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Crowne Plaza Hotel Nairobi

4.0 out of 5.0

Recent guest reviews

We stayed at this hotel for 4 days. The service is great. The staff is friendly and efficient. The location is good. The decoration and overall atmosphere are very nice. The rooms are comfortable and very clean. The restaurants are very good, especially the fine dining restaurant. What could be improved? Breakfast. Cooked meals are good, but the fruits are not necessarily the best, and the juices are not freshly made. Other than that this is a great place to stay. We had a great time at the Crowne Plaza.

I am a frequent visitor to the hotel, my preferred place of stay whenever i come to Nairobi, the rooms are extremely clean whenever i come. I am a gym person; the gym is well equiped and maintained as well. The extension of hours to 24 hours was a good move which makes prefer Crowne Plaza hotel at all times i travel to Nairobi. I am an IHG Elite members and thus have access to the Club Lounge, a frequent user of the facility at any time of the day and more importantly the happy hour. I have interacted with staffs in the Club Lounge, however, there is one staff, Rebecca Muli, who has stood out as a professional, passionate and amenable staff.

5 years since I first stayed here. The welcome just keeps on getting warmer and warmer. The staff know me by name which is nice. I checked in at 1am on arrival and my Club room awaited. Being a Spire Elite member is a good thing... Nice room, breakfast in the Club Lounge, cocktails at 1830 ever night with great snacks (see photo). The Sikaria restaurant is fabulous... Top service and lovely food in a quiet and comfy setting . The pool is warm (heated) and spa facilities great. I used the in-hotel car service twice... Efficient and a call to get a return ride was easy. Foreign currency may be exchanged at front desk. The only thing to remedy is the TV reception... The digital signal breaks up and stutters on CNN, BBC and other channels. It's been this way for a few years. Trying to watch football in the Club Lounge was a bit frustrating. One evening CNN was stuck on one frozen picture for 35 minutes. The wi-fi (free for me) is very good by the way. I love it here :)

conveniently located on the airport property, friendly staff and clean, the Skytop bar is well stocked and the ambience is excellent. Breakfast options are good, The restaurant serves good food and service is great. Oh, make sure you don't drink the tap water !!

I’ve been to Africa a couple of times now, and I understand how people can be concerned when they haven’t visited before. After all, it’s a whole unknown continent for a lot of visitors — and for most of us, the only things we hear from there are bad. So you’re unsure of what you may be getting when you’re booking a hotel there. Is it up to your standards in America or someplace similar? Is it safe? Is it in a bad area? The answer is that this hotel is surprisingly nice and modern. I’m sure there’s some fussy people who would find little things to get upset over, but this is Nairobi, not Oklahoma City. I imagine getting things repaired or replaced isn’t quite as easy as it would be elsewhere. Not to say I noticed anything wrong with the room, because I didn’t. I’m just mentioning this because some other people have posted reviews that are really bizarre in the things they’ve complained about (Yes, the power went out one night. And yes, it can back on in under a minute, I assume because they have generators). As for the staff, they go way beyond what you’d expect. A couple of examples: I asked someone at the front desk if it’d be possible to go up on the roof to take some pictures of the city. The guy asked me to wait a minute, and he made a phone call. A few minutes later, the head of security took me up there and let me take all the photos I wanted. Try that in the US. Not gonna happen. Another example: When I was leaving, four separate staff members asked if they could help with my bags. Pretty much everyone I passed asked if they could help. We were also visited by one of the members of management in the restaurant before checking out, and he seemed very interested in asking how we enjoyed our stay, and gave us cards asking if we’d leave a review online. Well, here it is. Another couple of nice touches I just thought of: When I first went to the room, my name was on the TV screen, welcoming me. I know you might think that’s a little cheesy, but I thought it was nice. Also when ordering room service, the person on the phone immediately greeted me by name, and recited my order back to me every time I called, just to make sure it was right. Once, they even called after I’d gotten the food, just to ask how it was. One minor issue I thought of: the gift shop. I walked by there several times wanting to go in, and it was never open, despite the hours on the door saying it should be. I suppose it’s possible there was some sort of issue with it, and really I guess it’s my fault for not asking. The food was good, although I will say it’s quite expensive. It didn’t bother me, because I was there on business and wasn’t the one paying, but I could see how this could bug some people — although I suppose if you traveled all the way to Nairobi, money isn’t going to be one of your primary concerns. But the Baraka restaurant is very classy (Yes, even by fancy American standards). And no one I was with got sick from the food, although I will say I steered clear of any raw vegetables. Not to say I know of any issue with them here, I just think it’s a good policy in general when you aren’t sure about how clean the water is. Now, as for the safety aspect and the hotel’s location, this is definitely in a “good” area of Nairobi. Several embassies are located in the neighborhood. The hotel also has a guarded security gate and a guard at the elevator as well. There’s also airport-style security at the front door, with an x-ray machine and metal detector. That being said, I wouldn’t go wandering around outside at night. For that matter, I probably wouldn’t be trying to make my way around the city alone, either. You’re definitely not going to want to drive in the crazy traffic, and I wouldn’t put my faith in a random cab driver. As a visitor, you have no idea what areas are safe to be in. Personally, we had a wonderful driver by the name of George Njenga, who was with us the entire time. He took us where we needed to go, waited for us while we were there, and was never, ever late. Even more importantly, he was just about the best resource we could ask for when it came to asking general questions about Nairobi and Kenya. He also took us to the adjacent National Park, knew every single animal we spotted, and was very familiar with how to find them. It was like having someone from National Geographic driving us around. He regularly takes people from Nairobi out to Masai Mara and the many, many other areas in Kenya for safaris, and I’d recommend him a thousand times over. He’s such a great guy, and always made us feel safe. Obviously I have to give him a little plug here, you can find him on Facebook as “geokenyasafaris.” Anyway, this turned from a review of the hotel into a general review of Nairobi itself, but I always strive to answer all the questions I would have myself — I know what those questions are, because I actually had them before making the trip. In short: Yes, you should stay here. The hotel is nice, it’s safe, and the employees treat you like a guest instead of just a customer.

I'm compelled to write a review of my terrible experience dealing with the management at this hotel. My experience started with a minor discrepancy in the quoted daily rate and the rate they charged me at check out. After I highlighted the issue, the receptionist called her guest manager, who said he will look into the matter and call me in my room. I waited for an hour and he never called me back. When I came down to inquire and check out an hour later, the receptionist simply said that the guest manager had sent an email to my travel agency and hasn't heard back. Needless to say, my corporate travel agency is based in the US where it was the middle of the night (a fact that was clear to all), so it was obvious he would not hear back. It is one thing to disagree on a rate, but its an entirely different thing to treat your customers with disrespect. What really ticked me off is that the manager did not even bother to come out to the front desk, instead he simply instructed his reception staff to pass on the message to me and that I was required to pay the rate they were demanding. He only showed up after I insisted that he do and I was then referred to the rooms divisions manager. She repeated the same thing that she cannot adjust my bill. Instead of being courteous, she began to raise her voice when I insisted she honor the printed confirmation rate I had. At that point, I got pretty angry at the lack of customer service and basic courtesy. I paid the bill they were demanding and left. This hotel has a lot to learn about customer service if it wants to aim for 4-5 star status. I was disappointed enough that I've lodged an internal complaint with my company to exclude this hotel from their approved list, as well as a complaint with the upper management at IHG corporate (the hotel's parent company). It is safe to say I will never stay at this hotel again.

I had stayed here for 5 nights on business trip.They have given me a free upgrade and the rooms and wifi was really good compared to other hotels I have stayed.The staff in general is very pleasant and hospitable.I wonder all of them knew me by name by the time I was leaving.I have been IHG memeber for a while and been to many hotels but this one fwlt the benefits of being a memeber.The food in hotel was amazing.Best in room dining ever.I would also want to mention Sikia restaurant and the staff there was very helpful. There was Douglas Eilome and all of them were helpful in suggesting what to try and providing best service.Breakfast was an average.Room service food was also really good.They used to call and check if everything is allright.Alltogether well managed hotel with well trained staff. Only negative I would say is there Airconditiong in rooms were not cool enough

We were running some workshops here fir a client. Guest rooms are comfortable and have all amenities you need. TV Signals were intermittent at best and never did get BBC for more than 5 minutes. Conference rooms adequate but ac in Galana never worked well. Either too warm or too cold. Unusual for a hotel that seems to make its income from these events. Baraka Restaurant good. But not much variety on site.

Thank you, Crown Plaza for the excellent service... Everyone there is on the lookout to see who needs help. I don't have much to say... the smiles from the stuff are real... Thanks to Jane Thuku who tolerated my last minutes changes as we were preparing to come for the Africa Sugar Conference. She was always willing to go an extra mile. Good job to everyone! Regards, Thulani Gumede (South Africa)

My experience at the Crowne Plaza has been pretty terrible- they were very full when I came, and the bathroom wasn't clean. I asked them to clean it, but when I returned at night, it was still dirty. Another time, the electricity went out for an hour, but in that time, the generators were out, and we could not get access to our rooms. So basically, expensive and dirty.

Kenya Road Off Kilimanjaro Avenue Nairobi

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Health club

Crowne Plaza Hotel Nairobi is located within a mile (2 km) of Kenya Railway Golf Club and Nairobi Hospital. This 206-room, 4-star hotel has an outdoor pool along with free in-room WiFi and a health club. Nyayo National Stadium and Nairobi Railway Museum are also near this Nairobi hotel.


Dining

Enjoy the pool views at Baraka Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with breakfast, available for a fee.


Rooms

All of Crowne Plaza Hotel Nairobi's 206 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free bottled water, safes, and ironing boards are other standard amenities.


Property features

Guests staying at Crowne Plaza Hotel Nairobi enjoy an outdoor pool, a health club, and a sauna. If you drive, self parking is USD 5 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 30 per person one way. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 11 meeting rooms, and conference space.

Room options

Club Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Presidential Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room

Full 1 | King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 669 reviews