North Shore Vacation Packages

Expecting a modern, well-maintained hotel as depicted in their online photos. Unfortunately, it was clearly a motel, and this misleading information set unrealistic expectations for my stay. Despite being a non-smoking establishment, my room reeked of cigarette smoke and had a pervasive musty smell, making the stay very uncomfortable. The carpet was filthy, and the throw pillows were dirty and smelly, looking like they hadn’t been washed or replaced in years. The vent next to the bathroom sink was covered in a thick layer of dust, indicating a lack of proper cleaning and maintenance. The overall condition of the room was poor, with subpar cleanliness and unacceptable air quality due to the strong odors. There is no staff on-site, so you have to text them for assistance. When I texted about the awful smell, I received a response after 15 minutes: “I am so sorry to hear that. I am looking into the situation now and will get right back to you.” As we had been driving all day and were starving, I responded that we were heading out to eat and would deal with it when we returned. They never responded to that message. Upon returning from dinner, we struggled to fall asleep due to the thin walls. We could hear conversations from all neighboring rooms, including those above us, and any movement they made was very loud. Overall, was very disappointed with my stay and would not recommend this place to anyone looking for comfortable and clean accommodation.