On January 8, 2020, I made a reservation at Motel 6 in Ocala. When I arrived to check in on January 21 I was told I could not stay because “management” put a red X by my name. Orbitz found another motel for me for that night. The next day I called Motel 6 customer service. A representative said he would look into my situation and call back. He never called. I called customer service again. Another representative told me he couldn’t help. I called Orbitz. Their representative said they called the facility and were told I had canceled my reservation. I didn’t. I visited the motel and talked to the assistant manager. She said something happened when I was there last May, like the room was dirty or there was a complaint. She never specified what I was accused of, only maybe I did this or that. I did nothing wrong during my stay last May. I told her I contacted Motel 6 HQ. She said they could see everything on Ocala’s system. I called Motel 6 HQ again. They denied knowing what happened and and said to settle to things with the manager. I talked to the assistant manager again. She said she would let me stay once if nothing bad happened. So if I return I’m supposed to trust that the people who lied about me already would not do it again.
If you stay at Motel 6 in Ocala be aware:
Your confirmed reservation means nothing
Your good name and reputation mean nothing
Filth dreamed up by a clerk stands no matter what the facts are
Motel 6 customer service will not help
By a verified traveler on Jan 27, 2020
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6