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Recent guest reviews

The bed at Westin is hands down the best to sleep in but the two elevator system, waiting on your car for long periods at valet and lack of real cleanliness in our room when we arrived was off putting. Great location but needs an upgrade and better restaurant inside.

Great location to parades, jazz clubs, and all Mardi Gras has to offer.

Great hotel, clean room, great view, good location

Great place to stay. I thought that the valet fees were a little too much for a resident

Great location, corteous staff...awesome room...comfortable bed

It was a poor start for us. We arriived and couldnt find any valet person. We waited but none showed up. I parked the car in front and we didnt know where to go. Finally, a guest of the hotel told us to go to the 11th floor to check in. When I checked in I asked about the valet. The person who checked us in said they didnt have any valet person available and to park across the street (public parking). She said it would be cheaper anyway. Next morning I called and asked concierage what the valet hours were and he indicated valet is on duty 24 hours. It was just frustrating as we fought mardi gras traffic to finally get to the hotel and didnt know what or where to go.

Great location and friendliness of staff. I enjoyed the breakfast and the service provided at the restaurant.

Ruined our trip over charged us the whole nine was promised more

Very nice, good price, convenient, shoping mall downstair

Close to the center of the French Quarter, 100 meter from Canal St. Excellent location and installation

Beautiful hotel, great location, super clean room, friendly staff

hotel lobby and rooms were nice. staff was indifferent or rude. only dining option was the breakfast buffet (continental breakfast that cost $25)

Great hotel, all small details are thought thru for a comfortable stay. Very convenient location.

The hotel is transitioning to mobile keys and I was locked out of my room. The staff handled the issue beautifully. I was moved promptly. Customer service was excellent.

Great location and view of the Mississippi and French quarter.

the hotel was being renovated during our stay which I was unaware of at the time of booking so there was a lot of construction and noise and only 2 of the 4 elevators were working causing long wait times

The only good part was the location. Other than that it was terrible all around. I had booked through Orbitz. I also was informed by the hotel everything was set. They could see my reservation and she would note my late check in. So I get there right before midnight. The first thing I notice is construction going on at the hotel. So I go up to the lobby on the 11th floor. Now this is a 4 star hotel. The desk is very small. 3 of them to be more precise. Anyway I give my name to check in thinking I would have no issues but right away I could tell the girls was having issues. It took 2 of them to attempt to check me in when all of the sudden I had 2 messages from Capital One letting me know that 2 charges had been placed on my account. As I started questioning them, they said they had to get a supervisor. After 20 minutes she shows up. As she is looking over the screen she said to the other 2 employees there was his reservation from Orbitz stated the payment had been made. She then began to tell me I should had booked through them instead of a third party to avoid any glitches. I was told over and over the charges would not go through since they were just pending. But the day after I get home the first charge had gone through. After taking all day, dealing between Westin Corporation, Capital One, and Orbitz I am told that Westin would clear up this mess. The whole stay just sucked. Both days the room keys became deactivated. The fitness center was closed. so much more. AVOID!

Rue Iberville New Orleans LA

Hotel highlights

  • Steps from Canal Street and Audubon Insectarium
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in French Quarter, The Westin New Orleans is next to popular attractions like Canal Street and Audubon Insectarium. This 4.5-star hotel has 437 guestrooms and offers a 24-hour fitness center, a 24-hour business center, and a conference center. It's connected to a shopping center in central New Orleans, and also a short walk from Audubon Aquarium of the Americas and Decatur Street.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

The 437 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free newspapers. Guests can expect to find WiFi and 27-inch flat-screen TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Safes, phones, and ironing boards are other standard amenities.


Property features

Guests of The Westin New Orleans enjoy a 24-hour fitness center, free WiFi in public areas, and a conference center. Valet parking is offered for USD 46 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a 24-hour business center, a computer station, and express check-in.

Room options

Traditional Room, 2 Queen Beds, City View

2 Queen Beds | Sleeps 4

River View Presidential, 2 Bedroom Suite, Whirlpool

2 King Beds | Sleeps 3

Traditional Room, 1 King Bed, City View

1 King Bed | Sleeps 3

River View Corner King, Suite, 1 King

1 King Bed | Sleeps 3

Guest reviews for The Westin New Orleans

Everyone (90) Couples (38) Business (13) Family (23) Other (3) Friends (6)
3
Family

The bed at Westin is hands down the best to sleep in but the two elevator system, waiting on your car for long periods at valet and lack of real cleanliness in our room when we arrived was off putting. Great location but needs an upgrade and better restaurant inside.

By on Mar 3, 2020

5
Friends

Great location to parades, jazz clubs, and all Mardi Gras has to offer.

By on Feb 29, 2020

Review comment responded on Mar 12, 2020

We are so glad you enjoyed your stay!

5
Everyone

Great hotel, clean room, great view, good location

By on Feb 27, 2020

Review comment responded on Mar 16, 2020

We are so happy you enjoyed your stay with us!

5
Family with small children

Great place to stay. I thought that the valet fees were a little too much for a resident

By , from Miami on Feb 26, 2020

Review comment responded on Mar 16, 2020

We are so happy you enjoyed your stay with us!

5
Partner Couples

Great location, corteous staff...awesome room...comfortable bed

By , from Jeraey City, NJ on Feb 22, 2020

Review comment responded on Mar 16, 2020

We are so happy you enjoyed your stay with us!

4
Family with small children

It was a poor start for us. We arriived and couldnt find any valet person. We waited but none showed up. I parked the car in front and we didnt know where to go. Finally, a guest of the hotel told us to go to the 11th floor to check in. When I checked in I asked about the valet. The person who checked us in said they didnt have any valet person available and to park across the street (public parking). She said it would be cheaper anyway. Next morning I called and asked concierage what the valet hours were and he indicated valet is on duty 24 hours. It was just frustrating as we fought mardi gras traffic to finally get to the hotel and didnt know what or where to go.

By on Feb 19, 2020

5
Family

Great location and friendliness of staff. I enjoyed the breakfast and the service provided at the restaurant.

By on Feb 16, 2020

Review comment responded on Mar 16, 2020

We are so happy you enjoyed your stay with us!

5
Everyone

By on Jan 25, 2020

Review comment responded on Mar 16, 2020

We are so happy you enjoyed your stay with us!

1
Family

Ruined our trip over charged us the whole nine was promised more

By on Jan 22, 2020

5
Everyone

By on Jan 13, 2020

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