Mercure Charlestown

4.0 star property

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Photo gallery for Mercure Charlestown

Exterior
Breakfast, lunch, dinner served; Modern European cuisine, pool views
Breakfast, lunch, dinner served; Modern European cuisine, pool views
Breakfast, lunch, dinner served; Modern European cuisine, pool views
Garden

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
109 Madison Drive, Adamstown Heights, NSW, 2290
  • Place, Charlestown Square
    ‪16 min walk‬
  • Place, Westfield Kotara
    ‪17 min walk‬
  • Place, Blackbutt Reserve
    ‪4 min drive‬
  • Airport, Newcastle, NSW (NTL-Williamtown)
    ‪28 min drive‬

Room options

Standard Twin Room, Multiple Beds

8.8 out of 10
Excellent
(13 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(31 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Privilege, Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

About the neighborhood

Newcastle

Located in Adamstown Heights, Mercure Charlestown is within a mile (2 km) of sights such as Charlestown Square and Westfield Kotara. This 53-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Charlestown Square - 16 min walk - 0.9 miles
  • Westfield Kotara - 17 min walk - 1.0 mile
  • Glenrock State Conervation - 19 min walk - 1.0 mile
  • Banksia Reserve - 2 min drive - 1.2 miles
  • Blackbutt Reserve - 4 min drive - 1.5 miles

Getting around

  • Kotara Station - 5 min drive
  • Newcastle, NSW (NTL-Williamtown) - 34 min drive

Restaurants

  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪Sherwood Coffee - ‬3 min drive
  • ‪Domino's Pizza - ‬2 min drive
  • ‪Vistana Malaysia Restaurant - ‬19 min walk
  • ‪Boost Juice - ‬2 min drive

About this property

Mercure Charlestown

Guests of Mercure Charlestown enjoy an outdoor pool, free WiFi in public areas, and conference space. There's free parking, and an airport shuttle (available 24 hours) for AUD 95 per vehicle one way. Front-desk staff can assist with concierge services and dry cleaning/laundry. Additional amenities include a computer station, a terrace, and laundry facilities.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, minibars, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 percent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 5 kids stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 35 per night
  • Cribs/infant beds are available for AUD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 1.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-9 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses solar energy, plus eco-friendly cleaning products.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Is free cancellation available at Mercure Charlestown?

Mercure Charlestown provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Mercure Charlestown?

As of Feb 28, 2026, prices found for a 1-night stay for 2 adults at Mercure Charlestown on Mar 1, 2026 start from 109.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Mercure Charlestown?

This hotel is situated in Adamstown Heights within a short 18-minute walk of Charlestown Square. You'll also find Lake Macquarie and Westfield Kotara within a short drive.

Will I be able to park at Mercure Charlestown?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does Mercure Charlestown feature a casino at the property?

No, Mercure Charlestown doesn't have a casino.

Is there an indoor pool at Mercure Charlestown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Mercure Charlestown?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and an ocean-view restaurant.

Are there hot tubs at Mercure Charlestown?

No, there isn't a spa tub at this hotel.

Does Mercure Charlestown have a restaurant with a breakfast menu?

Yes, Mercure Charlestown serves a full breakfast for a surcharge on weekday mornings at Madison Kitchen + Bar.

Does Mercure Charlestown allow pets to stay free of charge?

No, pets aren't allowed at Mercure Charlestown.

Are there connecting rooms at Mercure Charlestown?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Mercure Charlestown?

The closest major airport to Mercure Charlestown is Newcastle, NSW (NTL-Williamtown), which is 19.9 mi away (34 minutes by car).

Can I book a room with a balcony at Mercure Charlestown?

Yes, some guestrooms at Mercure Charlestown offer a balcony and may feature garden views.

Mercure Charlestown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 365 out of 1000 reviews
Rating 8 - Good. 409 out of 1000 reviews
Rating 6 - Okay. 146 out of 1000 reviews
Rating 4 - Poor. 57 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Melanie

Stayed 1 night in Nov 2025

10/10 Excellent

Ivica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great both evening and breakfast the next day. Its quiet and comfortable.
Stayed 1 night in Nov 2025

10/10 Excellent

Neville

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Nov 2025

8/10 Good

tracy

Asked for room at the back to park my car, as I struggle to get up stairs and I was in room 118 which I had go go up stairs, I am staying in hotel again next month and hoping I can request to go in rooms out the back ground floor and park directly out the front of room
Stayed 1 night in Nov 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean room and amazing food
Stayed 1 night in Nov 2025

8/10 Good

Carlo

Liked: Cleanliness
Stayed 1 night in Nov 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Oct 2025

6/10 Okay

Jessie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The entrance looks glamorous and service was great how ever the rooms were smaller than the photos. Also didn’t realise there was no view from the room only a car park. We didn’t like the door leading out to car park as it felt unsafe - couldn’t open window due to car park noise and smokers the air con appeared to be faulty -
Stayed 1 night in Oct 2025

6/10 Okay

Aimee

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cockroach in the room. Pictures don’t reflect the condition of the room very old facilities and bathroom found long hairs on the floor carpet was old and appeared stained and dirty. Shower in the bathtub was slippery my daughter slipped over not easy access for kids or older people. Got room service and the prawns and squid were not cooked properly and the prawns tasted off the staff did give me a refund on it though as it was inedible. For the price they charge I expected better quality/newer room but was more like cheaper roadside motel unfortunately.
Stayed 2 nights in Oct 2025

10/10 Excellent

Taj K

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet but within 5 minutes of Charlestown shopping. Fairly neat and tight hotel and it looks like our room was recently refurbished.
Stayed 4 nights in Oct 2025

8/10 Good

Helen

Stayed 1 night in Sep 2025

10/10 Excellent

Lynne de

Business traveler, Traveled with family
Reception staff very friendly and helpful
Stayed 1 night in Oct 2025

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Na
Stayed 1 night in Sep 2025

8/10 Good

Richard

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Its a quiet location,good beds,staff a bit in different
Stayed 1 night in Aug 2025

6/10 Okay

Pooria

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property we stayed at was clean, the bed was comfortable and the breakfast we had was excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night for family get together Easy....
Stayed 1 night in Jul 2025

8/10 Good

Adi, Sefton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Kylie

Stayed 1 night in Jul 2025

6/10 Okay

vijenti

Traveled with family
Noisy
Stayed 2 nights in Jul 2025

6/10 Okay

Shirley

Liked: Cleanliness, staff & service, amenities
Room tired. Mattress definitely seen better days (my back is still aching). Bathroom needs a revamp get rid of bath. TV sound sub par not clear.
Stayed 3 nights in Jun 2025

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable. No lifts to second floor. Would benefit from having a charger installed for electric cars.
Stayed 1 night in Jun 2025

10/10 Excellent

Joyce

Stayed 1 night in May 2025

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had 2 rooms, a deluxe king and a family room. Both were excellent. Beautiful views from the balcony of the king room. The pool looked very inviting. Sadly we didnt have long enough to use it. Had a meal in the restaurant downstairs which was excellent. Highly recommended
Stayed 1 night in Jun 2025