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Comfort Suites - New Braunfels

2.5 out of 5.0

Recent guest reviews

The weight room all 3 machines dint work , pool was to dirty not the best hotel

The experience was not good. Upon discovering the pool was unusable I asked to be move to a sister hotel nearby and the front desk staff & manager gave no support and told me to just take care of it on my own! This place gets a "F" in my grading system. I did however get great support from a guy named Walter at corporate when I called to find a solution to the situation.

Was what I expected Comfort Suites & Inn are reliable and standards are consistent.

We stayed in the hotel for 4 nights. The room was clean and comfortable and the staff was very friendly.

The room was clean and spacious plus the bed was comfortable. The small closet was jammed so I couldn't hang my clothes which was an annoyance but not a big deal. The staff was friendly and helpful.

the interiors have recently been re-done - so recently that our room didn't appear to be quite done yet! Instead of finishing the last couple of items, they put a sign on the desk apologizing. I guess that was easier. All told, this could be a high-value motel. Nice updated decor moves it up. A few glitches, though. First, no towel bar? Really? Second, the key cards wouldn't work more than once, meaning repeated trips to the desk to get them re-programmed. Third, no elevator. How do they get the cleaning cart upstairs? Finally - and most critically - bad road noise. They should have spent money on new windows with double-paned glass. I kept thinking the window was actually OPEN the noise was so clear! Tip: get a room on the south side, it faces somewhat away from the freeway (mine was on the north). Other than the road noise, I'd recommend this as a clean, average, nicely-decorated room.

Very out-dated and old. No elevators, beds weren't comfortable, staff didn't clean out trash cans when cleaning. Breakfast isn't served long enough. Staff at check-in and check-out were nice. Location was nice, easy to get to. Air conditioner wouldn't cool the room off, kept shutting off.

This was a convenient locaation for an overnight stay. The staff was nice and rooms were comfortable.

Good

This is a nice motel. Located in "Motel Alley" off I-35 across from The Home Depot. Nice staff. Clean rooms. Nice breakfast. Good location. Good value.

The staff was helpful and friendly. Nice facility.

1489 I 35 N New Braunfels TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Comfort Suites - New Braunfels is a short stroll from New Braunfels Conservation Society and Museum Of Texas Handmade Furniture. This 62-room motel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. Also nearby are Schlitterbahn New Braunfels Waterpark and Resort and New Braunfels MarketPlace.


Dining

Start your day off right with a free hot/cold buffet breakfast, served each morning from 6 AM to 9 AM.


Rooms

All 62 recently renovated accommodations feature sitting areas. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.


Property features

Guests of Comfort Suites - New Braunfels have access to an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite Two Queen Beds Non Smoking Sofa Bed

Queen 2 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 3

Suite, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Comfort Suites - New Braunfels

Everyone (3) Business (2) Couples (3) Family (1) Other (1) Friends (1)
3

good location but not too clean

Everyone

The weight room all 3 machines dint work , pool was to dirty not the best hotel

By , from a on Sep 19, 2016

1

manager failed to help

Everyone

The experience was not good. Upon discovering the pool was unusable I asked to be move to a sister hotel nearby and the front desk staff & manager gave no support and told me to just take care of it on my own! This place gets a "F" in my grading system. I did however get great support from a guy named Walter at corporate when I called to find a solution to the situation.

By on Aug 14, 2016

4
Everyone

Was what I expected Comfort Suites & Inn are reliable and standards are consistent.

By on Feb 23, 2016

5

clean room - friendly staff

BusinessTravelers

We stayed in the hotel for 4 nights. The room was clean and comfortable and the staff was very friendly.

By on Dec 5, 2015

4

weekend getaway

Couples

The room was clean and spacious plus the bed was comfortable. The small closet was jammed so I couldn't hang my clothes which was an annoyance but not a big deal. The staff was friendly and helpful.

By on Nov 17, 2015

3

adequate, but a few glitches

LGBT

the interiors have recently been re-done - so recently that our room didn't appear to be quite done yet! Instead of finishing the last couple of items, they put a sign on the desk apologizing. I guess that was easier. All told, this could be a high-value motel. Nice updated decor moves it up. A few glitches, though. First, no towel bar? Really? Second, the key cards wouldn't work more than once, meaning repeated trips to the desk to get them re-programmed. Third, no elevator. How do they get the cleaning cart upstairs? Finally - and most critically - bad road noise. They should have spent money on new windows with double-paned glass. I kept thinking the window was actually OPEN the noise was so clear! Tip: get a room on the south side, it faces somewhat away from the freeway (mine was on the north). Other than the road noise, I'd recommend this as a clean, average, nicely-decorated room.

By on Sep 1, 2014

2

birthday getaway...

GetawayWithFriends

Very out-dated and old. No elevators, beds weren't comfortable, staff didn't clean out trash cans when cleaning. Breakfast isn't served long enough. Staff at check-in and check-out were nice. Location was nice, easy to get to. Air conditioner wouldn't cool the room off, kept shutting off.

By on Jun 12, 2012

3

nice overnight stay

Couples

This was a convenient locaation for an overnight stay. The staff was nice and rooms were comfortable.

By on Oct 13, 2009

3

nb

Families

Good

By on Aug 16, 2009

4

nice motel; good location; good value

Couples

This is a nice motel. Located in "Motel Alley" off I-35 across from The Home Depot. Nice staff. Clean rooms. Nice breakfast. Good location. Good value.

By on Jul 8, 2009