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The Westin New Orleans Canal Place

4.0 out of 5.0

Recent guest reviews

The hotel is located on top of an upscale shopping mall. Everything in the building is clean and in excellent condition. Our room had an excellent view of the river. The hotel is close to the French Quarter, and perfect for anyone that's visiting a show at the nearby House of Blues. Also, while there is valet parking, the building has a parking garage that costs $30.00 per day after taxes. It's a reasonable price for New Orleans and very convenient.

The hotel was great, location was nearby all the places we toured. The staff were very helpful and the view from our room was very nice too with the view of the river. I highly recommend this hotel!

Room cleanliness a concern floor was never vacuumed, noticeable deprie found upon entry and throughout stay. Bathroom and bedding below par. Was transferred from initial room because an overwhelming amount of ants were in room. Maintenance worker who canbto spray room was very nice apologetic and really reminded me of what a Westin experience should be. With concern Regarding weather and prior room change I didn’t want to add to staffs stress so I endured. Very very very disappointing breakfast for the price and the subpar experience food temperature was not adequate selection on menu was not reflected within buffet, omelet was brought from another area was poorly made, cold and on a dirty plate. Just not the Westin experience that made me an advert member.

Accommodating earlier check in. great river views came with the whistle of river steam boat

We enjoyed our selves, the hotel breakfast buffet was phenomenal. The location was close to things we wanted to see and do.

Very nice luxurious rooms. Very friendly and helpful staff. Close to Bourbon Street and French Quarter. Would definitely stay there again. Loved the view of the Canal and French Quarter from our room.

I had to wait an hour to check in because they lost my reservation and said orbitz never send to us. When I booked two rooms. One under me and the other under my buddy. They had my friends reservation not mine. And this is in 2 in the morning after a very long drive. Then next day My iron wasn't working and I called downstairs for a new iron and it took them almost an hour to bring the iron which made me late for my meeting. I asked for the manager to call me which that never happen.

Hotel needs new things, but it was fine for a couple nights

Nice hotel, very spacious rooms. Wish the pool was opened but it's closed permanently.ij close walking distance to EVERYTHING !

Check in was a breeze, great room with a nice view of the river! I recommend the deluxe room because it is spacious. The sitting area ( where you check in) is a great place to sit have a drink and enjoy the view. The shopping, food, great art galleries and the french market are all within walking distance. We did take the river tram transportation to the french flea market which is 1.25 each way and it is a 3 min walk from the hotel to the tram. The bar is dark but the bartenders are very nice and make great drinks.. fyi they are pricey though.

They took $100 deposit from my debit card for "inedentals" then I didn't use any "incedentals" and they won't return my money to me. Not only will I never stay with them again but I will encourage everyone I know to do the same

Pool was not open. This was a main selling point for my vacation stay when choosing a hotel. Come to find out the pool is under renovation- but we were told we could use the le meridian hotels pool, which was a few blocks away. But who's going to want to do that- pack up everything for the pool and walk back 1/2 wet in bathing suit to the hotel?! Rooms were a nice size. Refridgerator in room was locked, we asked bellman after he dropped our bags to our room if he knew how to unlock it. He said he would send someone- that someone never showed up. The rooms do have a musty smell - probably from the high humidity in this area. Good views of city. Good location.

The hotel is nice but we were looking forward to relax at the pool and look out. But unfortunately it was closed for remodeling.

The hotel was beautiful, great location. Cons: no alarm clock in room, I called housekeeping first day they said they'll bring one up and I'm still waiting. No refrigerator but a empty space in the dresser for one. Room was very special but sparse with furniture.

Great location and view of the Mississippi River. Also, very near the French Quarter.

Everything was great. The bed, the room, the sheets, the view but especially the location.

The hotel is nice/ clean and staff was friendly... The front appears on canal street but he entrance is actually on the back on Iberville and check in is on the 11th floor...parking lot is on the side on Basdine street...

We had a nice stay. The bell hope/concierge/front desk staff were excellent and accommodating. We couldn't have asked for nicer, more helpful, folks.

The staff is great especially Don at the front door he is a good friend to me now

The woman at the front desk lied to my face 3 times. I reserved for a room with two double beds but they gave me one bed with a queen. This was their mistake, she Acknowledged that but since they were sold out she couldn't accommodate us. She lied and said they didn't offer rollaway beds, she lied and said they would give us complimentary breakfast for their mistake, and she also lied about having the room ready. It was just one lie after the other couples by a rude hotel manager who was the least bit accomating. Let me just mention that the room was prepared for 3 nights for $1300 and no refunds. After spending 3 hrs on the phone with Orbitz they were about to find us a room with our two bed requirement. I will NEVER stay at a Westin property again.

100 Rue Iberville New Orleans LA

Hotel highlights

  • Walking distance to Jackson Square and French Market
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour health club

Located in French Quarter, The Westin New Orleans Canal Place is a leisurely stroll from popular sights such as Jackson Square and French Market. This 437-room, 4-star hotel has a 24-hour health club along with free in-room WiFi and a rooftop terrace. Located centrally in New Orleans, it's also close to Mercedes-Benz Superdome and National World War II Museum.


Dining

Enjoy dining at River 127, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with breakfast, available for a fee.


Rooms

The Westin New Orleans Canal Place's 437 rooms are individually decorated and provide coffee makers, free newspapers, and free bottled water. Guests can expect 27-inch flat-screen TVs with digital channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Safes, phones, and ironing boards are other standard amenities.


Property features

Guests staying at The Westin New Orleans Canal Place enjoy a 24-hour health club, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 42.00 + Tax per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 17 meeting rooms, a conference center, and a business center.

Room options

Deluxe Room

King 1 | Sleeps 3

Suite (Bienville)

King 1 | Sleeps 3

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for The Westin New Orleans Canal Place

Everyone (32) Couples (32) Business (13) Family (7) Other (3) Friends (6)
5

beautiful hotel near french quarter

Everyone

The hotel is located on top of an upscale shopping mall. Everything in the building is clean and in excellent condition. Our room had an excellent view of the river. The hotel is close to the French Quarter, and perfect for anyone that's visiting a show at the nearby House of Blues. Also, while there is valet parking, the building has a parking garage that costs $30.00 per day after taxes. It's a reasonable price for New Orleans and very convenient.

By on Oct 10, 2017

5
Everyone

The hotel was great, location was nearby all the places we toured. The staff were very helpful and the view from our room was very nice too with the view of the river. I highly recommend this hotel!

By on Oct 9, 2017

3

great staff

Everyone

Room cleanliness a concern floor was never vacuumed, noticeable deprie found upon entry and throughout stay. Bathroom and bedding below par. Was transferred from initial room because an overwhelming amount of ants were in room. Maintenance worker who canbto spray room was very nice apologetic and really reminded me of what a Westin experience should be. With concern Regarding weather and prior room change I didn’t want to add to staffs stress so I endured. Very very very disappointing breakfast for the price and the subpar experience food temperature was not adequate selection on menu was not reflected within buffet, omelet was brought from another area was poorly made, cold and on a dirty plate. Just not the Westin experience that made me an advert member.

By , from new orleans on Oct 9, 2017

4

a bit dated but great location and service

Everyone

Accommodating earlier check in. great river views came with the whistle of river steam boat

By , from Richmond va on Sep 22, 2017

5

great time at the westin!!

Everyone

We enjoyed our selves, the hotel breakfast buffet was phenomenal. The location was close to things we wanted to see and do.

By on Aug 30, 2017

5

our wonderful experience at the westin

Everyone
A barge on the canal One of the freighter's on the Canal Taking extra care of morning guests Paddle Boat within walking distance

Very nice luxurious rooms. Very friendly and helpful staff. Close to Bourbon Street and French Quarter. Would definitely stay there again. Loved the view of the Canal and French Quarter from our room.

By , from Essexville on Aug 25, 2017

2
Everyone

I had to wait an hour to check in because they lost my reservation and said orbitz never send to us. When I booked two rooms. One under me and the other under my buddy. They had my friends reservation not mine. And this is in 2 in the morning after a very long drive. Then next day My iron wasn't working and I called downstairs for a new iron and it took them almost an hour to bring the iron which made me late for my meeting. I asked for the manager to call me which that never happen.

By , from chicago on Aug 24, 2017

4
Everyone

Hotel needs new things, but it was fine for a couple nights

By , from houston, tx on Aug 21, 2017

4

nice hotel

Everyone

Nice hotel, very spacious rooms. Wish the pool was opened but it's closed permanently.ij close walking distance to EVERYTHING !

By , from New Jersey on Aug 10, 2017

4

less than a mile from all the great fun!

Everyone
view from room best transportation from hotel to the french market and Jackson square

Check in was a breeze, great room with a nice view of the river! I recommend the deluxe room because it is spacious. The sitting area ( where you check in) is a great place to sit have a drink and enjoy the view. The shopping, food, great art galleries and the french market are all within walking distance. We did take the river tram transportation to the french flea market which is 1.25 each way and it is a 3 min walk from the hotel to the tram. The bar is dark but the bartenders are very nice and make great drinks.. fyi they are pricey though.

By , from Houston on Aug 2, 2017