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Crowne Plaza Hotel Nairobi

4.0 out of 5.0

Recent guest reviews

I stayed at the Crowne Plaza for three weeks while in Nairobi for work. While the hotel interior is not the most up to date and there are no good restaurants in the nearby area, the things that make this hotel my go to for travel are the employees. All of the staff were lovely and warmly greeted me each and every day. I particularly enjoyed my interactions with the cleaning staff and the fitness center attendants. I look forward to my next visit to Nairobi and stay at the Crown Plaza.

I stayed here for the past ten days for a business trip. The facility is great but the hospitality is whay makes Crowne Nairobi home waya from home. It was always lovely to hear Lucy call my name every morning saying " good morning miss Shayo" Then there was Gerald who saw me off each morning and was at the reception to crack a joke after my long days. Absolutelly going back next time i am in Nairobi!

The hotel is very comfortable and excellent attention from the people. There is club floor (5th) that is perfect to have the business meeting and work from there. Some food is served from 6:30 to 7:30pm in the club floor. Restaurants in the lobby area are also very recommended

I enjoy the foods the time i was covering a conference there The food was amazing,the reception to all staff The same place has a unique environment which makes the hotel being the best i can recommend in outcast of Nairobi

Just checked into this hotel last night after a long flight from Cape Town to be greeted by a cold shower. When this issue was raised I was told that there is a problem with their heating and it will be resolved in a few hours. Woke up this morning to no hot water. It's unacceptable that a hotel of this caliber has not prioritized fixing this problem. Really hope that by the time the business day is over that this problem is fixed!!

This modern hotel has spacious rooms and suites, boasts a real good gym plus many other services. Wi-fi worked fine during my three days there and the bar was a good place not just for a drink but also for a light meal. Breakfast was plentiful and tasty. Though, after a couple of days you really missed a terrace, some small green area or just an open space. Next phase in the development of this hotel?

I had a nice stay at this hotel during a conference in October. I must say that the hotel staff is very helpful offer service with smile. Everything was perfect for my stay, except, one small issue, the hotel has tea / coffee maker in the room but they do not have milk or cream for you to use in tea or coffee. It is surprising for me and room service person told me that they are out of stock, which even further surprises me, how come hotel is doing so bad in terms of their inventory records. I hope they improve on this aspect.

I had a good stay at the hotel and the service and room was fine. The problems occurred when I came to check out - the two ladies who were on reception seemed to have no idea what they were doing and in the end I had over 8 receipts charged and then cancelled on my credit card because they kept making mistakes and processing the bill incorrectly. I had to re-enter my details a number of times and they kept trying to pretend it was a technical glitch. This is what frustrated me the most - it was very evident that the bill had been processed incorrectly using the POS machine; it seemed that a "pre-authorisation" process had been used not a payment one. Instead of just admitting they had made a mistake, I then went through a long and painful checkout with them that took over half an hour of being stood at the desk. No one else was waiting; the reception was otherwise empty. At the beginning of my check out ordeal, I mentioned to ensure that a taxi/car to the airport was included and booked - this was acknowledged, however after my 30-40 minute check out ordeal, I walked to the front door to get my car, and it was not there. No one had checked if a car was available or ready - so I stood for a further 10-15 minutes waiting for a car. At this point I was also very disappointed to hear the two ladies at reception laughing and giggling - I was only 20 metres away - they were extremely unprofessional and lacked any self-control or concern for me. I did not pay $450+ to get this sort of treatment. I was extremely disappointed and would not go back to this hotel given the poor service I received. This is a shame as the stay was otherwise fine. (I would add to not stay in room 201 - there was a kitchen service door opposite which was kept open the whole time - the smell of fried/cooked food filled my bathroom as a result)

Hotel staff are very nice service with a smile, most especially to restaurant team working during lunch and dinner period You Mr Solomon Munyeke, you were very good and excellent. Keep it up.We will recommend Crown Plaza in Nairobi to be your best accommodation choice. By John Maphephe AUC team

My self and three collegues landed at Nairobi Airport. We had arranged for a hotel car to meet us. Only 30 dollars so very reasonable. Thirty minutes later we were in reception checking in. Nairobi is a very large busy city, the journey can take up to two hours, so thirty minutes is very good. The welcome at the hotel is very warm, the staff seem pleased to see us. We have all stayed here before, so we are pleased to be back. I have stayed in 4 other hotels in Nairobi and this is my first choice. Straight into the bar for a snack and a drink, for me chicken and Brie and two coke zeros. Into our rooms which are large and have all we could need, shower and bath, tv, fridge and best of all a dressing gown. We all meet at 19.00 for dinner, we have chosen the restaurant, there is also a bar, a coffee bar and buffet. We have tried all four all good but the restaurant is very good. We need to dress for dinner, no shorts or flip flops. We all choose different, I have the squid to start and then the salmon. I am trying to loose weight and so hope this is the healthy option. Four very full and happy people back to our rooms for an early night. Up at 06.00 into breakfast at 06.45 and checking out at 07.00. We have a car booked to return us to the airport to start work. Again only thirty minutes so luck is with us. A good overnight stop, we all wish we could stay longer. A good hotel with very good staff, this is the place to stay for me in Nairobi

Kenya Road Off Kilimanjaro Avenue Nairobi

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Health club

Located in Nairobi Upper Hill, Crowne Plaza Hotel Nairobi is within a mile (2 km) of sights such as Kenya Railway Golf Club and Nairobi Hospital. This 206-room, 4-star hotel has an outdoor pool along with free in-room WiFi and a health club. Nyayo National Stadium and Nairobi Railway Museum are also near this Nairobi hotel.


Enjoy the pool views at Baraka Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.


All of Crowne Plaza Hotel Nairobi's 206 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free bottled water, safes, and ironing boards are other standard amenities.

Property features

Guests staying at Crowne Plaza Hotel Nairobi enjoy an outdoor pool, a health club, and a sauna. If you drive, self parking is USD 5 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 30 per person one way. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 11 meeting rooms, and conference space.

Room options

Club Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Presidential Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Superior Room, 1 King Bed, Non Smoking (King)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 598 reviews