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Crowne Plaza Hotel Nairobi

4.0 out of 5.0

Recent guest reviews

Pleasant waitresses with attention to detail (Aggie a lovely lady in your restaurant) very helpful and made our experience just wow! The rest of the hotel staff were quite good and very well trained in handling guests.

From the time i arrived from my overseas flight until i left a few days later, the staff - bellmen, reception, restaurant, and room staff - were all extremely pleasant, helpful, and exceeded expectations. Topister was delightful, and made sure that my I was completely satisfied with my room. The reception staff were both polite and extremely helpful. I was made to feel completely comfortable traveling on my own in Nairobi. It is primarily a business hotel in a good safe area of Nairobi. I'm sure that leisure guests would also be equally satisfied.

From Gerald who took care of our bags to Nelson at the front desk to Rachel who cleaned our room and all of the staff in between, we could not have had a better stay. Thanks for the great food and accommodations!

Very upscale, amazing detail to comfort and service. We stayed here twice during our January Kenya safari. Our rooms were comfortable, the staff was friendly and the service is incredibly attentive. The rooms are very clean - the hotel is very comfortable and secure. Obviously a business hotel, it has a lovely buffet breakfast and also lunch. For a pleasant overnight stay, or a dayroom prior to a flight to Europe, this hotel is a great place that makes you feel 100% at home.

This is relatively a new hotel in the booming Nairobi "five" star hotel boom, including Radisson Blu, Kapinski, InterConn, Fairview, Fairmont, Tribe, Stanley, etc. It is conveniently located from the city center attractions, upper hill, and State House areas. However, it is a little isolated, since there are no other services, including restaurants, shops, and cafe, etc. This is compensated by the fact that the hotel has a full range of services and restaurants, including breakfast which is typically included in the price. I stayed on the fifth floor with a club lounge which is well equipped and breakfast. What stands out for the hotel is quality of staff and service - of international standards. Very friendly, attentive, and responsive staff. I was on a business trip with a meeting in the tower annex. The conference facilities are excellent, but accessing the tower required going through a bridge and non-transparent elevators; I felt I needed "GPS". The view from the top floors gives a panoramic scenery of Nairobi. I was informed that there will be consolidation between the annex and the main part with better accessibility. Caution: outsiders to Nairobi and Kenya may not know that service is included in the bill for meals, and hence you may decide not to tip or a nominal depending on extraordinary service.

The hotel has excellent facilities - clean, quiet, well appointed rooms; good gym that is busy in the mornings; attentive and very friendly staff; good free wifi. The 5th floor club lounge has a great spread during happy hour and a full breakfast in the mornings that includes eggs made to order. Some improvements : i wanted to get some postcards but the hotel store had a very limited selection which looked like they had been printed on a laser. they should keep something a bit better than that. Baraka restaurant has great staff - I would suggest varying the dinner menu a little and adding more local Kenyan dishes. the hotel is very isolated - there is nothing around it that you can walk to in the evenings other than offices. The hotel should look into offering shuttles into the CBD/Westland areas a couple of times a day as guests are pretty much trapped. Lastly, the hotel charges a mandatory service charge but this isnt apparent right till the end. All the food bills I got did not include gratuity so I tipped. At checkout I saw a line item for service charge, which was a surprise. this needs to be made clear at the beginning and on every bill. lastly - once again the staff are amazing, friendly and very helpful.

This is a well appointed upmarket hotel for Nairobi. I guess it is an escape from the real Nairobi if you wish to enjoy rubbing shoulders from visitors from around the world. The break fast is brilliant.

It is a convenient hotel when you are going to a safari as it is near the international and wilson airport . However the rooms look a bit run down , which seems to be a problem in most hotels in Nairobi. The air conditioning in the room was not working but they promptly came to fix it . The folding bed was uncomfortable but they changed it to a floor mattress which was great ! A few teething problems but with a quick response , An excellent breakfast . over all turned out to be great stay and probably the best to stay in before going to a safari

The hotel itself was alright. There was nothing bad about it, there was nothing significant. The service however made a difference in our stay. You could stay in a really expensive hotel in New York and not be as happy as I was at Crowne Plaza Nairobi all because of the customer service. The receptionist that checked us in when he realised we were a family was keen to ensure the room was right for us. So he took me to the room first to check while my family relaxed in the lobby with a drink. We got into a chat as we went up to the room and it was all genuine smiles, laughs and pleasantries through check in. The smiles, laughs and pleasantries carried on through out our stay. Thank you Crowne Plaza Nairobi for a memorable stay.

Check in process was very good with a tour of the hotel. Room with city view was spacious enough with fast internet. Room service was very fast and friendly. My only concern is the service by the pool can be better.

Kenya Road Off Kilimanjaro Avenue Nairobi

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Health club

Located in Nairobi Upper Hill, Crowne Plaza Hotel Nairobi is within a mile (2 km) of sights such as Kenya Railway Golf Club and Nairobi Hospital. This 206-room, 4-star hotel has an outdoor pool along with free in-room WiFi and a health club. Nyayo National Stadium and Nairobi Railway Museum are also near this Nairobi hotel.


Enjoy the pool views at Baraka Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.


All of Crowne Plaza Hotel Nairobi's 206 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free bottled water, safes, and ironing boards are other standard amenities.

Property features

Guests staying at Crowne Plaza Hotel Nairobi enjoy an outdoor pool, a health club, and a sauna. If you drive, self parking is USD 5 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 30 per person one way. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 11 meeting rooms, and conference space.

Room options

Club Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Presidential Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Superior Room, 1 King Bed, Non Smoking (King)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 619 reviews