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The Westin New Orleans Canal Place

4.0 out of 5.0

The Westin New Orleans Canal Place

4.0 out of 5.0

Recent guest reviews

We had a rocky start. They were overbooked our first night and were deferred to another hotel. The second night—the heat and the hot water were only lukewarm. However, the hotel comped our first night, our transportation expenses, our breakfasts and all of our incidentals.

Great stay - great location. Breakfast buffet very disappointing not fresh, out of most everything, no attention to keeping items stocked. Given the cost of the buffet, not satisfactory at all.

Great location, close to the French Quarter but far away enough to not be right in the middle of the bar scene. The hotel had great amenities and the staff was very nice.

I wish they would clean the rooms a little earlier ,but other than that great stay and the restaurant down stairs is Great for Breakfast!

We arrived on the first night of our honeymoon, only to receive the incorrect room and were told they were unable to give us the room we had booked due to an ongoing audit. This is unacceptable and should not happen!

Great Staff and Great Location! Hotel was LITERALLY central to all activities. Nightly entertainment, attentive bartenders, and a great seating area to relax....oh and very spacious!

Comfortable and convenient. Walking distance to heart of quarter. Near trolley lines.

It cost $47.00 to park at the hotel per 24 hr period.So I spent $30.00 per 24 hr period at the attached parking garage.The parking bill was 120.00 total. In fairness to the hotel, other comparable hotels were doing the same thing.I read the reviews before booking and did not see this about the parking.The views of the Mississippi from the hotel were killer and the staff were all friendly and helpful.The parking situation is why I would not book in the quarter again.

Nice and confy..close to everything I was very pleasant stay

Hotel was nice but room was missing robe, shampoo/conditioner, toilet was running when I got into the room and seal wasn't working properly. And my wake up call never came.

This was not a clean hotel. The carpet was dirty and dated. Just not the high-end quality for a Westin.

Close to the action and trolley cars. Nice view of the river and some of the French Quarters. Nice hotel but beds are small. Parking is totally separate about $30 a day.

Beautiful view of the Mississippi River from the honeymoon suite! Friendly, professional staff.

It was not a good one, this hotel needs to fix their plumbing, to take a shower the tub would not drain. I stayed here 7 days n they only came to clean the room 3x. The cleaning staff would come after 4pm to clean and on the last day of my stay they came at 9am, when I was getting ready.

100 Rue Iberville New Orleans LA

Hotel highlights

  • Steps from Canal Street and Audubon Insectarium
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour health club

Located in French Quarter, The Westin New Orleans Canal Place is next to popular attractions like Canal Street and Audubon Insectarium. This 437-room, 4-star hotel has a restaurant, a 24-hour health club, and a conference center. Located centrally in New Orleans, it's also close to Audubon Aquarium of the Americas and Jackson Square.


Dining

Enjoy a leisurely bite to eat at River 127, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with breakfast, available for a fee.


Rooms

A 27-inch flat-screen TV comes with digital channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a coffee maker, free newspapers, and free bottled water.


Property features

At The Westin New Orleans Canal Place, guests have access to a 24-hour health club, free WiFi in public areas, and a conference center. Valet parking is available for USD 42 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, a computer station, and express check-in.

Room options

River View Presidential, 2 Bedroom Suite, Whirlpool

King 2 | Sleeps 4

Traditional Double, Guest Room, 2 Double, City View

Full 2 | Sleeps 4

Deluxe River View, Guest Room, 1 King

King 1 | Sleeps 3

Deluxe River View, Guest Room, 2 Double

Full 2 | Sleeps 4

Guest reviews for The Westin New Orleans Canal Place

Everyone (77) Couples (32) Business (13) Family (7) Other (3) Friends (6)
4
Everyone

We had a rocky start. They were overbooked our first night and were deferred to another hotel. The second night—the heat and the hot water were only lukewarm. However, the hotel comped our first night, our transportation expenses, our breakfasts and all of our incidentals.

By on Jan 28, 2019

Review comment responded on Jan 29, 2019

Thank you so much for your visit. We appreciate your visit and feedback. We look forward to hosting you again in the future!

4
Everyone

By on Jan 5, 2019

Review comment responded on Jan 8, 2019

Thank you so much for your visit. We appreciate your visit and feedback. We look forward to hosting you again in the future!

5
Everyone

By on Dec 31, 2018

Review comment responded on Jan 2, 2019

We are delighted your enjoyed your experience! Thank you so much for your visit. We appreciate your visit and feedback. We look forward to hosting you again in the future!

4
Everyone

Great stay - great location. Breakfast buffet very disappointing not fresh, out of most everything, no attention to keeping items stocked. Given the cost of the buffet, not satisfactory at all.

By on Dec 29, 2018

Review comment responded on Jan 2, 2019

Thank you so much for your visit. We appreciate your visit and feedback. We look forward to hosting you again in the future!

5
Everyone

Great location, close to the French Quarter but far away enough to not be right in the middle of the bar scene. The hotel had great amenities and the staff was very nice.

By on Dec 10, 2018

Review comment responded on Dec 14, 2018

Thank you so much for taking the time to share. We take great pride in our service levels and will be sure to share your feedback with our team. We look forward to hosting your next visit to our city.

3
Everyone

By on Dec 4, 2018

Review comment responded on Dec 4, 2018

Thank you so much for taking the time to share. We take great pride in our service levels and will be sure to share your feedback with our team. We look forward to hosting your next visit to our city.

5
Everyone

By on Oct 28, 2018

Review comment responded on Oct 29, 2018

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent experience at our property. We are delighted that you had an enjoyable experience. Sincerely, Westin New Orleans Canal Place

4
Everyone

I wish they would clean the rooms a little earlier ,but other than that great stay and the restaurant down stairs is Great for Breakfast!

By , from Atlanta on Oct 23, 2018

Review comment responded on Oct 23, 2018

Thank you for your visit. We look forward to the next one!

2
Everyone

We arrived on the first night of our honeymoon, only to receive the incorrect room and were told they were unable to give us the room we had booked due to an ongoing audit. This is unacceptable and should not happen!

By , from New Orleans on Oct 9, 2018

Review comment responded on Oct 11, 2018

Thank you for taking the time to share your feedback. We are sorry the experienced fell short of your expectations as well as our standards. We are committed to improving and your feedback will assist us in doing so. Sincerely, Westin New Orleans

4
Everyone

By on Oct 9, 2018

Review comment responded on Oct 10, 2018

Thank you so much for your visit. We appreciate your visit and feedback. We look forward to hosting you again in the future!

The Westin New Orleans Canal Place

100 Rue Iberville, New Orleans, LA 70130