Was suppose to have a King room instead got a double room then nobody came to clean room until check out no clean towels for 5 days
The location was amazing and is the main reason we chose to stay there. Emplyees were incredibly friendly and very helpful. All public/common areas of the hotel were pristine, but I felt our room was not as clean as it could have been. It was by no means filthy, you could tell they aren't paying attention to the little details. Overall, I would definitely stay here again!
Needed to request housekeeping which didn’t always work. Then only dropped off clean towels on bed
Location was great No one came to clean the room while I was there/did not request do not disturb
The thing I liked was that it was close in proximity to the French quarter and transportation to where I was visiting using the trolleys and buses. The room was very nice as well. But the temperature was either cold or muggy and I had to get another room because the first one was flooded and the second one smelled like cigarettes. Plus the covers were so thin I couldn’t keep warm.
Got in early and room was ready for check in.
Quiet & clean. The restaurant is awesome too!
The beds in that place were the most uncomfortable I've ever slept in. They were stains all over the carpet the shampoo bottles were full but dispensers did not work. Called the front desk several times and not once did anyone answer the phone.
Our room had a view of a brick wall 3' away and no external light. The hotel was extremely short staffed. the restaurant was not open and the bar was closed because of lack of staff. I do not believe they are ready for customers to return yet. It was not just a problem at this hotel most of the restaurants and other shops around had the same issues. Until the staffing returns to full in New Orleans I would stay away.
I cant recall her name but she worked Tuesday afternoon at front desk. She was really polite and helpful. We was worried we couldn't check in early because our flight came in early but to our surprise no hassle and everyone went smooth.
Staff encouraged us to just drop the keys instead of checking out. They added bogus "long distance" telephone charges of $85 to my final bill. We literally never picked up the room phone. After 7 days "accounting" hasn't returned calls. During our stay, the front desk and concierge was barely staffed. Great property and location, but barely staffed and unresponsive.
Great location and rooms were big and they were clean.
Very friendly staff, nice hotel and great location. Bell men attentive and professional.
Beautiful mysterious hotel
Room was great and great location
I would stay here everytime I visit New Orleans.
Located in French Quarter, Astor Crowne Plaza New Orleans French Quarter is next to popular attractions like Canal Street and Bourbon Street. This 693-room, 4.5-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is available for a fee.
The 693 rooms have an array of amenities, including coffee makers, safes, and phones. Guests can expect free WiFi and TVs with pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are other standard amenities.
Astor Crowne Plaza New Orleans French Quarter features an outdoor pool, free WiFi in public areas, and conference space. Valet parking is available for USD 49 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a business center, express check-out, and free newspapers.
Was suppose to have a King room instead got a double room then nobody came to clean room until check out no clean towels for 5 days
The location was amazing and is the main reason we chose to stay there. Emplyees were incredibly friendly and very helpful. All public/common areas of the hotel were pristine, but I felt our room was not as clean as it could have been. It was by no means filthy, you could tell they aren't paying attention to the little details. Overall, I would definitely stay here again!
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!
Needed to request housekeeping which didn’t always work. Then only dropped off clean towels on bed
Thank you for taking the time to share your thoughts with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.
Location was great No one came to clean the room while I was there/did not request do not disturb
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation.
The thing I liked was that it was close in proximity to the French quarter and transportation to where I was visiting using the trolleys and buses. The room was very nice as well. But the temperature was either cold or muggy and I had to get another room because the first one was flooded and the second one smelled like cigarettes. Plus the covers were so thin I couldn’t keep warm.
Thank you for taking the time to share your thoughts with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.
Got in early and room was ready for check in.
Thank you for participating in our survey. It is appreciated and we look forward to your return.
Quiet & clean. The restaurant is awesome too!
We’re delighted to hear that we went above and beyond in providing you with the best experience possible! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!
The beds in that place were the most uncomfortable I've ever slept in. They were stains all over the carpet the shampoo bottles were full but dispensers did not work. Called the front desk several times and not once did anyone answer the phone.
Thank you for taking the time to submit your review. Please know that the level of service you described is highly unusual as we pride ourselves on offering each of our guests a memorable and comfortable stay. Rest assured that your feed back has been shared with the concerned departments and we are actively working to make sure these issues don't arise in the future. We hope you will visit us again soon so that we may turn your experience around. best regards, Brandy
Our room had a view of a brick wall 3' away and no external light. The hotel was extremely short staffed. the restaurant was not open and the bar was closed because of lack of staff. I do not believe they are ready for customers to return yet. It was not just a problem at this hotel most of the restaurants and other shops around had the same issues. Until the staffing returns to full in New Orleans I would stay away.
Thank you for taking the time to review our hotel. We have high expectations for ourselves and are all sorry we missed the mark on your experience. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.