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Holiday Inn Express & Suites Norfolk by IHG

2.5 star property
Hotel in Norfolk with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites Norfolk by IHG

Free buffet breakfast
In-room safe, desk, iron/ironing board, free WiFi
Exterior
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Gym
  • Housekeeping
  • Laundry

Explore the area

View in a map
920 S 20th St, Norfolk, NE, 68701
  • Place, Sunset Plaza Mall
    ‪10 min walk‬
  • Place, Norfolk Arts Center
    ‪3 min drive‬
  • Place, AquaVenture
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Twin Bed

Room (Specialty)

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds (Bath Shower Combination)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Bath Shower Combination)

10.0 out of 10
Exceptional
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Extra Floor Space)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed (Extra Floor Space)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom (Living Area)

10.0 out of 10
Exceptional
(7 reviews)
  • Sleeps 6
  • 2 King Beds

About the neighborhood

Norfolk

Holiday Inn Express & Suites Norfolk by IHG places you within a short walk of Sunset Plaza Mall and within a mile (2 km) of Bank Memorial Park. This 86-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Sunset Plaza Mall - 10 min walk - 0.5 miles
  • Skyview Park - 2 min drive - 1.1 miles
  • Norfolk Arts Center - 3 min drive - 1.8 miles
  • AquaVenture - 4 min drive - 2.9 miles
  • Fair Play Public Golf Course - 10 min drive - 7.2 miles

Getting around

  • Eppley Field Airport (OMA) - 137 min drive

Restaurants

  • ‪Love's Travel Stop - ‬3 min drive
  • ‪Casey's - ‬15 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Big Red Keno - ‬9 min walk
  • ‪Raising Cane's Chicken Fingers - ‬17 min walk

About this property

Holiday Inn Express & Suites Norfolk by IHG

Hotel in Norfolk with free breakfast and a fitness center
At Holiday Inn Express & Suites Norfolk by IHG, guests enjoy an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a hot tub, meeting rooms, and conference space.
40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Similar properties

Mini-golf
Norfolk Lodge & Suites, an Ascend Collection Hotel
  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
9.4 out of 10, Exceptional, 639 reviews
$149 nightly
The price is $167
Dec 7 - Dec 8
Total with taxes and fees
Norfolk Lodge & Suites, an Ascend Collection Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Library

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (25 inches high)

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 5 AM to 11 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Norfolk
Holiday Inn Express Norfolk
Norfolk Holiday Inn Express
Holiday Inn Express Norfolk Hotel

Frequently asked questions

Are free cancellation options available at Holiday Inn Express & Suites Norfolk by IHG?

Holiday Inn Express & Suites Norfolk by IHG offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Express & Suites Norfolk by IHG?

As of Nov 7, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Norfolk by IHG on Nov 16, 2025 start from $159.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Holiday Inn Express & Suites Norfolk by IHG?

This hotel is located in Norfolk, a short 11-minute walk from Sunset Plaza Mall and also 18 minutes on foot from Bank Memorial Park. You'll also find Skyview Park and Norfolk Arts Center within a short drive.

Will I be able to park at Holiday Inn Express & Suites Norfolk by IHG?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Holiday Inn Express & Suites Norfolk by IHG feature a casino?

No, Holiday Inn Express & Suites Norfolk by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express & Suites Norfolk by IHG?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 5 AM and 11 PM.

What will couples enjoy most about a stay at Holiday Inn Express & Suites Norfolk by IHG?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead as well as an indoor pool and free breakfast.

Does Holiday Inn Express & Suites Norfolk by IHG have a hot tub?

Yes, this hotel has a spa tub.

Does Holiday Inn Express & Suites Norfolk by IHG have a restaurant with a breakfast menu?

Holiday Inn Express & Suites Norfolk by IHG offers free buffet breakfast though there is no restaurant.

Will Holiday Inn Express & Suites Norfolk by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Express & Suites Norfolk by IHG.

Are there connecting rooms at Holiday Inn Express & Suites Norfolk by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Are there rooms with balconies at Holiday Inn Express & Suites Norfolk by IHG?

No, at Holiday Inn Express & Suites Norfolk by IHG, there aren't any guestrooms that list a balcony.

Reviews

Holiday Inn Express & Suites Norfolk by IHG Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 303 out of 392 reviews
Rating 8 - Good. 64 out of 392 reviews
Rating 6 - Okay. 12 out of 392 reviews
Rating 4 - Poor. 10 out of 392 reviews
Rating 2 - Terrible. 3 out of 392 reviews

Reviews

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Every staff member greets you with a smile and a kind words. Open for conversation if you wish or respectfully allow silence. Very clean and quiet. Would recommend to anyone.
Stayed 2 nights in Aug 2025

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and updated. We were close to food and entertainment.
Stayed 1 night in Jul 2025

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Very nice pool and hot tub. The staff at the front desk was simply wonderful
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Debbie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in service
Stayed 1 night in Jul 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived late after leaving an awful hotel .. It was a lifesaver clean safe friendly .
Stayed 1 night in Jul 2025

10/10 Excellent

Joel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel. Great friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Robb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property was very clean. Staff were friendly and accommodating. Room was quiet, comfortable, and clean. The mattresses were comfortable. The breakfast was very good.
Stayed 1 night in Jun 2025

10/10 Excellent

Marcy

Stayed 2 nights in Jun 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Theresa

Liked: Cleanliness, amenities, property conditions & facilities
All was good
Stayed 1 night in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Litsa

Stayed 1 night in Jun 2025

10/10 Excellent

Keisuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2025

10/10 Excellent

Baylee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Stayed 1 night in May 2025

10/10 Excellent

Deb

Stayed 1 night in May 2025

10/10 Excellent

carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay and would plan to stay here again when traveling to Norfolk again.
Stayed 2 nights in May 2025

10/10 Excellent

Golda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very good and nice and excellent service
Stayed 1 night in May 2025

10/10 Excellent

Sherri, miller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean staff friendly and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Tara

Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay no complaints would definitely stay again
Stayed 1 night in Mar 2025

10/10 Excellent

darrel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Johanna

Stayed 1 night in Jan 2025

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