Malmaison Newcastle

Hotel with a full-service spa, steps from Quayside

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Where to?

Dates

October 2025

November 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Explore the area

104 Quayside, Newcastle-upon-Tyne, England, NE1 3DX

Place, Quayside
‪2 min walk‬
Place, The Glasshouse
‪4 min walk‬
Place, St. James' Park
‪18 min walk‬
Airport, Newcastle (NCL-Newcastle Intl.)
‪10 min drive‬

Room options

Standard Double Room

Wonderful

194 sq ft
Sleeps 2
1 Double Bed

Standard Twin Room

Wonderful

194 sq ft
Sleeps 2
2 Twin Beds

Bridge View Room

Exceptional

194 sq ft
River view
Sleeps 2
1 Double Bed

Bridge View Twin

194 sq ft
River view
Sleeps 2
2 Twin Beds

Club Deluxe

Exceptional

258 sq ft
Sleeps 3
1 King Bed

Standard Double Double

Exceptional

258 sq ft
Sleeps 3
2 Twin Beds

Club Deluxe Bridge View

Wonderful

267 sq ft
River view
Sleeps 3
1 King Bed

Junior Suite

Wonderful

280 sq ft
Sleeps 3
1 King Bed OR 1 Queen Bed

Suite

Very good

323 sq ft
Sleeps 3
1 King Bed

Signature Suite

44 sq ft
1 bedroom
Sleeps 3
1 King Bed

About the neighborhood

Newcastle-upon-Tyne

Located in Quayside, Malmaison Newcastle is adjacent to Quayside and within a mile (2 km) of other popular sights like St. James' Park. This 122-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

Quayside - 2 min walk - 0.1 miles
The Glasshouse - 4 min walk - 0.3 miles
Northumbria University - 6 min walk - 0.4 miles
St. James' Park - 18 min walk - 1.0 mile
University of Newcastle-upon-Tyne - 18 min walk - 1.0 mile

Getting around

Manors Station - 9 min walk
Manors Station - 10 min walk
Newcastle Intl. Airport (NCL) - 17 min drive

Restaurants

‪Greggs - ‬4 min walk
‪Pitcher & Piano Newcastle - ‬2 min walk
‪The Glasshouse - ‬6 min walk
‪Gusto Italian - ‬2 min walk
‪Dood - ‬4 min walk

About this property

Malmaison Newcastle

Hotel with a full-service spa, steps from Quayside

Guests staying at Malmaison Newcastle enjoy access to a full-service spa, a gym, and free WiFi in public areas. Self parking is available for GBP 10 per night. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include conference space, laundry facilities, and wedding services.

Guests can expect plasma TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.

Recreational amenities at the hotel include a fitness center.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transportation

Height restrictions apply for onsite parking
Onsite parking available only on request
Self parking on site (GBP 10 per night)

Food and drink

Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
A bar/lounge
A restaurant

Restaurants on site

Chez Mal Brasserie
Mal Bar

Things to do

Full-service spa
Gym

Family friendly

Laundry facilities

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Business services

1,259 square feet of conference space

Full-service spa

Aromatherapy
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Spa open select days
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk

1 building
9 floors
Banquet hall
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle

Air conditioning (climate-controlled)
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests driving to the property should contact this property in advance (e.g., directions)

For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday and Tuesday:

Full-service spa

Access methods

Staffed front desk

Pets

This property welcomes pets for GBP 25 per pet, per night
Dogs only
1 total pets
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

One child 12 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 30.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
Self parking fee: GBP 10 per night
Pet fee: GBP 25 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM—-midnight
Check-out: 11:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Guests must contact this property in advance to reserve onsite parking.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a smoke detector.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
Parking has height restrictions.

Property is also known as

Malmaison Hotel

Malmaison Hotel Newcastle

Malmaison Newcastle

Newcastle Malmaison

Malmaison Newcastle Hotel Newcastle-upon-Tyne

Malmaison Newcastle Hotel

Malmaison Newcastle Newcastle-upon-Tyne

Malmaison Newcastle Hotel

Malmaison Newcastle Newcastle-upon-Tyne

Malmaison Newcastle Hotel Newcastle-upon-Tyne

Frequently asked questions

Is free cancellation available at Malmaison Newcastle?

Malmaison Newcastle offers free cancellation on select room rates. For additional details, review the cancellation policy on our site.

What's there to see near Malmaison Newcastle?

This hotel is situated in Quayside, just steps from Quayside and Gateshead Millennium Bridge, and within a short walk of The Glasshouse. You'll also find Castle Keep and Tyne Bridge less than a mile away.

Is parking available on site at Malmaison Newcastle?

Yes, parking is offered for GBP 10 per night.

Is there a spa available at Malmaison Newcastle?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, and aromatherapy. The spa is closed on Mondays and Tuesdays.

Does Malmaison Newcastle include a casino?

No, Malmaison Newcastle doesn't have a casino.

Will I find an indoor pool at Malmaison Newcastle?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Malmaison Newcastle?

This boutique hotel offers plenty of amenities for couples including a bar, a restaurant, and a full-service spa.

Does Malmaison Newcastle have a hot tub?

No, this hotel doesn't have a spa tub.

Does Malmaison Newcastle feature a restaurant that includes a breakfast menu?

Yes, Malmaison Newcastle serves a full breakfast for a surcharge each morning at Chez Mal Brasserie.

Will Malmaison Newcastle allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Malmaison Newcastle for a fee of GBP 25 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Malmaison Newcastle?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Malmaison Newcastle?

The closest major airport to Malmaison Newcastle is Newcastle Intl. Airport (NCL), which is 7.8 mi away (17 minutes by car).

Are there rooms with balconies at Malmaison Newcastle?

No, you won't find guestrooms with balconies at Malmaison Newcastle.

Does Malmaison Newcastle have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Malmaison Newcastle.

Malmaison Newcastle Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Jinelle

Jul 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful Reno's! Rooms are so spacious! Lovely cafe and bar!

Stayed 1 night in Jul 2025

8/10 Good

Paul

Jul 21, 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Jul 2025

8/10 Good

Robert, Celigny

Traveled with partner

Jul 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location overlooking the river.

Stayed 3 nights in Jul 2025

10/10 Excellent

Sharon

Jul 20, 2025

Stayed 1 night in Jul 2025

10/10 Excellent

Diana

Traveled with group, Traveled with partner

Jul 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love staying here it close to nightlife and lovely restaurants walkable to everything

Stayed 1 night in Jul 2025

10/10 Excellent

Stuart

Jul 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

8/10 Good

Denise

Traveled with family

Jul 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very spacious room. We booked a twin room that had two very comfortable double beds and plenty of space to move around comfortably. It was very clean.

Gorgeous double beds in a lovely spacious room.

Waiting just outside the Malmaison enjoying the sunshine waiting to check in.

Stayed 1 night in Jul 2025

4/10 Poor

Mick

Business traveler

Jul 16, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

4/10 Poor

Laura

Traveled with family

Jul 14, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The property is very worn and outdated. The carpet in the lift looks like an offcut from years ago. The room was ok but no soundproofing so we were kept awake by the other guests walking past our room. The bathroom needs a serious upgrade because it looks drab, worn and outdated. I’ve previously enjoyed stays at other Malmaison hotels but this one feels like they’ve put the Malmaison name on another hotel. Also the fact that there was renovation works at the hotel didn’t help towards my experience because the noise and no water from 11am was very inconvenient.

Stayed 1 night in Jul 2025

2/10 Terrible

Allan

Jul 12, 2025

Disliked: Room comfort

Stayed 3 nights in Jun 2025

10/10 Excellent

Ben

Jul 10, 2025

Stayed 1 night in Jul 2025

8/10 Good

Harsh

Jul 8, 2025

Liked: Cleanliness, staff & service, room comfort

Nice hotel but the renovation activity started before the scheduled time of 9 am hence, disturbing the sleep

Stayed 3 nights in Jun 2025

6/10 Okay

Anthony

Jul 7, 2025

Liked: Cleanliness, staff & service, room comfort

Its going through a refurbishment, well overdue.

Arrived 2.35pm, although i had applied for an upgrade, no rooms available till 3pm. My room upgade was bridge view, unfortunately on the second floor and a large tree directly in front, we didn't actually have any bridge view orher than its very dirty top.

Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Jul 6, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent, very nice hotel

Saturday night stay, booked standard room it was gorgeous very modern and comfortable. Location is fantastic for some food and drinks round Quayside and then market on the Sunday. Will stay again.

Stayed 1 night in Jul 2025

10/10 Excellent

John

Jul 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

I was only a 1 night stay (checked in 13June) to celebrate our post 23rd wedding anniversary. It was after work, just had a meal and a little walk by the river side. Went back to hotel and fell asleep. Lol… basically we only stayed in the hotel to sleep so tired.. The hotel is lovely and receptionist said our room was newly renovated. Can’t say much, all I know the hotel is lovely close to bar and restaurants.. We slept like a log.

Stayed 1 night in Jun 2025

8/10 Good

Kit, Newcastle upon Tyne

Traveled with partner

Jun 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location at the Millennium Bridge end of Newcastle Quayside with good bridge views. Suitable location for our evening event venue in Broadchare. Hotel under going room refurbishments & guests advised by receptionists on check in - perhaps should note this on website but no real disruption for our 1 night stay. We were given a refurbished room which was nice but nothing really stood out that it had been renovated. It was darkly decorated with the Malmaison flair but comfortable and spacious.

Stayed 1 night in Jun 2025

10/10 Excellent

Sarah

Traveled with family

Jun 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great breakfast and very helpful staff.

Stayed 1 night in Jun 2025

8/10 Good

Jordan

Traveled with partner

Jun 27, 2025

Liked: Cleanliness, staff & service

Lovely location and breathtaking views Would have given it 5 stars but we arrived to be told the gym was shut for refurbishment and it was one of the main features we had booked the hotel over others for

Stayed 2 nights in Jun 2025

8/10 Good

GRANT

Jun 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great location, lovely building. However, rooms in much need of renovation.

Stayed 2 nights in Jun 2025

10/10 Excellent

Jackie

Traveled with partner

Jun 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely stay

Stayed 2 nights in Jun 2025

10/10 Excellent

Adam

Jun 22, 2025

Stayed 1 night in May 2025

10/10 Excellent

David M

Jun 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay only spoiled by workers doing renovation in the morning

Stayed 1 night in Jun 2025

10/10 Excellent

Ken

Traveled with partner

Jun 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

On Newcadtle historic quayside next to millennium bridge. Faboukouscsetting. Easy reach of neecadtle city carparkimg to rear of hotel. Good size rooms quit super comfortable. Modern themed bathroom with ovebath rain head shower. Nice and powerful. Tv ,ironing board, mini fridge,hairdryer modern themed bedroom subdued lighting everything is class. Breakfast room floor 1 overlooking River tyne and the bridges. Outstanding service from Tessie felt as though we had known her for years so attentive with personal touch. Faboulus cooked breakfast with continental buffet fresh teas and coffees Visit and you won't regret it

Stayed 1 night in Jun 2025