Fairfield Inn & Suites by Marriott New Braunfels2.5 out of 5.0
Recent guest reviews
Friendly staff, great assortment for breakfast, and very clean! Only complaint was the jacuzzi was dirty. You have a lot of places minutes away, the biggest plus was that I was so close to Schlitterbahn! Most definetly will be visiting again
Walking into the lobby, Cynthia greets you and check in is fast. Our rooms were very well decorated and comfortable. The pool was relaxing and lots of restaurants in the area. A free hearty breakfast got us off to a good day touring the town.
I stayed at the hotel for 2 weeks. Very clean, comfortable and safe hotel. I had a couple of hiccups, but the Manager and staff was very helpful and accommodating. Great for Business travel and would perfect for family as well.
This is one of the best Fairfield's we have stayed at. Excellent rooms - great staff. Free USA Today. And just a wonderful breakfast - top of the line products for breakfast. Try the River Hofbrau Restaurant for dinner - beautiful place on the river.
FEMA placed us here after our home was badly damaged during Hurricane Harvey. Cynthia,Kevin made sure my mother had access to a handicap shower chair. Carla, Kallie,and Alexis made sure my mother was able to get my phone calls even when there was very bad signals from Rockport.Brad and Jacob were very nice and April was awesome on the weekends.The breakfast staff extremely kind, and the maids Wonderful.,friendly and caring.Robert was wonderful maintained the premises. Whom ever hired this staff is to be commended .outstanding all.
We stayed here recently. Very easy check in and young lady working the front desk was very nice and helpful. Room was very comfortable and nice. Bathroom had only a shower which was really nice. Will stay here again for sure.
First of all Kevin matched the price from a 3rd party website and was very helpful on phone. Hotel was nice, room was big but shower was so so. The drain cover was loose and would stick to your foot if stepped on. Didn't like the way had to start the shower only one side of door opens and had to get inside to start the shower spraying cold water on me. Forgot to ask for a room with tub but that was my Fault.Not many plugs to charge cell phones. Like hotels that bed side lamps have plugs so can charge phone. Has nice indoor pool which we used and was great temperature just somewhat dirty. Around the edge of the pool was pretty dirty. Jacuzzi was nice but again not real clean. I liked the jets spraying up from the bottom of Jacuzzi not just from the sides. I would stay there again just hope the pool would be cleaner and room with tub and shower. Also warning.. big problem if you have an early flight out, the computer area is closed early in morning computers are taken away so could not check in or print my boarding pass like I usually do. First time this has happened to me. When asked about printing boarding pass they did not say it is closed down through night til probably 8 or 9 otherwise I would have brought my laptop in so could at least ck in earlier and print boarding pass at airport.
Jacob is awesome, he is (sick) meaning awesome... he has a great style and look and always groomed for work, with a great smile when he sees me or my Co workers, he always offers my coworkers and I if we need help. Jacob keep up the hard work man!!!
I've been staying here for a while for work and it has been such a pleasant stay! Jacob at the front desk is so attentive and helpful! Great service. My room is up kept everyday and they even provide breakfast! 10/10
Jacob is great.. he has helped me with the laundry wen the machine was full.. he let us eat breakfast right wen he first put it out a little early.. he makes popcorn for us when we're hungry in the lobby
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 226 reviews