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Hilton Garden Inn Nashville/Franklin Cool Springs

3.0 out of 5.0
  • Close to CoolSprings Galleria
  • Free WiFi in rooms and ...
  • Free parking
  • Onsite dining

Recent guest reviews

I liked that water and tea was available in the lobby. So nice to walk in from a hot day and have a cool drink available.

Great hotel. Huge rooms, great location, helpful staff.

The beds were a little firm for me, but wouldn't rate down the hotel for that. The pool and fitness room were great! The staff was friendly and helpful on local attractions. The Tin Roof Bar across the street had a great atmosphere and the wings were excellent! I will stay here again in the near future.

I was there for one night. I was exhausted when I arrived because the flights were delayed due to the weather. The staff was very accommodating when I arrived. I slept well. The room was very comfortable and clean. I did have breakfast the next morning and the wait staff was quite courteous. If I do travel to Nashville again, I would definitely consider staying here again.

Very Friendly and accommodating staff. All of the extras available, pool, fitness room and restaurant. Room that we stayed in was a handicap room. Luxury Vinyl Tile floors with carpet around the bed and very spacious bathroom. I will be back!

Great location, friendly staff, clean property. Real good cooked to order breakfast

Overall we enjoyed our visit. The room was clean and comfortable. The staff were kind and answered questions without hesitation.

Nice, very large room. Please note, however, if you use a booking site to book this hotel, breakfast is NOT included

The hotel is nice, and is in a nice location, we were close to the mall and it took about 15 mins to get to our family's house. the staff was ok. Didn't feel like any connection was made at all. Same with the bartender. The worst part...paying for breakfast Buffett. Charging kids (age 5 and 7). Adults are 995 kids are half price. I'm sorry, but if I have to pay $200 a night, why should I have pay for breakfast too? Breakfast should be complementary.

There were four of us and the room is adequate for our needs. The location is great because there were nearby places to eat and convenient shops for last minute needs. The lobby is well lighted and the receptionist was warm and welcoming when we arrived. My two main observations are: 1.) we had to call for extra pillows, blankets and towels and they were delivered, and 2.) we requested twice for decaf coffee for our Keurig and extra cream and it fell on deaf ears.

Great location & comfortable room after a full day of travel back from vacation. Nice bar with food options in the evening only downside was that breakfast was buffet option only. Would strongly consider staying again.

Our room was nice, the bed was very comfortable, and we enjoyed our stay. We were particularly pleased with the location of this hotel, and how convenient it was to everywhere we wanted to go, even to downtown locations. We also visited Franklin TN and found it an easy drive from the hotel.

Great staff, very courteous. Rooms and hotel very clean.

Stayed at this hotel for a little getaway for a girls weekend. Loved the hotel and especially the location. Wasn't far from dining or shopping but the area around the hotel was pretty quiet. Will definitely stay here again!

Our stay at the Franklin/Cool Springs Garden Inn was a pleasant experience. The staff was both friendly & took the time to listen attentively to questions. The accommodations were to Hilton standard. Nice workout facility. (Bathroom set-up could have used a few up-front design differences - more counter space, ex.), but overall were OK. Their elevator was the smoothest & quietest I have ever ridden on - wow! Nice touch with Kuereg coffee maker in room. Great location for shopping - if you are into that kind of thing... Summary - great stay.

Every thing was great about this hotel from location to cleanliness to price. The only thing that would have made this stay better is continental breakfast.

If you are a wheelchair user traveling alone - the bed height is problematic - too high unless you can stand. Bathroom mirror is too high to see into sitting at wheelchair level

The hotel was comfortable and clean. The staff was exceptional. The only critique is the lighting in our rooms was not great. We requested 3 rooms - adjoining if possible. They went to great lengths to accommodate our request. We ended up with 2 handicap accessible rooms and one regular room (they made sure that was okay before giving them to us). The handicap rooms did not have great lighting, but were very large. The lighting was definitely better in the regular room.

I have stayed at the hotle my last 2 visits and hte front desk clerk [...] has been very pleasant both times.

9150 Carothers Pkwy Franklin TN

Hotel highlights

  • Close to CoolSprings Galleria
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 1.2 mi (1.9 km) from CoolSprings Galleria, Hilton Garden Inn Nashville/Franklin Cool Springs is within a 10-minute drive of other popular attractions like Crockett Park. This 3-star hotel welcomes guests with 131 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

A 37-inch LCD TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an MP3 dock, a refrigerator, and a microwave.


Property features

At Hilton Garden Inn Nashville/Franklin Cool Springs, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

King 1 | Sleeps 2

Junior Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 1 King Bed with Sofabed, Non Smoking

King 1 | Sleeps 4

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Queen 2 | Sleeps 4

Guest reviews for Hilton Garden Inn Nashville/Franklin Cool Springs

Everyone (4) Couples (3) Business (2) Family (9) Friends (1)
5
Families

I liked that water and tea was available in the lobby. So nice to walk in from a hot day and have a cool drink available.

By on Jul 22, 2019

Review comment responded on Jul 23, 2019

Thank you for the great review. We do keep the complimentary water and tea dispensers filled especially over those hot days. We look forward to your return.

5
Friends

Great hotel. Huge rooms, great location, helpful staff.

By on Jul 14, 2019

Review comment responded on Jul 15, 2019

Hello, Thank you for the wonderful comments on our rooms. We are please to hear you enjoyed your stay. We hope to see you again when your travels bring you back to our area. Thank you, Zeek Gallahan Assistant General Manager

5
Partner Couples Families

The beds were a little firm for me, but wouldn't rate down the hotel for that. The pool and fitness room were great! The staff was friendly and helpful on local attractions. The Tin Roof Bar across the street had a great atmosphere and the wings were excellent! I will stay here again in the near future.

By on May 10, 2019

Review comment responded on May 13, 2019

Hello! Thank you for the wonderful review. We are pleased to hear that you had a great stay while in Franklin. We hope to be able to host you again when your travels bring you back to the area. Have a wonderful day! Thank you, Zeek Gallahan Assistant General Manager

4
Everyone

I was there for one night. I was exhausted when I arrived because the flights were delayed due to the weather. The staff was very accommodating when I arrived. I slept well. The room was very comfortable and clean. I did have breakfast the next morning and the wait staff was quite courteous. If I do travel to Nashville again, I would definitely consider staying here again.

By on Jan 22, 2019

Review comment responded on Jan 22, 2019

We appreciate your review and positive recommendation of our hotel. We look forward to your return and hopefully the weather will be more cooperative.

5
Everyone

Very Friendly and accommodating staff. All of the extras available, pool, fitness room and restaurant. Room that we stayed in was a handicap room. Luxury Vinyl Tile floors with carpet around the bed and very spacious bathroom. I will be back!

By , from Tennessee on Aug 13, 2018

Review comment responded on Aug 14, 2018

Thank you for your review! We look forward to seeing you stay with us again soon.

4
Everyone

Great location, friendly staff, clean property. Real good cooked to order breakfast

By on May 5, 2016

4

excellent place to stay

Everyone

Overall we enjoyed our visit. The room was clean and comfortable. The staff were kind and answered questions without hesitation.

By , from Huntsville AL on Feb 16, 2016

5

fairly priced in a good location

Couples

Nice, very large room. Please note, however, if you use a booking site to book this hotel, breakfast is NOT included

By on Nov 3, 2015

2

visiting family/wedding

Families

The hotel is nice, and is in a nice location, we were close to the mall and it took about 15 mins to get to our family's house. the staff was ok. Didn't feel like any connection was made at all. Same with the bartender. The worst part...paying for breakfast Buffett. Charging kids (age 5 and 7). Adults are 995 kids are half price. I'm sorry, but if I have to pay $200 a night, why should I have pay for breakfast too? Breakfast should be complementary.

By on Oct 13, 2015

4

great location

Families

There were four of us and the room is adequate for our needs. The location is great because there were nearby places to eat and convenient shops for last minute needs. The lobby is well lighted and the receptionist was warm and welcoming when we arrived. My two main observations are: 1.) we had to call for extra pillows, blankets and towels and they were delivered, and 2.) we requested twice for decaf coffee for our Keurig and extra cream and it fell on deaf ears.

By on Oct 5, 2015

Hilton Garden Inn Nashville/Franklin Cool Springs

9150 Carothers Pkwy, Franklin, TN 37067
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.