1. Location
The hotel is located near the airport, away from the city center. While it offers a quiet atmosphere, the downside is that traveling to the main city area is quite time-consuming and inconvenient.
2. Room Condition
The overall room condition was acceptable, but there was a recurring issue with ants. Ants kept crawling in through the gap under the door, forcing me to clean the floor myself several times.
3. Major Issues with Service and Maintenance
I experienced significant trouble with the room door lock from the very first day. Despite reporting it, the issue wasn't resolved until the next morning after multiple follow-ups. Frustratingly, the exact same problem occurred again on the 5th day.
Furthermore, during my late checkout, the reception was completely unreachable by phone starting from 3 PM. I couldn't even call a buggy, so I had to wait with my luggage for 40 minutes until a staff member finally passed by. The lack of communication was unacceptable.
4. Breakfast and Facilities (The Level Benefits)
I had "The Level" benefits, which allowed dining at various locations, but the food quality was disappointing except for dinner.
Because I checked in late (around 11:50 PM), the staff did not provide any detailed explanation of the facilities or a map. Unlike many other guests, I wasn't assigned a dedicated staff member for KakaoTalk support, so I had to find all the information on my own.
Lastly, the swimming pool water was freezing, making it unsuitable for