NH Napoli Ambassador4.0 out of 5.0
Recent guest reviews
there’s no disguising the fact that the decor of the hotel is in places a little worn but it’s central location meant that it was only a short walk to the public transport system and an easy walk into the heart of the city. Our room was a little small by modern standards but it was clean and were well appointed with complimentary toiletries, coffee machine and had stunning views across the bay and city of Naples. In the main the reception staff were helpful and attentive, or more accurately the female staff were. The male reception staff were more brusque and less convivial. The staff in the breakfast salon were, without exception, very friendly and efficient. The breakfasts were generally acceptable with choice of continental cheeses, meats, pastries, cereals and juices but the hot breakfast options were limited and less appealing. With the above caveats in place though we would have no hesitation in recommending this hotel as a base for exploring the city.
Well, where to start: part of the personal was extremely unfriendly, even unprofessional; breakfast was low quality and offered limited options; queuing for the coffee machine (where is the legendary Italian coffee?); poorly infrastructure in the bedroom that really need some reparations (toilet kept on; shower difficult to adjust; ...). Moderate quality of the bed. A good thing: the windows could be opened - with of course a limitation so you cannot jump out. The air didn't work and WiFi was very poor quality.
We found the staff very friendly, helpful and well presented. We were asked if we wanted to upgrade for a small cost of €15, we decided to and wow the 30th floor with huge windows overlooking the harbour, well worth the extra money. We used the laundry service, it all arrived back well presented and on time. They did have shortage coffee and milk pods for our coffee machine in room , we had to settle for decaf pods and we were supplied milk from the downstairs bar , that little issue was sorted fast. The bathroom was great , large and clean. Would I recommend this hotel ,definately and try the 30th floor .
We spent 4 nights at the NH Ambassador. The rooms were nice, clean and quiet. The beds were very comfortable. Good closet size with plenty of hangers. Good one-day laundry service. Breakfast was OK ... the panacotta and babàs were excellent but the hot options were limited (only scrambled eggs, bacon and a few vegetables) and the coffee was just so-so. Our son's bathroom was fine (apparently renovated recently), but ours was a bit old, the toilet didn't always flush properly and the lighting was poor. Service offered by the reception staff was a bit slow, but efficient. In comparison to other NH hotels,this one is a bit below standard, but we would probably come back because of its excellent location and stunning views over the bay.
Good things: fast internet Location Friendly reception help although they are not able to make a booking extension. you will be connected to phone to discuss any booking at the desk - very poor. Bad things Had a room at 18th floor and was very unhappy with the cleanness of various room items. Counted many black hairs in the bathroom, even one big long hair on the towels. Dirt in the bath tub. Carpet is showing lot's of dirt and spots. No sufficient 220 Volts connections close to the bed. Walls in the room are dirty. In general the room and bathroom are very outdated. No free drinking water in room. Will not choose NH again.
Despite the very good looking photos in their website, the room is average. However the bathroom is just horrible, dirty, small and full of mold to the shower walls. The ceiling has marks from drain water and if your over 1,80 cm height then you won't be able to shower. And let's not forget that you wouldn't be able to sit to the toilet. On the other hand, the lobby looks very fabulous, but this is nothing compered to the room. Also the check-in agent was pretty slow but very friendly.
Bathroom issues of leaking water through the ceiling and light bulbs failing twice in the shower recess as well as some less than helpful staff on the front desk influenced my opinion of this hotel, which is generally good value for money and is well located in Naples.
Even if the hotel is well located, our room were old, the pieces of furniture, the walls and the floor were not in a good condition. And the cleaning of the bathroom was poor : sclale depostis and mold on the bathtub.
So helpful with the recommendations on the tours around Naples 😊 Tour guide "Naples by night"; by Riccardo Longobardo, was excellent! Ferry ⛴ to Ischia, fully recommended. The Hotel was awesome and breakfast amazing variety! Ciao Naples be back!!!
The only reason I couldn't give 4* to this property is due to the fact it was in dire need of a refurbishment. As a brand NH hotel is really lovely but this hotel seemed to be more of a business group / large tour group hotel; very old fashion furniture and needed maintenance (the AC in my room wasn't working and had to call the electrician to fix it) There is no complimentary water in the rooms either. Bathroom is very small. The good things are : 1/ all the rooms start from a high floor so great views 2/ close to the Naples train station (10 mins drive) 3/ close to attractions 4/ 15-20 mins walk to the famous Gino Sorbillo pizzerie 5/ 2 really good Italian restaurants opposite the road 6/ really good spread for breakfast (however no live eggs / eggs to order) We were only here for a night so none of the other things really bothered us - but it lacks the qualities and amenities of a 4* hotel.
- Walking distance to Castel Nuovo and Teatro di San Carlo
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in Historical Center, NH Napoli Ambassador is 7.4 mi (11.9 km) from Nisida. This 4-star hotel has 230 guestrooms and offers free in-room WiFi, a fitness center, and a conference center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
All of NH Napoli Ambassador's 230 soundproofed rooms provide minibars, safes, and phones. TVs come with pay movies, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Rooms also include desks.
NH Napoli Ambassador features a fitness center, free WiFi in public areas, and 8 meeting rooms. Self parking is offered for EUR 25.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and free newspapers.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 2314 reviews