The lobby is deceiving. When I walked in the hotel looked very nice and clean. When I entered the room there was a strong damp smell almost like mildew. The furniture is all scratched up and dated. Then the television started pixelating if that is a word lol. The front desk staff was amazing and very apologetic and moved us to a different room.Eventhough the furniture was still dated it smelled better. Which is surprising because as we left we noticed what appeared to be mildew all over the vent.
Surprised to find that nothing was any more impressive than any other less expensive motel chain used in recent years, including Choice Hotels. Maintenance seems lacking for items such as door knobs and control of water flowing from handicapped shower into bathroom area.
Friendly service and very hospitable place. Can't wait to try the breakfast.
The room was terrible. The door to the bathroom was broken. The frig didn't work. There was a hole in the shower. the people in the next room were partying all night long. We travel a lot and this was tje worse experience every.
Check in- ok. Friendly staff. Lobby wonderfully decorated for Xmas. But bath needs grouting... Air was too dry. And didn’t get our points because we booked they 3rd party- didn’t know.
Nice hotel, convenient to shopping and highways to get around the city
New road construction makes the hotel impossible to get to from the main road. Terrible road design! **Double check all of your receipts from the restaurant. I found two errors***
The hotel location was great and the staff was truly outstanding. The room was very clean and comfortable. I will definitely stay there again, however not on a holiday. The room prices were double plus for the holiday from when I have stayed here before, however compared to other local hotels which did the same, this was definitely the greater value
Hotel looked very modern and nice, staffs were friendly. No free breakfast which kind of sucked. Gym and pool was okay. The jacuzzi wasn't working. Overall nice stay.
Great weekend getaway. Hotel was conveniently located near shopping and many restaurants.
We both grew up in Norfolk and now live in Charlottesville, so when we had to find a place to stay for my brothers wedding the Hilton/Double Tree is where we decided to go. We have stayed there when it was just the Hilton and enjoyed our stay then, too. We left a pillow and called about it when we got home, they found the pillow and my brother picked it up. That was the best!!! Thank you
We stayed one night. Room was comfortable, never checked any amenities - everything looked clean except the bathroom mirror.
Convenient and easy access to airport and freeway. Staff aimed to please, but encountered a couple oversights. Better communication would have solved problems . Reservation worked out well. Shuttle to airport from 5:00 a.m. To midnight was much appreciated. Connected to decent restaurant operated by Max and Ermas from Columbus Ohio. So we felt right at home. Many people agree as this place was packed on a Thursday night. I would definitely stay here again; especially with a 7:00 a. m. Flight.
We had a good experience.close to virginia beach and to the naval base.
Family was in town for graduation and this was perfect :)
Norfolk Premium Outlets is within a mile (2 km) of Doubletree by Hilton Hotel Norfolk Airport, and other popular attractions like Norfolk Botanical Garden are within a few miles (5 km). This 3.5-star hotel welcomes guests with 250 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6 AM to 11 AM.
Doubletree by Hilton Hotel Norfolk Airport's 250 rooms are air-conditioned and provide MP3 docks, refrigerators, and coffee makers. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include free newspapers, video-game consoles, and fans.
Guests of Doubletree by Hilton Hotel Norfolk Airport have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle during limited hours. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a conference center, a 24-hour business center, and free newspapers.
The lobby is deceiving. When I walked in the hotel looked very nice and clean. When I entered the room there was a strong damp smell almost like mildew. The furniture is all scratched up and dated. Then the television started pixelating if that is a word lol. The front desk staff was amazing and very apologetic and moved us to a different room.Eventhough the furniture was still dated it smelled better. Which is surprising because as we left we noticed what appeared to be mildew all over the vent.
Surprised to find that nothing was any more impressive than any other less expensive motel chain used in recent years, including Choice Hotels. Maintenance seems lacking for items such as door knobs and control of water flowing from handicapped shower into bathroom area.
Thank you for being our guest and for sharing your feedback regarding your recent stay. We will be discussing your comments in our weekly staff meeting along with ideas on how we can make improvements to our product and services. As we continually work to improve our guest experience I hope you will afford us another opportunity to be service and restore your faith in our hotel. Warmest Regards, E. Dellinger
We are delighted you had an outstanding stay. We hope you will visit with us again soon. With hospitality, E. Dellinger
I apologize that your stay was less than satisfactory. Unfortunately, I am unable to research any issues as there is no name attached to this review. I hope you advised our staff prior to checkout of any issues you may have experienced. As we continually work to improve our guest experience we hope you will afford us another opportunity to be of service and restore your faith in our hotel. Warmest Regards, E. Dellinger
Friendly service and very hospitable place. Can't wait to try the breakfast.
AWESOME!! Glad you had an enjoyable stay, found our staff friendly and hospitable. We hope next time you will be able to try our great breakfast. Warmest Regards, E. Dellinger
Thank you for being our guest we are happy you enjoyed your stay. We hope to be of service again soon. Warmest Regards, E. Dellinger
The room was terrible. The door to the bathroom was broken. The frig didn't work. There was a hole in the shower. the people in the next room were partying all night long. We travel a lot and this was tje worse experience every.
Thank you for being our guest and for taking time to share your experience. Unfortunately we are unable to research the issues you mentioned as your review is anonymous? We hope you reported the issues during your stay as our goal is to provide each guest an outstanding experience. We hope you will afford us another opportunity to be of service in the future and provide the service you deserve and expect. Warmest Regards, E. Dellinger
Check in- ok. Friendly staff. Lobby wonderfully decorated for Xmas. But bath needs grouting... Air was too dry. And didn’t get our points because we booked they 3rd party- didn’t know.
We appreciate your business and for taking a few minutes to tell us about your stay. We thank you for your comments regarding our team and enjoying the lobby all dressed up for the holidays. Your comment regarding the bathroom grout has been shared with our Chief Engineer to assess and make the necessary repairs. Unfortunately reservations booked through third party sites is not a qualifying stay and therefore you do not earn stay credit or points, not receive honors benefits. Should you need additional information regarding qualifying stays they are available under the terms and conditions area on the honors website. We appreciate your feedback and we hope to be of service the next time you visit the area. Warmest Regards, E. Dellinger
We are delighted you had a five star experience and we hope you will return again soon. Warmest Regards, E. Dellinger
WOW!!! Five star experience. We are delighted you had a great stay. Hope to see you again soon.