Vinpearl has been an excellent holiday experience. The villas are spacious, comfortable and clean and surrounded by beautiful nature. Facilities include a private kitchen and personal backyard pool. There is also a beach onsite with pool towel hire and life guard, a games room, drinks by the pool and daily activities. The mountains make it a sight to see! You can even pick fruit from their trees if you like, delicious mangos and coconuts that make it feel like a dream.
However, it is not any of these things that made our stay exceptional. We are well versed travelers and staying at Vinpearl the hospitality shown by all staff has been the best part of our stay. It was incomparable to other global hotel experiences. We would like to give our thanks and special mentions to: Huyen who was absolutely amazing and so kind and welcoming for any questions and concerns we had. She along with Thao Ly, Trinh, Chinh Vu and Duy Khoa who have made our stay memorable with their kindness, helpfulness and warm smiles. Vietnam is truly a beautiful country filled with good people. We also are travelling with two ladies who need disability access, we saw and appreciated how hard everyone worked and how meticulous they were in aiding us with disability access, even when busy; everyone is so helpful and considerate. Everything is well organized at Vinpearl including the tuk tuk rides, that take you anywhere on site.
In particular we met the lovely Huyen from day one who has been so helpful to us. She even took time off to take us on tour of Nha Trang and took us to wheel chair friendly sites and organized packed lunches for us to take with us on our day-trip. Huyen has really made us fall in love with Vietnam and its culture. We have made a great lifetime friend and honestly she should be recognized for her efforts, good character and generous nature. We respect her so much for all she has done and hope to see her again next time we visit Vinpearl. :)
The food in Vinpearl was so amazing, regards to the chefs! We also maintain a halal diet and although there was no halal meat available, the staff and managers did their best to accommodate for us. The staff at the buffet on sight have been so kind to include for us seafood and vegetarian options. The general managers including Duy khoa and the other amazing staff even made a special order of Vietnamese cuisine that we could try. It was so delicious! Duy Khoa has been most attentive to our family by bringing us special meals and helping us whenever possible. For some of us it was our first visit to Vietnam so we really enjoyed trying Vietnamese cuisine and floral Vietnamese coffee and fruit. Vietnam is truly an underrated global destination, We hope one day we can come back and bring the rest of the family along!
Now I will also make note of this on the Vinpearl land which is a separate location page but will post this here too:
In saying that the one interesting aspect about the resort and Vinpearl land is that wheelchair access is very difficult which is a shame because it's such a beautiful destination, that should be enjoyed by all. Even the villas and Spa are accessed by stairs with no ramp. The reception however does have a suitable ramp, we just hope there are additional options for accessibility. I hope in the future Vinpearl Resorts and Land can consider more ways to provide wheelchair access for guests who require it. Although the food was top –quality it will also be great for both Vinpearl and guests to include various dietary requirements such as Halal.
This will be of great benefit for everyone as more international guests come from all over the world. While there were vegetarian and seafood options, there is a risk of contamination by other products that are not vegetarian. Perhaps the buffet may consider having a vegetarian only section? (well away from the meats so that people with dietary restrictions can eat more comfortably).
Finally we must thank each and every staff for everything and we truly appreciate being welcomed so kindly and we hope to be back soon!
Cảm ơn !
:)
