No coffee after 9am. Need to purchase coffee. It's not even espresso.
First of all front desk service was not good, not enough
The decor is a bit dated. But the suites are large with a nice floor plan. Beds were not the most comfortable- felt like I was sleeping on a jiggly block of jello. Not the typical buffet breakfast; they give you a ticket and you eat in the restaurant and just choose one entree from the menu. Staff was very polite. Overall, nice hotel and good price.
Service for breakfast was slow, however he servers customer service make the difference Notice the room service trays were in the hall when I arrived and still there in the morning
I am the parent of a Brock University student and have stayed here several times over the past 3 years because of its convenient proximity to the university. I recently made a reservation for Jan 6th, 2018 but was unable to get to St Catharines because the NY I90 interstate was closed due to severe winter weather conditions. I called immediately once I knew I wouldn't be able to get to the hotel, told them the reason I could not keep my reservation, and was told that they would not refund my reservation or give me a credit to stay with them at a later date. Too bad. My son graduates in June and we have many friends and family who will be coming to his graduation. We will not stay here. While my reservation when booked was nonrefundable, it was within the manager's purview to give a refund or credit, especially considering the impossibility of my getting there.
The hotel is good , and clean. We could rest comfortably, parking is included For the price should include breakfast. I didn't like the extra fees that I had to pay after reservation made with orbitz. Swimming pool small. Some guests didn't shower before entering the pool
The staff was amazing, the hotel is close to a lot of things including Niagara Falls and they just make you feel at home. We also traveled with our dog and they welcomed her in with bones at check in.
Located within a leisurely stroll of Brock University, Four Points by Sheraton St. Catharines Niagara Suites is within a few miles (5 km) of The Pen Centre. This 129-room, 3-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.
All 129 soundproofed accommodations feature sitting areas. 42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities. Housekeeping is available on request.
At Four Points by Sheraton St. Catharines Niagara Suites, guests enjoy features like an indoor pool, a 24-hour gym, and a sauna. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
No coffee after 9am. Need to purchase coffee. It's not even espresso.
First of all front desk service was not good, not enough
The decor is a bit dated. But the suites are large with a nice floor plan. Beds were not the most comfortable- felt like I was sleeping on a jiggly block of jello. Not the typical buffet breakfast; they give you a ticket and you eat in the restaurant and just choose one entree from the menu. Staff was very polite. Overall, nice hotel and good price.
Service for breakfast was slow, however he servers customer service make the difference Notice the room service trays were in the hall when I arrived and still there in the morning
I am the parent of a Brock University student and have stayed here several times over the past 3 years because of its convenient proximity to the university. I recently made a reservation for Jan 6th, 2018 but was unable to get to St Catharines because the NY I90 interstate was closed due to severe winter weather conditions. I called immediately once I knew I wouldn't be able to get to the hotel, told them the reason I could not keep my reservation, and was told that they would not refund my reservation or give me a credit to stay with them at a later date. Too bad. My son graduates in June and we have many friends and family who will be coming to his graduation. We will not stay here. While my reservation when booked was nonrefundable, it was within the manager's purview to give a refund or credit, especially considering the impossibility of my getting there.
The hotel is good , and clean. We could rest comfortably, parking is included For the price should include breakfast. I didn't like the extra fees that I had to pay after reservation made with orbitz. Swimming pool small. Some guests didn't shower before entering the pool
The staff was amazing, the hotel is close to a lot of things including Niagara Falls and they just make you feel at home. We also traveled with our dog and they welcomed her in with bones at check in.
Dear Guest, Thank you for bringing the above to our attention. I am so sorry to hear that you were unable to stay at our hotel. I will need more information from you regarding your reservation to further investigate why we were not able to accommodate your request.