Traditional Room, 2 Double Beds
from $119
The Westin New Orleans Canal Place
4.0 out of 5.0
4.0
out of 5
"Good!"
See all 83 reviews
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Recent guest reviews
They took $100 deposit from my debit card for "inedentals" then I didn't use any "incedentals" and they won't return my money to me. Not only will I never stay with them again but I will encourage everyone I know to do the same
Pool was not open. This was a main selling point for my vacation stay when choosing a hotel. Come to find out the pool is under renovation- but we were told we could use the le meridian hotels pool, which was a few blocks away. But who's going to want to do that- pack up everything for the pool and walk back 1/2 wet in bathing suit to the hotel?! Rooms were a nice size. Refridgerator in room was locked, we asked bellman after he dropped our bags to our room if he knew how to unlock it. He said he would send someone- that someone never showed up. The rooms do have a musty smell - probably from the high humidity in this area. Good views of city. Good location.
The hotel is nice but we were looking forward to relax at the pool and look out. But unfortunately it was closed for remodeling.
The hotel was beautiful, great location. Cons: no alarm clock in room, I called housekeeping first day they said they'll bring one up and I'm still waiting. No refrigerator but a empty space in the dresser for one. Room was very special but sparse with furniture.
Great location and view of the Mississippi River. Also, very near the French Quarter.
Everything was great. The bed, the room, the sheets, the view but especially the location.
The hotel is nice/ clean and staff was friendly... The front appears on canal street but he entrance is actually on the back on Iberville and check in is on the 11th floor...parking lot is on the side on Basdine street...
We had a nice stay. The bell hope/concierge/front desk staff were excellent and accommodating. We couldn't have asked for nicer, more helpful, folks.
The staff is great especially Don at the front door he is a good friend to me now
The woman at the front desk lied to my face 3 times. I reserved for a room with two double beds but they gave me one bed with a queen. This was their mistake, she Acknowledged that but since they were sold out she couldn't accommodate us. She lied and said they didn't offer rollaway beds, she lied and said they would give us complimentary breakfast for their mistake, and she also lied about having the room ready. It was just one lie after the other couples by a rude hotel manager who was the least bit accomating. Let me just mention that the room was prepared for 3 nights for $1300 and no refunds. After spending 3 hrs on the phone with Orbitz they were about to find us a room with our two bed requirement. I will NEVER stay at a Westin property again.
Stayed 5 nights, two couples in our sixties, experienced travelers. Check in was great, then needed to call room service to have mattress pad installed, needed new bottom sheet because it was for queen bed, we had a king. Duvet did not zip closed. Breakfast at hotel was extremely pricey for a breakfast, no coffee in lobby. Refrigerator gurgled all night, had to call room service to set clock, remote for TV was worn out, would not change channels up, only down. repairs to baseboards, tiles were not professionally done so there are globs of caulk or grout. couldn't figure out house phone system, ended up using it on speaker phone to call room service. no pool/hot tub explained "we have one but handicapped couldn't get up in there so they just closed it"
Love this hotel. I've stayed here several times and have never been disappointed.
Just as we are quick to criticize, we should be even quicker to akowledge exceptional customer service. The southern hospitality is genuine because you receive it every where, but the go getters, heavy hitters yall make it happen daily. Keep up the great work entire hotel staff!!!
People are friendly. Location is great. A few minutes of walking to Bourbon Street, ACME Oyster, Cafe Du Mont and all nice restaurants. Across the dtreet from Harrah's Casino.
Room seemed clean, nice view, but when going to bed came to realize bed sheets were dirty.
Friendly, local staff. The room and view were amazing. Every little detail was accounted for.
The hotel felt dated, elegant for the times it finds it self stuck in (1980ish). Staff was amazing, overall it was a pleasant stay but would find a more modern facility next time.
First, the good: the rooms (once you get one) are nice. At least our room was nice. Room service is quick, especially at late night. The bar in the 11th floor restaurant had the kindest servers imaginable. The bad: check-in was nightmarish. Process was moving very slowly; waited 2.5 hrs in person for a room. The people who decided to wait elsewhere waited even longer. (That I personally observed). The pool area serves a very limited menu, service is spotty up there. It is kind of removed from the Quarter, but close. Late at night, that distance can be painful. (Just a consideration for planning.) Some guests really don't respect the property. There is no reason to smell weed in the hallways. I know it's NOLA, but guys....respect your neighbors. The summary: not again, especially not on a weekend
Everyone was very friendly and helpful. great location.
Nice place. It's in Much nicer shape than when I was there in 2054. Enjoy it while you can.
Hotel highlights
- Walking distance to Jackson Square and French Market
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour health club
Located in French Quarter, The Westin New Orleans Canal Place is a leisurely stroll from popular sights such as Jackson Square and French Market. This 437-room, 4-star hotel has a 24-hour health club along with free in-room WiFi and a rooftop terrace. Located centrally in New Orleans, it's also close to Mercedes-Benz Superdome and National World War II Museum.
Dining
Enjoy dining at River 127, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with breakfast, available for a fee.
Rooms
The Westin New Orleans Canal Place's 437 rooms are individually decorated and provide coffee makers, free newspapers, and free bottled water. Guests can expect 27-inch flat-screen TVs with digital channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Safes, phones, and ironing boards are other standard amenities.
Property features
Guests staying at The Westin New Orleans Canal Place enjoy a 24-hour health club, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 42.00 + Tax per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 17 meeting rooms, a conference center, and a business center.
Guest reviews for The Westin New Orleans Canal Place
won't return $100 they took for incidentals
Everyone
They took $100 deposit from my debit card for "inedentals" then I didn't use any "incedentals" and they won't return my money to me. Not only will I never stay with them again but I will encourage everyone I know to do the same
the pool was not open. rooms a nice size.
Everyone
Pool was not open. This was a main selling point for my vacation stay when choosing a hotel. Come to find out the pool is under renovation- but we were told we could use the le meridian hotels pool, which was a few blocks away. But who's going to want to do that- pack up everything for the pool and walk back 1/2 wet in bathing suit to the hotel?! Rooms were a nice size. Refridgerator in room was locked, we asked bellman after he dropped our bags to our room if he knew how to unlock it. He said he would send someone- that someone never showed up. The rooms do have a musty smell - probably from the high humidity in this area. Good views of city. Good location.
new orleans
Couples
The hotel is nice but we were looking forward to relax at the pool and look out. But unfortunately it was closed for remodeling.
locoation was great
Everyone
The hotel was beautiful, great location. Cons: no alarm clock in room, I called housekeeping first day they said they'll bring one up and I'm still waiting. No refrigerator but a empty space in the dresser for one. Room was very special but sparse with furniture.
downtown new orleans
Everyone
Great location and view of the Mississippi River. Also, very near the French Quarter.
great location!
Everyone
Everything was great. The bed, the room, the sheets, the view but especially the location.
difficult to find
Everyone
The hotel is nice/ clean and staff was friendly... The front appears on canal street but he entrance is actually on the back on Iberville and check in is on the 11th floor...parking lot is on the side on Basdine street...
perfect hotel for mardi gras
Everyone
We had a nice stay. The bell hope/concierge/front desk staff were excellent and accommodating. We couldn't have asked for nicer, more helpful, folks.
best place ever
Everyone
The staff is great especially Don at the front door he is a good friend to me now
worst staff/management
Everyone
The woman at the front desk lied to my face 3 times. I reserved for a room with two double beds but they gave me one bed with a queen. This was their mistake, she Acknowledged that but since they were sold out she couldn't accommodate us. She lied and said they didn't offer rollaway beds, she lied and said they would give us complimentary breakfast for their mistake, and she also lied about having the room ready. It was just one lie after the other couples by a rude hotel manager who was the least bit accomating. Let me just mention that the room was prepared for 3 nights for $1300 and no refunds. After spending 3 hrs on the phone with Orbitz they were about to find us a room with our two bed requirement. I will NEVER stay at a Westin property again.
