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Recent guest reviews

i got the room 232 and the room look spacious but have some strong smell, the bathroom is big too. The carpet and floor kind dirty and you will see your foot get black after walking on it. The bed is ok but pillow is too old and no more puff The worst part is start at around mid night when my wife can't sleep on her bed and she found some small bug,she call me and I wrap them with paper and it has blood and i know this bed bug..we try to clean the bed and we think is ok...She cover herself with blanket and my kid is not, now she go back home and find out lots of bites sign on her chest and belly.. To the hotel please treatment to all room to prevent it...

Breakfast was closed because of COVID but that was understandable.

Clean and convenient. Staff friendly and courteous.

The front desk computer system must be way out of date, it is very slow. Continental breakfast was below standard. Overall this hotel is way below par with all the other Comfort inns i have stayed in the ast several years.

The weight room all 3 machines dint work , pool was to dirty not the best hotel

The experience was not good. Upon discovering the pool was unusable I asked to be move to a sister hotel nearby and the front desk staff & manager gave no support and told me to just take care of it on my own! This place gets a "F" in my grading system. I did however get great support from a guy named Walter at corporate when I called to find a solution to the situation.

Was what I expected Comfort Suites & Inn are reliable and standards are consistent.

We stayed in the hotel for 4 nights. The room was clean and comfortable and the staff was very friendly.

The room was clean and spacious plus the bed was comfortable. The small closet was jammed so I couldn't hang my clothes which was an annoyance but not a big deal. The staff was friendly and helpful.

the interiors have recently been re-done - so recently that our room didn't appear to be quite done yet! Instead of finishing the last couple of items, they put a sign on the desk apologizing. I guess that was easier. All told, this could be a high-value motel. Nice updated decor moves it up. A few glitches, though. First, no towel bar? Really? Second, the key cards wouldn't work more than once, meaning repeated trips to the desk to get them re-programmed. Third, no elevator. How do they get the cleaning cart upstairs? Finally - and most critically - bad road noise. They should have spent money on new windows with double-paned glass. I kept thinking the window was actually OPEN the noise was so clear! Tip: get a room on the south side, it faces somewhat away from the freeway (mine was on the north). Other than the road noise, I'd recommend this as a clean, average, nicely-decorated room.

Very out-dated and old. No elevators, beds weren't comfortable, staff didn't clean out trash cans when cleaning. Breakfast isn't served long enough. Staff at check-in and check-out were nice. Location was nice, easy to get to. Air conditioner wouldn't cool the room off, kept shutting off.

This was a convenient locaation for an overnight stay. The staff was nice and rooms were comfortable.

Good

This is a nice motel. Located in "Motel Alley" off I-35 across from The Home Depot. Nice staff. Clean rooms. Nice breakfast. Good location. Good value.

The staff was helpful and friendly. Nice facility.

I 35 N New Braunfels TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Comfort Suites - New Braunfels places you within 3 miles (5 km) of popular attractions like Gruene Hall and Schlitterbahn New Braunfels Waterpark and Resort. This 62-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 6 AM to 9 AM.


Rooms

The 62 accommodations feature sitting areas. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and coffee makers.


Property features

Guests staying at Comfort Suites - New Braunfels enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Suite, Multiple Beds, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Suite, Multiple Beds, Accessible, Non Smoking

2 Queen Beds and 1 Twin Sofa Bed | Sleeps 5

Guest reviews for Comfort Suites - New Braunfels

Everyone (3) Business (2) Couples (5) Family (3) Friends (1) Other (1)
2
Family

i got the room 232 and the room look spacious but have some strong smell, the bathroom is big too. The carpet and floor kind dirty and you will see your foot get black after walking on it. The bed is ok but pillow is too old and no more puff The worst part is start at around mid night when my wife can't sleep on her bed and she found some small bug,she call me and I wrap them with paper and it has blood and i know this bed bug..we try to clean the bed and we think is ok...She cover herself with blanket and my kid is not, now she go back home and find out lots of bites sign on her chest and belly.. To the hotel please treatment to all room to prevent it...

By on Apr 5, 2021

Review comment responded on Apr 7, 2021

Thank you for taking the time to complete a survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. we do care and try our best to make stay comfortable and enjoyable. thankyou for letting us know about the begs, we have pest control service come and check once a month but we called to schedule ASAP. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4
Family

Breakfast was closed because of COVID but that was understandable.

By , from Fort Worth on Jun 2, 2020

Review comment responded on Jun 3, 2020

We appreciate your rating of our hotel and the feedback you have shared pertaining to our breakfast. Your voice is very valuable to us and we hope you will return on your next travels.

5
Partner Couples

Clean and convenient. Staff friendly and courteous.

By on Nov 30, 2019

Review comment responded on Dec 1, 2019

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

3
Partner Couples

The front desk computer system must be way out of date, it is very slow. Continental breakfast was below standard. Overall this hotel is way below par with all the other Comfort inns i have stayed in the ast several years.

By on Sep 22, 2019

Review comment responded on Oct 6, 2019

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Yogi P. Guest Services

3

good location but not too clean

Everyone

The weight room all 3 machines dint work , pool was to dirty not the best hotel

By , from a on Sep 19, 2016

1

manager failed to help

Everyone

The experience was not good. Upon discovering the pool was unusable I asked to be move to a sister hotel nearby and the front desk staff & manager gave no support and told me to just take care of it on my own! This place gets a "F" in my grading system. I did however get great support from a guy named Walter at corporate when I called to find a solution to the situation.

By on Aug 14, 2016

4
Everyone

Was what I expected Comfort Suites & Inn are reliable and standards are consistent.

By on Feb 23, 2016

5

clean room - friendly staff

Business

We stayed in the hotel for 4 nights. The room was clean and comfortable and the staff was very friendly.

By on Dec 5, 2015

4

weekend getaway

Couples

The room was clean and spacious plus the bed was comfortable. The small closet was jammed so I couldn't hang my clothes which was an annoyance but not a big deal. The staff was friendly and helpful.

By on Nov 17, 2015

3

adequate, but a few glitches

Other

the interiors have recently been re-done - so recently that our room didn't appear to be quite done yet! Instead of finishing the last couple of items, they put a sign on the desk apologizing. I guess that was easier. All told, this could be a high-value motel. Nice updated decor moves it up. A few glitches, though. First, no towel bar? Really? Second, the key cards wouldn't work more than once, meaning repeated trips to the desk to get them re-programmed. Third, no elevator. How do they get the cleaning cart upstairs? Finally - and most critically - bad road noise. They should have spent money on new windows with double-paned glass. I kept thinking the window was actually OPEN the noise was so clear! Tip: get a room on the south side, it faces somewhat away from the freeway (mine was on the north). Other than the road noise, I'd recommend this as a clean, average, nicely-decorated room.

By on Sep 1, 2014

Comfort Suites - New Braunfels

1489 I 35 N, New Braunfels, TX 78130
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