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Recent guest reviews

Great place to stay near St. Catherines.

Price and bang for the buck!

Nice hotel. Elegant inside, enjoyed having the one bedroom suite option. Food at the restaurant was average quality and could be better to match hotels overall elegant standards.

No coffee after 9am. Need to purchase coffee. It's not even espresso.

First of all front desk service was not good, not enough

The decor is a bit dated. But the suites are large with a nice floor plan. Beds were not the most comfortable- felt like I was sleeping on a jiggly block of jello. Not the typical buffet breakfast; they give you a ticket and you eat in the restaurant and just choose one entree from the menu. Staff was very polite. Overall, nice hotel and good price.

Service for breakfast was slow, however he servers customer service make the difference Notice the room service trays were in the hall when I arrived and still there in the morning

I am the parent of a Brock University student and have stayed here several times over the past 3 years because of its convenient proximity to the university. I recently made a reservation for Jan 6th, 2018 but was unable to get to St Catharines because the NY I90 interstate was closed due to severe winter weather conditions. I called immediately once I knew I wouldn't be able to get to the hotel, told them the reason I could not keep my reservation, and was told that they would not refund my reservation or give me a credit to stay with them at a later date. Too bad. My son graduates in June and we have many friends and family who will be coming to his graduation. We will not stay here. While my reservation when booked was nonrefundable, it was within the manager's purview to give a refund or credit, especially considering the impossibility of my getting there.

The hotel is good , and clean. We could rest comfortably, parking is included For the price should include breakfast. I didn't like the extra fees that I had to pay after reservation made with orbitz. Swimming pool small. Some guests didn't shower before entering the pool

The property is very nice The staff were useless. Had someone try to enter my room with a key that worked. Called front desk they said there had been a mixup but they would call me back. 1hr later I called them because they had not gotten back to me They informed me everything was correct now. They asked if there was anything else they could do. I told them I needed new key cards because mine no longer worked. He said he would bring them up. Another hour later I had to call them again because they had not brought the key cards yet. A different person answered and when I explained the problem he said he would bring the new keys which he did in five minutes. The problem I had was fortunately I was in the room when the other people showed up with a key that opened my door. Otherwise they would have had free access to our room. The only explanation I received from the front desk was there has been a mixup. I had to call back twice to have the proper service from the front desk. At the very least they should have called me back to apologize for the mixup. I thought the whole situation was handled very unprofessional. I hope in future if I stay at a four points hotel that the service is of much higher quality. I was in room 4107 on October 13,2022.

3530 Schmon Parkway Thorold ON

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a 5-minute walk of Brock University, Four Points by Sheraton St. Catharines Niagara Suites is within a few miles (5 km) of The Pen Centre. This 129-room, 3-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.


Rooms

42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.


Property features

At Four Points by Sheraton St. Catharines Niagara Suites, guests enjoy features like an indoor pool, a 24-hour gym, and a sauna. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Penthouse, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Executive Suite, 1 Bedroom, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Four Points by Sheraton St. Catharines Niagara Suites

Everyone (6) Family (4)
5
Family

Great place to stay near St. Catherines.

By , from Cumming on Dec 20, 2022

5
Everyone

Price and bang for the buck!

By , from Cumming on Sep 17, 2022

5
Family

Nice hotel. Elegant inside, enjoyed having the one bedroom suite option. Food at the restaurant was average quality and could be better to match hotels overall elegant standards.

By on Apr 25, 2022

3
Family with small children

No coffee after 9am. Need to purchase coffee. It's not even espresso.

By on Jul 6, 2019

2
Friends Family

First of all front desk service was not good, not enough

By on Jul 4, 2019

4
Everyone

The decor is a bit dated. But the suites are large with a nice floor plan. Beds were not the most comfortable- felt like I was sleeping on a jiggly block of jello. Not the typical buffet breakfast; they give you a ticket and you eat in the restaurant and just choose one entree from the menu. Staff was very polite. Overall, nice hotel and good price.

By , from Atlanta on Jul 20, 2018

4

nice hotel but could use some renovations,

Everyone

Service for breakfast was slow, however he servers customer service make the difference Notice the room service trays were in the hall when I arrived and still there in the morning

By on Jun 21, 2018

1

don't make a reservation here!

Everyone

I am the parent of a Brock University student and have stayed here several times over the past 3 years because of its convenient proximity to the university. I recently made a reservation for Jan 6th, 2018 but was unable to get to St Catharines because the NY I90 interstate was closed due to severe winter weather conditions. I called immediately once I knew I wouldn't be able to get to the hotel, told them the reason I could not keep my reservation, and was told that they would not refund my reservation or give me a credit to stay with them at a later date. Too bad. My son graduates in June and we have many friends and family who will be coming to his graduation. We will not stay here. While my reservation when booked was nonrefundable, it was within the manager's purview to give a refund or credit, especially considering the impossibility of my getting there.

By , from Massachusetts on Jan 8, 2018

Review comment responded on Jan 22, 2018

Dear Guest, Thank you for bringing the above to our attention. I am so sorry to hear that you were unable to stay at our hotel. I will need more information from you regarding your reservation to further investigate why we were not able to accommodate your request.

4

good hotel not near the falls

Everyone

The hotel is good , and clean. We could rest comfortably, parking is included For the price should include breakfast. I didn't like the extra fees that I had to pay after reservation made with orbitz. Swimming pool small. Some guests didn't shower before entering the pool

By on Jul 5, 2017

1
Family

The property is very nice The staff were useless. Had someone try to enter my room with a key that worked. Called front desk they said there had been a mixup but they would call me back. 1hr later I called them because they had not gotten back to me They informed me everything was correct now. They asked if there was anything else they could do. I told them I needed new key cards because mine no longer worked. He said he would bring them up. Another hour later I had to call them again because they had not brought the key cards yet. A different person answered and when I explained the problem he said he would bring the new keys which he did in five minutes. The problem I had was fortunately I was in the room when the other people showed up with a key that opened my door. Otherwise they would have had free access to our room. The only explanation I received from the front desk was there has been a mixup. I had to call back twice to have the proper service from the front desk. At the very least they should have called me back to apologize for the mixup. I thought the whole situation was handled very unprofessional. I hope in future if I stay at a four points hotel that the service is of much higher quality. I was in room 4107 on October 13,2022.

By on Oct 15, 2022

Four Points by Sheraton St. Catharines Niagara Suites

3530 Schmon Parkway, Thorold, ON L2V4Y6
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