2/10 Terrible
David, Burbank
Oct 1, 2025
Disliked: Staff & service, amenities
It was OK to have a place to stay. It’s hardly a destination, but the room was fine.
The night staff couldn’t care less about check-in or a guest’s needs. Arrived and my “Hello, how are you…” was interrupted with a curt “LASTNAME?” And was rushed through the check-in process with no friendliness whatsoever.
And one night, just after midnight, I went to purchase some bottled water (from the only vending machines in the three-floor building) and they were out. A trip to the front desk found it unattended, so I waited a few minutes for someone to notice me on the security camera.
When no one showed up, I said toward the back office “Anyone here?” And then a woman appeared wearing a shower cap (it appeared I had awakened her) and I’d noticed that there were some bottles of water behind the front desk. I told her that the machines were out and was about to offer to purchase one of the bottles I’d seen, but she disappeared and reappeared down the hall heading for the machines.
I called after her that they were sold out, but she decided she was going to see if I was mistaken. She did what I did (paid with her phone and then saw it was indeed sold out and cancelled the transaction).
Before I could offer to purchase a bottle from the front desk, she was headed back to the office, calling over her shoulder that there was no water available at the front desk. Not a very happy person.
Probably wouldn’t stay there again.
David
Stayed 4 nights in Sep 2025