Room, 1 King Bed, Non Smoking (Alexa)
from $90
Astor Crowne Plaza New Orleans
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 435 reviews
This hotel is most popular for:
Recent guest reviews
I booked the hotel months in advance. 1. The room I received has no view. Another roof was blocking the view. 2. I booked for two people on Orbitz with free breakfast. But, the hotel only gave me free breakfast for one. When I asked for the second one they said Orbitz make a mistake and basically told me to go pound salt. 3. VERY DISAPOINTED. The manager on duty was very rude also.
The room had a terrible smell of cigarettes. When I complained to the desk personnel they had someone come up and spray the carpet. They did this a few times but the smell was still there. Through the whole stay. Other than that, the hotel was fine.
Great location, great facilities, very friendly staff. Only drawback is the street is very loud at night, but they supply earplugs in each room!
The people who work at this hotel are amazing. Everyone at the front desk is genuinely nice and kind and anxious to make sure you enjoy your stay. The location could not be better - it is right at the crossroads of Canal and Bourbon Street.
Great location, spacious rooms, friendly staff, booked a king smoking Received double bed instead, kind of disappointing. Also windows didn’t open at all to allow fresh air in, but great for partying burbon, or hitting the shops of the French Quater
This hotel has a great location next to burbon street. Easily walk to the majority of the tourist attraction, food and places to get drinks. The room was clean and mondern. I did not hear any loud noises, talking or yelling from the room next door. During the parades it is required you wear your hotel wristband. This prevented random people going up to the rooms of the hotels.
Great place to enjoy all the Mardi Gras festivities!!!
Have stayed at this hotel 3 times over the last few years and it never disappoints. The rooms are very comfortable and clean and staff is very nice.
Nice hotel with friendly staff very close to Bourbon Street in the heart of downtown with all the shopping. down the street from the casino very good location
Great location right on Bourbon and Canal. Super walkable. Very nice lobby and rooms. We were on the 10th floor but could still hear the live music that goes on in the streets until late, but it did get quiet eventually. Valet parking is high. You can park for a little cheaper at a lot right behind the hotel with very little inconvenience.
There's one entrance into the hotel and it seems that entrance is ALWAYS surrounded by homeless, drunks and the other dregs os society. This hotel needs a serious renovation. ROOM: The beds were the hardest beds I've ever lay upon, as were the pillows. So many stains on the linen, towels and carpet makes you wonder how much the staff even care about the hotel. The shower was in working condition, but looks as though it hasn't been remodeled since the 1970's (same with the carpet). The only bright spot was the TV worked without issue. HOTEL: As soon as you walk into the hotel, it feels as though the temperature just dropped by 15 degrees. Not sure why they keep it so cold, especially since it's almost Winter. The lobby is very small/narrow that there are many bottlenecks. The corridor to the elevator is extremely dark/cold, as are the corridors to the rooms. Maybe they're trying to hide the outdated wallpaper or stained flooring. STAFF: The staff were courteous and helpful, especially Lily (young Chinese woman). One minor complaint we had was our room wasn't serviced for 3 days, even though we had the sign on our door to service. Granted, we left our room every morning by/before 10AM, so maybe they bypass your room after a certain time. A call down to the front desk was enough to get them to send up new towels. They also tried to charge us for a few long distance phone calls that we never made (we have cell phones).
Staff was nice. Bed was very comfortable ! Location was fabulous. We would stay there again.
Room needs a fridge in the room and a pad of paper.
Beautiful hotel located in the heart of New Orleans!
Great staff, held our luggage after check out as we had a late flight. Worked perfectly. Always cleaned room and always polite.
I have stayed at this hotel several times in the past without any major issues. This time however, there was an apparent issue with housekeeping because our room was not serviced for 3 of our 4 nights at the hotel. We were out of the room each day by mid-morning and would not return until late afternoon before heading back out to enjoy the NOLA nightlife. After calling to have clean towels and toiletries sent up on our second night and being reassured that our room would be serviced the following day, it was another 36 hours, three phone calls to the front desk / housekeeping, and one in person visit to the desk before our room was serviced. We were offered a $50.00 room service / restaurant credit for the inconvenience upon checkout. Very disappointing stay.
Ants in bathroom. Huge red stain in carpet. Hair in shower & on bathroom door. The only positive is the location, that's it.
The lobby area is nice and well kept. We had a few interactions with different staff members and they all were professional and very helpful. The location is fantastic in that the trolley stops are out your door, you are very close to the superdome and you are on Canal and Bourbon street. I would certainly recommend this hotel to anyone. This is the second time in the lkast 4 months that we have stayed in this hotel and we have had a great experience both times.
Our room had a view of canal street. It was convenient to walk in all directions we felt right in the middle. Bells man were all very friendly and ready to help us out with food suggestions! We WILL be staying there again.
Great location and friendly staff, definitely the place you want to stay if you want something close to Canal and Bourbon Street.
Hotel highlights
- Walking distance to Jackson Square
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Central Business District within a short walk of Jackson Square, Astor Crowne Plaza New Orleans is within a mile (2 km) of other popular sights such as Mercedes-Benz Superdome. This 693-room, 4-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi. Located in central New Orleans, the hotel is also near National World War II Museum and French Market.
Dining
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with cooked-to-order breakfast, available for a fee.
Rooms
All 693 air-conditioned rooms provide coffee makers, safes, and phones. TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Ironing boards and desks are also standard.
Property features
Guests of Astor Crowne Plaza New Orleans have access to an outdoor pool, a health club, and a rooftop terrace. Valet parking is offered for USD 46.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 13 meeting rooms, and conference space.
Guest reviews for Astor Crowne Plaza New Orleans
don't stay here:hotel will not honer orbitz bookin
Everyone
I booked the hotel months in advance. 1. The room I received has no view. Another roof was blocking the view. 2. I booked for two people on Orbitz with free breakfast. But, the hotel only gave me free breakfast for one. When I asked for the second one they said Orbitz make a mistake and basically told me to go pound salt. 3. VERY DISAPOINTED. The manager on duty was very rude also.
Everyone
The room had a terrible smell of cigarettes. When I complained to the desk personnel they had someone come up and spray the carpet. They did this a few times but the smell was still there. Through the whole stay. Other than that, the hotel was fine.
Everyone
Great location, great facilities, very friendly staff. Only drawback is the street is very loud at night, but they supply earplugs in each room!
great place on canal street
Everyone
The people who work at this hotel are amazing. Everyone at the front desk is genuinely nice and kind and anxious to make sure you enjoy your stay. The location could not be better - it is right at the crossroads of Canal and Bourbon Street.
location location location
Everyone
Great location, spacious rooms, friendly staff, booked a king smoking Received double bed instead, kind of disappointing. Also windows didn’t open at all to allow fresh air in, but great for partying burbon, or hitting the shops of the French Quater
great hotel
Everyone
This hotel has a great location next to burbon street. Easily walk to the majority of the tourist attraction, food and places to get drinks. The room was clean and mondern. I did not hear any loud noises, talking or yelling from the room next door. During the parades it is required you wear your hotel wristband. This prevented random people going up to the rooms of the hotels.
nice hotel middle of the action
Everyone
Great place to enjoy all the Mardi Gras festivities!!!
Everyone
Have stayed at this hotel 3 times over the last few years and it never disappoints. The rooms are very comfortable and clean and staff is very nice.
Everyone
Nice hotel with friendly staff very close to Bourbon Street in the heart of downtown with all the shopping. down the street from the casino very good location
Everyone
Great location right on Bourbon and Canal. Super walkable. Very nice lobby and rooms. We were on the 10th floor but could still hear the live music that goes on in the streets until late, but it did get quiet eventually. Valet parking is high. You can park for a little cheaper at a lot right behind the hotel with very little inconvenience.