! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.
Customer Service was ok. Room was clean except for hairs found in tub, sink, WIFI was basically nonexistent. I even went to the "business center" and the computers were dusty and wouldn't connect to the non-secured internet. Not great for business travelers.
Hi, Robert! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon
The staff was the only thing we liked. The place was dirty and in precarious condition.
Hi, Maria! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia
Unclean, noise until 6am, very interruptive to my baby and I. Very sketchy guests and I felt very unsafe. I left after one night abd just felt very unsafe, I would prefer a refund for my last 2 nights. The property was not kept up at all. Very deceiving from reviews. I would not reconvene this property. Ever!
Apologies for the problems you had faced, Nadia! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.
Thank you for your appreciation, Michele! We hope to give you a consistent service every time. Regards, Noah