Tried checking in at 3:55pm and was told I was too early and the room was not ready and that they would call me when it was. Waited an hour and went back to check and was told it still wasn't ready. Couldn't check in until 5:45 and they never did call me. Then when I asked if they would then give me an hour late check out for the inconvenience I was told no because the room was booked for later that night. The arcade was hit and miss if something worked. Nothing opened until 10 am and checkout was at 11.
The onsite restaurant had horrible service. I feel like for the price rooms should be more updated. The golf course and staff were great!
Everything was FABULOUS I really mean it. The Arcade however was way messed up 90 percent of the machines either ate my tokens or didn’t spit out my tickets I won...
Stayed in the deluxe cabin suites on 07/13/20. Bed bugs on multiple beds. Manager was supposed to follow up with me, never happened. Very unprofessional.
We loved the staff and the cozy atmosphere. It made our stay so much more enjoyable and personalble.
This place was absolutely amazing!! We want to go back for a vacation in the future
This was an awful experience. I don't want to spend more time describing it.
Double JJ Resort is adjacent to popular attractions such as Gold Rush Water Park and Thoroughbred Golf Club. This 181-room resort has 2 indoor pools along with a golf course and a water park.
This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. You can get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 10:00 AM.
TVs come with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers and free local calls. Limited housekeeping is available.
Double JJ Resort features a golf course, 2 indoor pools, and a water park. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this golf resort include a lazy river, a children's pool, and outdoor tennis courts.
Tried checking in at 3:55pm and was told I was too early and the room was not ready and that they would call me when it was. Waited an hour and went back to check and was told it still wasn't ready. Couldn't check in until 5:45 and they never did call me. Then when I asked if they would then give me an hour late check out for the inconvenience I was told no because the room was booked for later that night. The arcade was hit and miss if something worked. Nothing opened until 10 am and checkout was at 11.
The onsite restaurant had horrible service. I feel like for the price rooms should be more updated. The golf course and staff were great!
Everything was FABULOUS I really mean it. The Arcade however was way messed up 90 percent of the machines either ate my tokens or didn’t spit out my tickets I won...
Thank you for your rating, please contact us if you have any additional remarks.
Stayed in the deluxe cabin suites on 07/13/20. Bed bugs on multiple beds. Manager was supposed to follow up with me, never happened. Very unprofessional.
Hello Mario, could you please send us a message? We don't see any reservations with the name Mario Y. on the date you mentioned, which leads us to believe you stayed in a privately held owners-unit. These units are not ours and are rented out independently from us. We sanitize, treat, and inspect our beds for these issues regularly simply because the cabins are out in the woods, we take extra care to prevent anything like this. We look forward to hearing from you to resolve this.
Thank you for your rating, please contact us if you have any additional remarks.
Hello, would you mind messaging us more details regarding your experience? Thank you.
Hi Gray, thank you so much for taking the time to share your thoughts on your stay with us and we are so glad that you enjoyed your experience. We sincerely apologize for the arcade situation, we are currently in the process of replacing those machines so this will not happen again in the future. Thanks again, we hope to see you again soon! Best regards.