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The Old No. 77 Hotel & Chandlery

4.0 out of 5.0

Recent guest reviews

We had stayed at the Old no. 77 once before and had a great experience. This time, not so much! When we were in the first room there was a barking dog in the next room and noisy occupants so we asked to change rooms. The check-in personnel were not very accommodating, but finally - after making us wait all day & after we said we would need to talk to the manager - gave us a different room. Its bathroom floor had not been swept and the A/C unit was noisy. Although the daily parking charge of $49 was excessive, kudos to the valets who were always very friendly and helpful to us during our stay.

The overall idea behind the property is sound. The execution is lacking.

When booking, be aware that the descriptions of the rooms even on their own website are not accurate. If you choose a queen premium or deluxe you are not guaranteed a window - according to one of the front desk staff members they only have 4 queen rooms with windows. My shower was filthy (slimy black mold/fungus growing around the edges and tiles on shower floor), asked for it to be cleaned, it was not. After returning that evening, the front desk person was extremely helpful in trying to get it cleaned again while I waited in the lobby, it wasn't even touched. She had to move me to a new room where the shower was better, but the cleanliness of the carpet and sheets were questionable (stepped on sequins and a pill before I was able to turn on the lights and the sheets had stains). The lobby coffee bar and the restaurant are amazing, just make sure you stay elsewhere. Also if you want privacy, the walls are thin - I heard my neighbors' entire drunken conversation with enough clarity to know where to find the best tacos at 1 am in the morning.

Historical structure, convenient location, good price

Housekeeping was excellent. Extremely helpful. Room was very clean. Mary at the front desk was also excellent.

Got a room I did not order and was told it was what i ordered. Never would I have reserved what I got. In a discussion with another patron during my stay I found the same happened to him. I believe they run a bait and switch. Of course they used Mardi Gra as an excuse. Do to the fact it was Mardi Gra I had no choice but to stay. On another note the restaurant was poorly staffed for the whole week and staffed by people who have no business being in the business, they were slow and rude. One example on “ Fat Tuesday” at lunch they had 1 server at the bar with a 3 deep crowd? No managers around?

great location. Terrific location. Friendly staff. Typical of the warehouse district, it's a little sparse.

Disappointed! Room was small and noisy. No coffee available. Only one bathrobe. Bad lighting. We will not return.

Has Potential to be an awesome hotel. The location is pretty good and the decor is nice, but there are things that just make it ok. For example the room had extremely creaky floors, showers that could be cleaned better, and things that made the room not seem completely clean like a sock laying in the closet and a shampoo bottle that was almost empty. It is just ok.

Definitely not worth the price Would not recommend this place Nice location Close to mall casino canal street

This hotel has charm. It’s not like a standard chain hotel room. It’s an old tobacco warehouse with exposed brick walls and beautiful fixtures in the lobby. The rooms are small but very pretty and very comfortable. Great shower!

Not the greatest view but I didn’t pick this place for the view. The entire place had character and charm and the best part was the restaurant! The food was amazing!

Short walk to the French Quarter. Great area, safe and convenient. The staff was always accommodating. Food was great and inventive. The hotel is very charming, retro-industrial, yet modern. Clean and well cared for. Our stay was fabulous. It will be our recommendation to others for a great place to stay. We will be back!

535 Tchoupitoulas Street New Orleans LA

Hotel highlights

  • Walking distance to Canal Street and Audubon Aquarium of the Americas
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Central Business District, The Old No. 77 Hotel & Chandlery is within a 5-minute walk of Louisiana Children's Museum and within 15 minutes of other popular attractions like Audubon Aquarium of the Americas. This 167-room, 4-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 10 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with satellite channels. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a minibar, free local calls, and a ceiling fan.


Property features

Guests of The Old No. 77 Hotel & Chandlery enjoy a 24-hour fitness center, free WiFi in public areas, and a meeting room. Valet parking is available for USD 42 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this historic hotel include express check-out, free newspapers, and a vending machine.

Room options

Room, 1 Double Bed, Windowless (Wayfarer)

Full 1 | Sleeps 2

Suite (Artist Loft)

King 1 | Sleeps 4

Premium Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for The Old No. 77 Hotel & Chandlery

Everyone (61) Couples (14) Students (1)
1
Everyone

Not much. Rooms were small not clean. Front desk charged my card twice for deposit. Didn't fix it. Had very expensive mini bar and items. No window

By on Jun 20, 2019

2
Partner Couples

We had stayed at the Old no. 77 once before and had a great experience. This time, not so much! When we were in the first room there was a barking dog in the next room and noisy occupants so we asked to change rooms. The check-in personnel were not very accommodating, but finally - after making us wait all day & after we said we would need to talk to the manager - gave us a different room. Its bathroom floor had not been swept and the A/C unit was noisy. Although the daily parking charge of $49 was excessive, kudos to the valets who were always very friendly and helpful to us during our stay.

By on May 28, 2019

Review comment responded on May 28, 2019

Please accept our apologies, I am sorry to hear that we did not provide the best service possible. I will share your feedback with my team to implement improvements for future guests. Thank you for your feedback.

2
Everyone

The overall idea behind the property is sound. The execution is lacking.

By on May 26, 2019

Review comment responded on May 26, 2019

Please contact the front desk at your earliest convenience. I would like to hear more about your stay. I would like to see what we can do to turn things around.

2
Friends Business Business Travelers

When booking, be aware that the descriptions of the rooms even on their own website are not accurate. If you choose a queen premium or deluxe you are not guaranteed a window - according to one of the front desk staff members they only have 4 queen rooms with windows. My shower was filthy (slimy black mold/fungus growing around the edges and tiles on shower floor), asked for it to be cleaned, it was not. After returning that evening, the front desk person was extremely helpful in trying to get it cleaned again while I waited in the lobby, it wasn't even touched. She had to move me to a new room where the shower was better, but the cleanliness of the carpet and sheets were questionable (stepped on sequins and a pill before I was able to turn on the lights and the sheets had stains). The lobby coffee bar and the restaurant are amazing, just make sure you stay elsewhere. Also if you want privacy, the walls are thin - I heard my neighbors' entire drunken conversation with enough clarity to know where to find the best tacos at 1 am in the morning.

By on Apr 18, 2019

Review comment responded on Apr 18, 2019

Thank you for your valued feedback. We apologize that you did not enjoy your stay with us, I assure you that is not the norm.

4
Business Business Travelers

Historical structure, convenient location, good price

By on Apr 4, 2019

Review comment responded on Apr 4, 2019

Thank you for the great feedback! We're happy you enjoyed your stay with us and we hope to see you again.

4
Everyone

By on Apr 3, 2019

Review comment responded on Apr 3, 2019

Thank you for your feedback. We hope to see you soon!

4
Partner Couples

Housekeeping was excellent. Extremely helpful. Room was very clean. Mary at the front desk was also excellent.

By on Apr 3, 2019

Review comment responded on Apr 3, 2019

Thank you for your review! We’re delighted to know that you had an excellent stay with us. I’ll be sure to share your feedback with the team. We hope to see you soon!

4
Everyone

By on Apr 1, 2019

Review comment responded on Apr 1, 2019

Thank you for the great feedback!

4
Everyone

By on Mar 28, 2019

Review comment responded on Apr 1, 2019

Thank you for the wonderful 4/5 rating.

5
Everyone

By on Mar 22, 2019

Review comment responded on Apr 1, 2019

Thank you for the wonderful 5/5 rating.

The Old No. 77 Hotel & Chandlery

535 Tchoupitoulas Street, New Orleans, LA 70130