Upon walking into our room we spotted a bug in the hall then opening our door we saw a small roach like bug on the wall in our room. Then walked into bathroom and saw a small roach in sink & on the toilet. The comforter had something that resembles semen or super glue in two spots. We definitely won’t be back
No hot water in the shower, only sugared oatmeal at breakfast
The walls were dirty and stained, the corners had dust/trash in them. The breakfast was nothing like in the picture that I saw online. The walls and floors are really thin, we had someone above us; and they had to have had small children; but we could hear every step, jump, run, kick... It was very disturbing when trying to sleep. I guess I was only paying for convenience of being close to the water park. Definitely not worth $400 for 2 days, more like $90/day. Oh and the WiFi was slower than our own data. It's not what I'm used to for that price.
Our room was full of aunts, the property owner came in and fogged our room with bug spray to the point we could not breathe. Had to leave the hotel and get another room. They refused to give us a reimbursement.
I booked this hotel because it was a fair price. We did not feel very welcome at this business and the staff was not very friendly. I would not recommend staying at this location.
The air conditioning didn’t work well and the front desk person wouldn’t allow us to switch rooms
The room smelling musky
The AC in the room was not cooling after the first night. The mini fridge barely kept anything cold. The bathroom sink held water and did not drain properly.
Clean place. Our blow dryer didn’t work room 308. Quiet and we got some good sleep. Breakfast was good too.
Just an old hotel that has had some fresh paint thrown on it. When we entered the lobby, we were greeted by a very musty smell. It was warm in the lobby area/hallway, so my guess is they were trying to save a little money by not running the A/C - apparently oblivious to the fact you need to run A/C to turn the air over enough to keep from having the musty smell. The carpets in the hallways were stained and probably added to the bad smell. When we entered our room, we were greeted by a bug in the bathroom. I also noticed some shoddy repairs to the tub - caulking around the fixtures looked like it was done by my 4 yr old grandson. The sink in the bathroom had no stopper and was partially clogged and had a sewer smell when you got near it. A painting was missing from a wall in our room. There were also several places where the walls had apparently been patched, but the texture didn't match at all - again, a half-hearted attempt at a repair. The sheets and pillows were so wrinkled, it was difficult to tell if they had been washed/replaced after the last guests. So much so, that my wife refused to use them - she slept on top of them using a towel and jacket to cover up. To sum it up, it just looks like the owners are spending the minimum on upkeep and repairs - possibly trying to do it themselves. The name of this hotel is Microtel Inn & Suites "BY WYNDHAM". I am surprised that Wyndham would put their name on it. The staff was very nice - too bad hotel was not.
Loved that we were so close to everything, but then, it is a small town. Room was exactly what you expect. Beds were quite comfortable! It was quiet, and I had waffles every morning. I'll absolutely stay there again
Great as usual. Staff very nice.
The facility is older, the room was clean and nice. Lobby, dining area needs cleaning.
Worst staff ever! Guy was trying to charge me $50 for my service dog. You’re better off going anywhere else but here.
Microtel Inn & Suites by Wyndham New Braunfels places you within a 10-minute stroll of New Braunfels MarketPlace and New Braunfels Conservation Society. This 65-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include coffee makers, free weekday newspapers, and ironing boards. Housekeeping is available on request.
Microtel Inn & Suites by Wyndham New Braunfels features free WiFi in public areas, a business center, and a seasonal outdoor pool. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include free newspapers, laundry facilities, and barbecue grills.
Upon walking into our room we spotted a bug in the hall then opening our door we saw a small roach like bug on the wall in our room. Then walked into bathroom and saw a small roach in sink & on the toilet. The comforter had something that resembles semen or super glue in two spots. We definitely won’t be back
No hot water in the shower, only sugared oatmeal at breakfast
Dear Walter,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team
Dear Jennifer,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
The walls were dirty and stained, the corners had dust/trash in them. The breakfast was nothing like in the picture that I saw online. The walls and floors are really thin, we had someone above us; and they had to have had small children; but we could hear every step, jump, run, kick... It was very disturbing when trying to sleep. I guess I was only paying for convenience of being close to the water park. Definitely not worth $400 for 2 days, more like $90/day. Oh and the WiFi was slower than our own data. It's not what I'm used to for that price.
Dear Jocelyn,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team
Our room was full of aunts, the property owner came in and fogged our room with bug spray to the point we could not breathe. Had to leave the hotel and get another room. They refused to give us a reimbursement.
Dear Richard,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
I booked this hotel because it was a fair price. We did not feel very welcome at this business and the staff was not very friendly. I would not recommend staying at this location.
Dear James,We apologize if you found any of our staff to be unfriendly. Our associates are well trained to meet and attend to our guests and are always helpful and attentive to every visitor’s needs. This is not usual of our staff at all. Thank you for bringing our attention to this situation. We will definitely look into this and ensure this does not happen again.Sincerely,Management Team
The air conditioning didn’t work well and the front desk person wouldn’t allow us to switch rooms
Dear Sarah,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
Dear Marcia,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
The room smelling musky
Dear HeatherWe are gutted to learn about your experience with regard to the cleanliness of our property. We have communicated your concerns Regarding the musky smell straight to our housekeeping staff straightaway to ensure the hotel maintains its standard and no other guests experience the same. Allow us to convince you that what you experience is a rare instance. We are striving to adopt the best hygiene standards, and having said that, we hope you will overlook this instance and give us another opportunity in the future to host you better.
Dear Wendy,We are deeply sorry for your experience. We are taking your feedback very seriously and are taking immediate action to address these issues. We value your business and hope you will give us another chance in the future.Sincerely,Management Team