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Mercure Charlestown

Property class: 4

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Photo gallery for Mercure Charlestown

A breakfast table with croissants, a glass of orange juice, and a cup, set against a scenic view.
A modern staircase with wooden steps and metal railings, flanked by large potted plants.
A garden with palm trees and a pathway.
A table set for two with a bottle of champagne, two glasses, and a candle.
A bar area with a long counter, wine glasses hanging above, and a variety of bottles on shelves.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
109 Madison Drive, Adamstown Heights, NSW, 2290
  • Place, Charlestown Square
    ‪16 min walk‬
  • Place, Westfield Kotara
    ‪3 min drive‬
  • Place, Glenrock State Conervation
    ‪4 min drive‬
  • Airport, Newcastle, NSW (NTL-Williamtown)
    ‪36 min drive‬

Room options

View all photos for Standard Twin Room, Multiple Beds

A hotel room with two beds, a wooden headboard, white bedding, a nightstand with a lamp, and a framed picture on the wall.

Standard Twin Room, Multiple Beds

8.8 out of 10
Excellent
(14 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a chair, a nightstand, a lamp, and a painting on the wall.

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(35 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Privilege, Room, 1 King Bed

A hotel room with a large bed, a sofa, a small table, and a framed picture on the wall.

Privilege, Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A neatly made bed with a wooden headboard, a bedside table with a lamp, and a framed picture on the wall.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

A hotel room with two beds, a dining table with chairs, and a large window with a view of greenery.

Standard Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

About the neighborhood

Newcastle

Located in Adamstown Heights, Mercure Charlestown is within a mile (2 km) of sights such as Charlestown Square and Westfield Kotara. This 53-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Charlestown Square - 16 min walk - 0.9 miles
  • Westfield Kotara - 3 min drive - 1.2 miles
  • Banksia Reserve - 3 min drive - 1.2 miles
  • Glenrock State Conervation - 4 min drive - 1.5 miles
  • Newcastle Beach - 14 min drive - 6.2 miles

Getting around

  • Kotara Station - 5 min drive
  • Newcastle, NSW (NTL-Williamtown) - 34 min drive

Restaurants

  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪Sherwood Coffee - ‬3 min drive
  • ‪Guzman Y Gomez - ‬3 min drive
  • ‪Mattara Hotel - ‬15 min walk
  • ‪Kahibah Hilltop Takeaway - ‬3 min drive

About this property

Mercure Charlestown

Guests of Mercure Charlestown enjoy an outdoor pool, free WiFi in public areas, and conference space. You can take advantage of free parking if you drive. Front-desk staff can assist with concierge services and dry cleaning/laundry. Additional amenities include a computer station, a terrace, and laundry facilities.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, minibars, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

Similar properties

Spa
The Executive Inn
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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 1,000 reviews
$134 nightly
The price is $147
Oct 12 - Oct 13
Total with taxes and fees
The Executive Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: AUD 34 to 34 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments

The front desk is open daily from 6:30 AM - 10 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 5 kids stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 35 per night
  • Cribs/infant beds are available for AUD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 1.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately AUD 34 to 34 per person
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-9 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses solar energy.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Charlestown Mercure

Mercure Charlestown

Mercure Charlestown Adamstown Heights

Mercure Charlestown Hotel

Mercure Charlestown Hotel Adamstown Heights

Mercure Charlestown Hotel

Mercure Charlestown Adamstown Heights

Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Is free cancellation available at Mercure Charlestown?

Mercure Charlestown provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Mercure Charlestown?

As of Sep 17, 2026, prices found for a 1-night stay for 2 adults at Mercure Charlestown on Oct 11, 2026 start from $127, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Mercure Charlestown?

This hotel is situated in Adamstown Heights within a short 18-minute walk of Charlestown Square. You'll also find Lake Macquarie and Westfield Kotara within a short drive.

Is parking available on site at Mercure Charlestown?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does Mercure Charlestown feature a casino at the property?

No, Mercure Charlestown doesn't have a casino.

Is there an indoor pool at Mercure Charlestown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Mercure Charlestown good for couples?

There are plenty of amenities for couples at this hotel, including an ocean-view restaurant, an outdoor pool, and a bar/lounge.

Does Mercure Charlestown have a hot tub?

No, there isn't a spa tub at this hotel.

Does Mercure Charlestown have a restaurant with a breakfast menu?

Yes, Mercure Charlestown serves a full breakfast for a surcharge each morning at Madison Kitchen + Bar.

Does Mercure Charlestown allow pets to stay free of charge?

No, pets aren't allowed at Mercure Charlestown.

Does Mercure Charlestown have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Mercure Charlestown?

The closest major airport to Mercure Charlestown is Newcastle, NSW (NTL-Williamtown), which is 19.9 mi away (34 minutes by car).

Are there rooms with balconies that I can book at Mercure Charlestown?

Yes, some guestrooms at Mercure Charlestown offer a balcony/patio and may feature garden views.

Mercure Charlestown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 362 out of 1000 reviews
Rating 8 - Good. 405 out of 1000 reviews
Rating 6 - Okay. 149 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

ANALIE JAYNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times before always delivers high standard of accommodation and dining
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities
We had a nice stay large comfortable rooms . Was clean
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable clean room in great location
Stayed 1 night in Apr 2026
Verified review

8/10 Good

stephen Charles

Liked: Cleanliness
Breakfast excellent
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean room and amazing food
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service
out of town. but not too far. restaurant was good
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Shelley

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy beds, tv with foxtel. Staff were lovely and accomodating
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property we stayed at was clean, the bed was comfortable and the breakfast we had was excellent.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Ivica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great both evening and breakfast the next day. Its quiet and comfortable.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, easy parking, great breakfast. Would definitely stay again.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and facilities
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Its a quiet location,good beds,staff a bit in different
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Diorne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasurable stay

A pleasure to stay at
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Lynne de

Reception staff very friendly and helpful
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Brett

Liked: Cleanliness, property conditions & facilities
Very quiet and central to most of the area
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Ken

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and good food at restaurant
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy parking, very clean and staff were great.
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night for family get together Easy....
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fantastic, staff were great and facilities and rooms first class would definitely stay again
Stayed 3 nights in Nov 2023
Verified review

8/10 Good

Brian William

Liked: Cleanliness, staff & service, property conditions & facilities
Stay there often .
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely reasonable pricing for this property, definitely worth staying.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Averne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and restaurant
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Taj K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet but within 5 minutes of Charlestown shopping. Fairly neat and tight hotel and it looks like our room was recently refurbished.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Chris

Nice and clean, perfect except for the aircon noise.
Stayed 2 nights in Feb 2026