It was a great place. Awesome view. Very comfortable and staff was great
Room was not cleaned before arrived bed was unmade and dirty still. Air did not work. Elevators did not work. Parking is one block away from the hotel and unsafe and unsupervised
Good location. Valet guy was excellent in parking my car close to the hotel.
Good location, clean. Have stayed here several times.
The hotel has to much dirty also the room was dirty too since the guests before us has trash on the rug, two old ice cream pots on the fridge, doesn’t has toals, bad smell like a must, the employes doesn’t correct care about us, terrible customer service, unpolite employees the most worse hotel in my life No more words for describe my insatisfaction about this terrible place.
Staff was really nice and the hotel is in an ideal location, however, it was not cleaned thoroughly and they had no linens. When I arrived I noticed cigarette butts in the corner of balcony (in a nonsmoking room nonetheless). I asked repeatedly for towels every day during my stay and never received them. Luckily I had brought extra towels just in case but wound up having to buy a blanket because there was nothing on the bed.
To be fair, I went towards the beginning of the reopening of Virginia due to COVID 19 It was nice. Great view. Very convenient to the boardwalk. The cleaning crew was the issue. There were fingernail clipping on the floor, which means the carpet was not vacuumed. There were no towels or wash clothes available until the day after I checked in. I booked two rooms. One with an ocean view and one without for less money. They were the same exact room next door to one another. All the rooms were ocean front (as stated in the name) but they charged more for oceanfront. Makes no sense. Parking is a block away.
Staff were nice but cleanliness was just ok. Service was a bit slow but I’m assuming it’s due to the shortage of staff due to the current situation of Covid-19.
Location was great! Staff was very helpful and pleasant to work with. I would recommend this hotel.
I love that the hotel was right on the beach. I didn’t like that the carpet is a little dated as the rooms are as well.
Overall, I liked the property. I will say the bar attached to the hotel is quite loud until about 2am on most nights.
The rooms have a wonderful view, but the overall cleanliness is questionable. The staff at the front desk were nice overall but some of the housekeeping staff are unprofessional. The rooms look somewhat updated but the shared areas are not. Some items/ areas in the room were not thoroughly cleaned but I only noticed it on the last day so I wasn't able to tell the front desk during my stay.
Extremely pleased. Very very clean, great location, nice pool, convenient restaurant attached. Would definitely stay here again.
It was Super convenient! There was only one time that we received stained towels but that’s all. Everything else was really good
There is a nice restaurant on the 1st floor. The bad thing is found a clump of hair on the bed at checkin and later found a tshirt and underwear behind the tv. Let staff know what we found. They said a manager would give us a call which never happened
The bathroom stunk of urine for our entire stay. The outdoor patio also smelled like pee. We didn’t need our room cleaned on our first day, but the remaining two days it was not cleaned. The rug was gross. Parking is a block and a half away, although they do have a valet. I will not stay here again.
The rooms were a nice size, had a refrigerator, microwave and safe. The toiletries were a nice touch. The view was spectacular! There is nothing like watching the sunrise at Virginia Beach! The only thing this hotel was missing was a work out room!
Our room was not ready at check in and we got there after 4. The hotel was nice and modern looking. Our room was nice. Bathroom was very up to date. Room was pleasant and was modernized. Could use a bigger pool. We had to ask for towels 2 different days and our room did not get cleaned. Staff was nice and friendly.
Good waterfront location. Near some good places to eat too.
Located in Northeast Virginia Beach, Surfbreak Oceanfront Hotel, Ascend Hotel Collection is adjacent to Virginia Beach Boardwalk with other popular attractions like Virginia Beach Convention Center within a couple of miles (3 km). This 3-star hotel has 110 rooms and welcomes guests with a restaurant, free in-room WiFi, and free valet parking.
This hotel is home to a restaurant and a bar/lounge.
The 110 rooms have an array of amenities, including balconies, microwaves, and refrigerators. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
Surfbreak Oceanfront Hotel, Ascend Hotel Collection features free WiFi in public areas, a meeting room, and a 24-hour business center. There's free valet parking if you drive. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.
It was a great place. Awesome view. Very comfortable and staff was great
Room was not cleaned before arrived bed was unmade and dirty still. Air did not work. Elevators did not work. Parking is one block away from the hotel and unsafe and unsupervised
We appreciate you taking the time to leave feedback. All feedback, whether positive or negative, helps us get closer to obtaining our goal of giving our guests the best possible experience. We are displeased to hear about your issues, and sincerely apologize. We will be addressing your concerns.
Good location. Valet guy was excellent in parking my car close to the hotel.
Thank you....Hope we see you again soon!
Good location, clean. Have stayed here several times.
Thank you...Hope we see you again soon!
The hotel has to much dirty also the room was dirty too since the guests before us has trash on the rug, two old ice cream pots on the fridge, doesn’t has toals, bad smell like a must, the employes doesn’t correct care about us, terrible customer service, unpolite employees the most worse hotel in my life No more words for describe my insatisfaction about this terrible place.
I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve.
Staff was really nice and the hotel is in an ideal location, however, it was not cleaned thoroughly and they had no linens. When I arrived I noticed cigarette butts in the corner of balcony (in a nonsmoking room nonetheless). I asked repeatedly for towels every day during my stay and never received them. Luckily I had brought extra towels just in case but wound up having to buy a blanket because there was nothing on the bed.
I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve.
To be fair, I went towards the beginning of the reopening of Virginia due to COVID 19 It was nice. Great view. Very convenient to the boardwalk. The cleaning crew was the issue. There were fingernail clipping on the floor, which means the carpet was not vacuumed. There were no towels or wash clothes available until the day after I checked in. I booked two rooms. One with an ocean view and one without for less money. They were the same exact room next door to one another. All the rooms were ocean front (as stated in the name) but they charged more for oceanfront. Makes no sense. Parking is a block away.
I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve.
Staff were nice but cleanliness was just ok. Service was a bit slow but I’m assuming it’s due to the shortage of staff due to the current situation of Covid-19.
I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve.
Thank you for taking the survey. We hope we see you again soon.
Location was great! Staff was very helpful and pleasant to work with. I would recommend this hotel.
Thank you for staying with us at Surfbreak Oceanfront Hotel. We hope to see you again soon!
Thank you, hope to see you next year.