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The Westin New Orleans Canal Place

4.0 out of 5.0

Recent guest reviews

Reserved King bed. At check in I was told none available. Tried to push me into 2 doubles. When I asked to be upgraded rather than down graded, a King room suddenly appeared! Bad business practice. :(

The views. Housekeeping would only leave wash clothes when requested

We had a rocky start. They were overbooked our first night and were deferred to another hotel. The second night—the heat and the hot water were only lukewarm. However, the hotel comped our first night, our transportation expenses, our breakfasts and all of our incidentals.

Great stay - great location. Breakfast buffet very disappointing not fresh, out of most everything, no attention to keeping items stocked. Given the cost of the buffet, not satisfactory at all.

Great location, close to the French Quarter but far away enough to not be right in the middle of the bar scene. The hotel had great amenities and the staff was very nice.

I wish they would clean the rooms a little earlier ,but other than that great stay and the restaurant down stairs is Great for Breakfast!

We arrived on the first night of our honeymoon, only to receive the incorrect room and were told they were unable to give us the room we had booked due to an ongoing audit. This is unacceptable and should not happen!

Great Staff and Great Location! Hotel was LITERALLY central to all activities. Nightly entertainment, attentive bartenders, and a great seating area to relax....oh and very spacious!

Comfortable and convenient. Walking distance to heart of quarter. Near trolley lines.

It cost $47.00 to park at the hotel per 24 hr period.So I spent $30.00 per 24 hr period at the attached parking garage.The parking bill was 120.00 total. In fairness to the hotel, other comparable hotels were doing the same thing.I read the reviews before booking and did not see this about the parking.The views of the Mississippi from the hotel were killer and the staff were all friendly and helpful.The parking situation is why I would not book in the quarter again.

Nice and confy..close to everything I was very pleasant stay

Hotel was nice but room was missing robe, shampoo/conditioner, toilet was running when I got into the room and seal wasn't working properly. And my wake up call never came.

Hotel highlights

  • Steps from Canal Street and Audubon Insectarium
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in French Quarter, The Westin New Orleans Canal Place is next to popular attractions like Canal Street and Audubon Insectarium. This 437-room, 4-star hotel has a restaurant, a 24-hour fitness center, and a conference center. It's connected to a shopping center in central New Orleans, and also a short walk from Audubon Aquarium of the Americas and Decatur Street.


Dining

Enjoy a leisurely bite to eat at River 127, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

Guests can expect to find WiFi and 27-inch a flat-screen TV with digital channels and pay movies. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and free newspapers.


Property features

At The Westin New Orleans Canal Place, guests have access to a 24-hour fitness center, free WiFi in public areas, and a conference center. Valet parking is available for USD 42 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a business center, a computer station, and express check-in.

Room options

Traditional Room, 2 Double Beds, City View

Full 2 | Sleeps 4

River View Presidential, 2 Bedroom Suite, Whirlpool

King 2 | Sleeps 4

Deluxe Room, 1 King Bed, River View

King 1 | Sleeps 4

Deluxe Room, 2 Double Beds, River View

Full 2 | Sleeps 3

Guest reviews for The Westin New Orleans Canal Place

Everyone (77) Couples (32) Business (13) Family (8) Other (3) Friends (6)
5
Everyone

By on Apr 18, 2019

Review comment responded on Apr 19, 2019

We are glad you enjoyed your visit. We look forward to your next visit with us.

2
Business Business Travelers

Reserved King bed. At check in I was told none available. Tried to push me into 2 doubles. When I asked to be upgraded rather than down graded, a King room suddenly appeared! Bad business practice. :(

By on Mar 30, 2019

Review comment responded on Apr 2, 2019

Thank you for taking the time to share your feedback. We are sorry the experienced fell short of your expectations as well as our standards. We are committed to improving and your feedback will assist us in doing so.

3
Families Friends

The views. Housekeeping would only leave wash clothes when requested

By on Mar 11, 2019

Review comment responded on Mar 29, 2019

Thank you for your visit and also for taking the time to share. I am sorry to hear about the deficiencies experienced. My team and I have reviewed your feedback and will utilize it to ensure we improve. Sincerely, Westin New Orleans

2
Everyone

By on Feb 25, 2019

Review comment responded on Apr 2, 2019

Thank you for your visit and also for taking the time to share. I am sorry to hear about the deficiencies experienced. My team and I have reviewed your feedback and will utilize it to ensure we improve.

4
Everyone

We had a rocky start. They were overbooked our first night and were deferred to another hotel. The second night—the heat and the hot water were only lukewarm. However, the hotel comped our first night, our transportation expenses, our breakfasts and all of our incidentals.

By on Jan 28, 2019

Review comment responded on Jan 29, 2019

Thank you so much for your visit. We appreciate your visit and feedback. We look forward to hosting you again in the future!

4
Everyone

By on Jan 5, 2019

Review comment responded on Jan 8, 2019

Thank you so much for your visit. We appreciate your visit and feedback. We look forward to hosting you again in the future!

5
Everyone

By on Dec 31, 2018

Review comment responded on Jan 2, 2019

We are delighted your enjoyed your experience! Thank you so much for your visit. We appreciate your visit and feedback. We look forward to hosting you again in the future!

4
Everyone

Great stay - great location. Breakfast buffet very disappointing not fresh, out of most everything, no attention to keeping items stocked. Given the cost of the buffet, not satisfactory at all.

By on Dec 29, 2018

Review comment responded on Jan 2, 2019

Thank you so much for your visit. We appreciate your visit and feedback. We look forward to hosting you again in the future!

5
Everyone

Great location, close to the French Quarter but far away enough to not be right in the middle of the bar scene. The hotel had great amenities and the staff was very nice.

By on Dec 10, 2018

Review comment responded on Dec 14, 2018

Thank you so much for taking the time to share. We take great pride in our service levels and will be sure to share your feedback with our team. We look forward to hosting your next visit to our city.

3
Everyone

By on Dec 4, 2018

Review comment responded on Dec 4, 2018

Thank you so much for taking the time to share. We take great pride in our service levels and will be sure to share your feedback with our team. We look forward to hosting your next visit to our city.

The Westin New Orleans Canal Place

100 Rue Iberville, New Orleans, LA 70130