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Recent guest reviews

Very clean facility...friendly staff...food was great...

Very clean and quite. I was up early to drive down and didn't get much sleep the night before when I got to the Hotel around 1:30pm they let me check in. I was afraid it would be noisy with the rooms being cleaned but I laid down and slept for an hour without interruption. Great Hotel I know where I am staying next time I'm in Nashville.

I loved how it was so bright when u walked in. They lay out of the building was great. My room was beautiful. Only thing was i wasnt expecting to pay for my breakfast on top of paying for my stay. But it was fine i wasnt angry about it. Everything else was great highlight recommended an would totally atay again

I liked that water and tea was available in the lobby. So nice to walk in from a hot day and have a cool drink available.

Great hotel. Huge rooms, great location, helpful staff.

The beds were a little firm for me, but wouldn't rate down the hotel for that. The pool and fitness room were great! The staff was friendly and helpful on local attractions. The Tin Roof Bar across the street had a great atmosphere and the wings were excellent! I will stay here again in the near future.

I was there for one night. I was exhausted when I arrived because the flights were delayed due to the weather. The staff was very accommodating when I arrived. I slept well. The room was very comfortable and clean. I did have breakfast the next morning and the wait staff was quite courteous. If I do travel to Nashville again, I would definitely consider staying here again.

Very Friendly and accommodating staff. All of the extras available, pool, fitness room and restaurant. Room that we stayed in was a handicap room. Luxury Vinyl Tile floors with carpet around the bed and very spacious bathroom. I will be back!

Great location, friendly staff, clean property. Real good cooked to order breakfast

Overall we enjoyed our visit. The room was clean and comfortable. The staff were kind and answered questions without hesitation.

Nice, very large room. Please note, however, if you use a booking site to book this hotel, breakfast is NOT included

The hotel is nice, and is in a nice location, we were close to the mall and it took about 15 mins to get to our family's house. the staff was ok. Didn't feel like any connection was made at all. Same with the bartender. The worst part...paying for breakfast Buffett. Charging kids (age 5 and 7). Adults are 995 kids are half price. I'm sorry, but if I have to pay $200 a night, why should I have pay for breakfast too? Breakfast should be complementary.

There were four of us and the room is adequate for our needs. The location is great because there were nearby places to eat and convenient shops for last minute needs. The lobby is well lighted and the receptionist was warm and welcoming when we arrived. My two main observations are: 1.) we had to call for extra pillows, blankets and towels and they were delivered, and 2.) we requested twice for decaf coffee for our Keurig and extra cream and it fell on deaf ears.

Great location & comfortable room after a full day of travel back from vacation. Nice bar with food options in the evening only downside was that breakfast was buffet option only. Would strongly consider staying again.

Our room was nice, the bed was very comfortable, and we enjoyed our stay. We were particularly pleased with the location of this hotel, and how convenient it was to everywhere we wanted to go, even to downtown locations. We also visited Franklin TN and found it an easy drive from the hotel.

Great staff, very courteous. Rooms and hotel very clean.

Stayed at this hotel for a little getaway for a girls weekend. Loved the hotel and especially the location. Wasn't far from dining or shopping but the area around the hotel was pretty quiet. Will definitely stay here again!

Carothers Pkwy Franklin TN

Hotel highlights

  • Close to CoolSprings Galleria
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 1.2 mi (1.9 km) from CoolSprings Galleria, Hilton Garden Inn Nashville/Franklin Cool Springs is within a 10-minute drive of other popular attractions like Crockett Park. This 3-star hotel has 131 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

All 131 air-conditioned rooms provide MP3 docks, microwaves, and refrigerators. 37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and safes are also available.


Property features

At Hilton Garden Inn Nashville/Franklin Cool Springs, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

1 King Bed | Sleeps 2

Room, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Nashville/Franklin Cool Springs

Everyone (8) Couples (3) Business (2) Family (10) Friends (1)
5
Everyone

By on Sep 12, 2020

Review comment responded on Sep 17, 2020

Thank you for the wonderful review.

4
Everyone

By on Jan 27, 2020

Review comment responded on Jan 31, 2020

Thank you for making us your host hotel.

4
Friends

Very clean facility...friendly staff...food was great...

By on Jan 27, 2020

Review comment responded on Jan 27, 2020

Thank you for making us your host hotel. We look forward to your return.

5
Family

Very clean and quite. I was up early to drive down and didn't get much sleep the night before when I got to the Hotel around 1:30pm they let me check in. I was afraid it would be noisy with the rooms being cleaned but I laid down and slept for an hour without interruption. Great Hotel I know where I am staying next time I'm in Nashville.

By , from Newark, Ohio on Nov 7, 2019

Review comment responded on Nov 7, 2019

Hello Steve, Thank you for the great review. We were happy to get you checked in early after a long day of traveling. We are happy to hear you got some great rest to continue on your adventures. We will see you next time you are in the area. Thank you, Zeek Gallahan Assistant General Manager

4
Everyone

I loved how it was so bright when u walked in. They lay out of the building was great. My room was beautiful. Only thing was i wasnt expecting to pay for my breakfast on top of paying for my stay. But it was fine i wasnt angry about it. Everything else was great highlight recommended an would totally atay again

By on Sep 13, 2019

Review comment responded on Sep 15, 2019

Hello! Thank you for the wonderful review. We are happy to hear you enjoyed your stay with us. We hope to see you again soon. Thank you

1
Everyone

By on Sep 1, 2019

Review comment responded on Oct 7, 2019

Our apologies for not exceeding your expectations. We hope you can give us another opportunity to serve your hotel needs.

5
Family

I liked that water and tea was available in the lobby. So nice to walk in from a hot day and have a cool drink available.

By on Jul 22, 2019

Review comment responded on Jul 23, 2019

Thank you for the great review. We do keep the complimentary water and tea dispensers filled especially over those hot days. We look forward to your return.

5
Friends

Great hotel. Huge rooms, great location, helpful staff.

By on Jul 14, 2019

Review comment responded on Jul 15, 2019

Hello, Thank you for the wonderful comments on our rooms. We are please to hear you enjoyed your stay. We hope to see you again when your travels bring you back to our area. Thank you, Zeek Gallahan Assistant General Manager

5
Partner Couples Family

The beds were a little firm for me, but wouldn't rate down the hotel for that. The pool and fitness room were great! The staff was friendly and helpful on local attractions. The Tin Roof Bar across the street had a great atmosphere and the wings were excellent! I will stay here again in the near future.

By on May 10, 2019

Review comment responded on May 13, 2019

Hello! Thank you for the wonderful review. We are pleased to hear that you had a great stay while in Franklin. We hope to be able to host you again when your travels bring you back to the area. Have a wonderful day! Thank you, Zeek Gallahan Assistant General Manager

4
Everyone

I was there for one night. I was exhausted when I arrived because the flights were delayed due to the weather. The staff was very accommodating when I arrived. I slept well. The room was very comfortable and clean. I did have breakfast the next morning and the wait staff was quite courteous. If I do travel to Nashville again, I would definitely consider staying here again.

By on Jan 22, 2019

Review comment responded on Jan 22, 2019

We appreciate your review and positive recommendation of our hotel. We look forward to your return and hopefully the weather will be more cooperative.

Hilton Garden Inn Nashville/Franklin Cool Springs

9150 Carothers Pkwy, Franklin, TN 37067
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