Sugar Hill Harlem Inn3.0 out of 5.0
Recent guest reviews
Firstly, can I advise readers to ignore the reviews of the 'rudest manager ever' as far as I know this person is no longer associated with the property, we were at the B&B for a week an were treated delightfully. Accommodation:, we had the Miles Davis room which had a double, and 2 singles and a small kitchenette (fridge m'wave, toaster and kettle) with a table and chairs, plus and en-suite. The room was stylish and turned out in period style and most importantly for a family of 4 had loads of room - and I mean loads. Cleaning was regular and done well. Beds were comfortable, room had air-con but after a day or two to acclimatise we didn't need it. Location, I was a bit concerned about staying so far North but the B&B was a short walk from 145th st subway which had express trains mid-town and beyond (A & D lines from memory) it was quick and easy to get to the NY 'attractions' and on the D line to Brooklyn as well. A couple of blocks west is Broadway that had plenty of shops, bars and restaurants. We found the location to be quiet (for New York) and it felt very safe. For those interested in Hamilton his house 'the Grange' is just down the block. Harlem itself, well worth a visit, is a couple of stops away on the subway.
Despite the recent change of management at the B&B, the Manager was extremely accommodating for my family and they treated us like family as well! We stayed in the Josephine Baker room which had a king size bed. The room was clean and spacious and reflected the character of the Harlem Renaissance period. There was ample space for myself, my husband, and two kids. Josephine Baker room has a King size bed and is on 2nd floor. Big Mama's room also has a King bed but is on the top floor. Depending on luggage and family, it might be too many stairs to go up and down several times a day since it is an older brownstone there are no elevators. Something to keep in mind when hauling luggage. The neighborhood was in close proximity to everywhere we needed to go and we appreciated the staff being very accommodating! We will definitely stay here again.
When we arrived, the hotel manager told us we didn't have a reservation. When i showed him the confirmation on my phone he then took some time to look for it and eventually found it. Then he proceeded to tell us we would have to move to a different room for the 3rd night of our stay. We hesitantly agreed. Just after we gave him our credit card to pay for our stay, someone else came to the door to check in. He came back in and told us that he didn't have room for us because the other people needed the room! Are you kidding me---just like that we had no where to stay. Please don't ever go there...kind of creepy place anyway!!
We have never met a ruder hotel manager than the manager of the Sugar Hill Harlem Inn. My wife tried to change our reservation and was yelled at for over 8 minutes. When she tried to talk to him he talked over her yelling the whole time. She apologized for having to change our reservation and he said it was to late to be sorry and it wouldn't do any good. We tried to talk to him as reasonable people and were insulted for trying.
We had the most delightful stay at Sugar Hill Harlem Inn B & B. Our room was spacious and thoughtfully decorated reflecting the character of Harlem's Historic District. The proprietor, Jeremy, was entertaining, informative, and made the most delicious breakfasts! We highly recommend Sugar Hill Harem Inn. Keith Worth & Norma Hall
Second time to stay at Sugar Hill, will stay again if I'm in town. Always very comfortable clean and convenient. Subway station within walking distance and the "A" train will have you in all parts of the city in no time. Beautiful historic Harlem, blocks from great nightlife, and great restaurants. Reasonably priced for the city and the wonderful accommodations.
Friendly service, homey, large rooms, lots of books, free wi-fi. Breakfast available. Well-appointed, clean bathroom. Bonus is each room is themed after a jazz great! Great location, five-minute walk to a station with express service (A, D), and close to the 1 line also.
I stayed for a week in this lovely inn and I will most certainly be back. My room was absolutely lovely - massive for New York standards and was cleaned promptly every morning. The owner is always on site and very helpful (he sends marvellously informative emails). The price is amazing. I asked for a late exit and was only charged 30 dollars. Amazing !
The customer service is so bad! The "hotel's" number is, I'm guessing the owner's cell phone number. He's rude and very unprofessional, instead of just telling me that you can't use a debit card to book the room he just kept canceling my reservation through booking.com. So I called the first time he did it and he told me that I couldn't re-book it because he had already reserved it to someone else. So I called booking and they told me that the room was still available, he had just lied because he didn't want me to book it again. So I did it again because I couldn’t really find anything I wanted and I still thought I just hadn’t deposited enough money for it to go through. Then he cancelled it again so, I called my bank thinking that they stopped it from going through because it was in a different state, I made sure I had deposited enough money (to make sure it would go through this time). My bank said it wasn't anything wrong on their side and the hotel must have stopped the transaction from going through. So I called booking again and they said it didn't go through because you can only use a credit card instead of a debit card. He could've just told me that the first time I called and I would've understood, but he chose to be ignorant over the phone to the point where I had to hang up. Oh well I took my debit card elsewhere; I wrote this so it won't happen to anyone else.
I can still remember the gross smell in this place. It is so dirty! Also, the "manager" is a nightmare to deal with. Please consider staying anywhere else. I'm trying to warn people so they don't have to go through what I did.
- Close to Apollo Theater and Columbia University
- Free in-room WiFi
Located in Harlem, Sugar Hill Harlem Inn is within a mile (2 km) of popular sights such as Apollo Theater and Columbia University. This 6-room, 3-star bed & breakfast has in-room conveniences like kitchenettes, fireplaces, and private yards.
For your convenience, breakfast is available for a fee each morning from 7 AM to 10 AM.
A TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a kitchenette, a fireplace, and a private yard.
Guests staying at Sugar Hill Harlem Inn have access to a library, a garden, and wedding services. Helpful staff can provide tour or ticket assistance and luggage storage.
Reviews from Trip Advisor
82.0% of guests recommend this hotelTotal of 466 reviews