Great place would recommend
That they put me on the street side of the property and couldn’t sleep cause all the drivers racing ,loud noises. Never again
**THIS PLACE IS HORRIBLE**, parking was half the cost of my room. Room was not clean. Just horrible place. Avoid if you can
I made a reservation for a room with two beds for two people and was given only 1 bed. The person on the front desk said the hotel had no obligation in giving us the room which we had made a reservation for. The following day, I requested a receipt for the payment and the same person said the hotel does not provide receipts.
Noicy, isolation from outside, you can hear the traffic at night.
The toilet seat was dirty upon first time entrance to the room. There were hairs in the bathroom. The AC was turned off and it was 95 degrees outside on 7/29.
I had canceled my date but it was still showing in the system.
Location and access to transportation is great. Friendliness and helpfulness of staff leaves much to be desired.
Handicap accessibility was adequate, except for elevator access and convenience. Parking and hotel entrance was too congested.
Everything was as advertised. The shuttle to and from EWR was particularly good and very much appreciated.
The hotel location and the staff were the highlights of my trip. Despite an intial room with dirty bathroom, I was impressed with the customer service response. My first room had disgusting hair all over the sink. When I complained, they moved me to new room and called me to follow up and ensure the new room was good.The bellhop and shuttle driving men were also very courteous and helpful. This is an older Hilton but it was clean, facilities look ok and once again, it’s in a great location. Elevator is key activated, a nice feature for someone worried about safety. I would probably stay again, but only if I could not get a better deal elsewhere because the price was higher than I cared to pay for a “Hilton” that is older (cost comes from prime position I am sure) but nonetheless clean and good. No breakfast! But 24 hour fitness center looked nice and the hotel connects to Penn Station!
Hilton has really went downhill... Peeling wallpaper, dirty floors, wrinkled up bed sheets, broken bathroom parts, no pride in their Property.
Located in Downtown Newark, DoubleTree by Hilton Newark Penn Station is within a 10-minute walk of popular sights such as New Jersey Performing Arts Center and Prudential Center. This 253-room, 3.5-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a free airport shuttle.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
All 253 rooms feature refrigerators, coffee makers, and ironing boards. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Desks and wardrobes or closets are other standard amenities.
At DoubleTree by Hilton Newark Penn Station, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. If you drive, self parking is USD 42.54 per day, or you can take advantage of the free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a computer station, and free newspapers.
Great place would recommend
That they put me on the street side of the property and couldn’t sleep cause all the drivers racing ,loud noises. Never again
Thank you for your feedback. In future please inform us of the issue you had in your previous stay so we can make sure this does not occur again. Thank you!
**THIS PLACE IS HORRIBLE**, parking was half the cost of my room. Room was not clean. Just horrible place. Avoid if you can
Thank you for your feedback. Please accept our apology that your most recent stay was not completely satisfactory. Unfortunately parking fees are standard in the downtown Newark Market and we always strive to charge competitively. Rest assured the cleanliness of our hotel is always a number one priority. I have shared these comments with our Director of Housekeeping to ensure we consistently meet Hiltons high standards of guest satisfaction.
I made a reservation for a room with two beds for two people and was given only 1 bed. The person on the front desk said the hotel had no obligation in giving us the room which we had made a reservation for. The following day, I requested a receipt for the payment and the same person said the hotel does not provide receipts.
Please accept our sincere apology for the confusion regarding your room type and how this was handled at our front desk. We thank you for your feedback as our most useful tool to improve your hotel experience. I have shared these comments with our front office team to ensure we always do our best to accommodate room type requests. lease feel free to contact us directly the next time you visit our hotel and we will ensure your stay is completely satisfactory.
Thank you for your survey.
Thank you for your feedback.
Noicy, isolation from outside, you can hear the traffic at night.
We appreciate your response, it is very important to us. We do offer earplugs if you decide to stay with us again. ask a front desk agent at check in.
Thank you for the perfect score. We hope to see you soon.
The toilet seat was dirty upon first time entrance to the room. There were hairs in the bathroom. The AC was turned off and it was 95 degrees outside on 7/29.
we are unhappy you had a terrible experience- we will work hard to fix the issue. Thank you for letting us know
Thank you for the great review!