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Hotel Maria Bonita Consulado Americano

3.5 out of 5.0

Recent guest reviews

I like the srvice The bar Custumer service in fron

The buffet at the restaurant in the hotel is excellent and cheap. I ate there every day for a week.

Friendly staff, clean rooms and delicious breakfast and buffet

Love how it is decorated....as soon as you walk in the hotel it smells good. My husband and I were there for 4 days, the staff was friendly and helpful the only bad thing was that by our 3 night there we seen a roach we moved the furniture to be able to kill it. On our last day another roach was running around. My husband killed it and left the dead roach in a napkin for the staff to see we weren't alone in the room.

This hotel is very nice. Decor, it has a small chapel, indoor pool alittle rec room in back to relax, and the restaurant is very good! Especially the breakfast buffet is phenomenal. The only thing that really bothered me was the loud music the play during dinner time. They usually have a live singer and they play music sometimes until 1230am! And i stayed on the second floor and they really disrupted my sleep on most nights. They shouldve cut off the music at 1000pm

Overall great stay. Only thing is the air conditioning unit was damaged and hard to change temperature. Other than that everything was great. It is a good walk to the embassy.

Overall my stay was great had to change hotels because they got sold out had to prolong my stay But overall I would recommend this hotel

The pool not is for toddles or kids 6 or 7 but is nice and the food in restaurant is good

Friendly staff and a clean room. However, I paid for extra days that I did not stay, and I was denied a refund or credit return.

Maria Bonita consulado americano hotel was the greatest hotel. I booked this hotel because is closed to the America consulate location. The staff are the best the cleanest of the hotel is spectacular everyday they clean your room. They have staff cleaning all day the hotel so I will tell you that you will never see a dearty spot. They have free breakfast. There also a restaurant in the first floor they serve buffet and they have good food.

The Jacuzzi never worked, the beds are old and uncomfortable. The staff except the door man are not helpful at all. Don't waste your money on this hotel is just the name.

I picked this place due to location. First we got to the parking lot and made a wrong turn so we backed up accidentally over an orange cone, the security guard yelled at us and threatened to charge us $500 pesos, wasn’t much but we didn’t pay & moved on. When it came to check in time they didn’t accept Amex for amenities even though they have an American Express card reader. I was traveling with my wife , 2 children & father in law. So we got a rooms to accommodate. But when we got to each of the rooms there were only towels for 2 & no shower soap, luckily we bring our own. Thee was however 2 bottles of water for the coffee pot. The bathroom fixtures were falling off of the wall. I hung my pants on the hook and the hook twisted and my pants went to the floor. I went to get a towel after the shower and the towel rack came right off of the wall. The tv didn’t work either. Most of the channels were static and grainy. The a/c unit was a bit loud and the place could use a bit more soundproofing because you can hear all of the road noise. The complimentary breakfast buffet was packed. Menu: cut up hotdogs, refried beans, scrambled egg type dish, some sort of chilaquiles, & white bread for toast. No tortillas though. Also milk, coffee, & teeny tiny 2 oz juice glasses. Literally almost a shot glass for the powdered oj. This is supposed to be a fancy hotel but it didn’t impress. The girl behind the counter was a bit snobby. We most likely won’t return to this hotel.

The hotel rooms have deteriorated, our room did not have the key bolt. The heating apparatus was NOISY, and we were moved to another room that was extremely noisy. Staff were not able to quiet occupants. Phone did not work. We were moved to another room that also did not have the key chain lock. I will NEVER stay there again!

Terrible stadium lighting glares through bedroom windows. Curtains are actually for decoration... or for closing in order to block out the light. Breakfast was tepid, not warm. Room carpet was dirty. It the worse aspect was the glaring lights at night and no ability to close windows.

The room was excellent very clean very comfortable. I have not stayed in a hotel alone time where I enjoyed it so much and didn't want to get out. The restaurant excellent food. It's my hotel whenever I go to juarez.

We stayed at the Maria Bonita for consular business. The location was great- the mall is right across the street. Consider renting a car because walking is not safe due to the city not having any pedestrian crosswalks. Same problem at any hotel.

Everything is excellent just only for one thing the AC is not working very well

I arrived Monday June 12 and I have the room 214 until June 23th excellent service everybody is s very polite but the top of the service is this young girl that was my housekeeper sorry I can remember her name but she always have a smile and her face and keep my room super clean and make customers feel like home always ask if we need help the other person I really like his service is the waiter on the breakfast he is so nice very happy to choose Maria Bonita misiones consulado

Nice hotel, it help me to feel calm for my Visa interview.

v. Paseo de la Victoria #4451 Ciudad Juarez CHIH

Hotel highlights

  • Walking distance to American Consulate
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hotel Maria Bonita Consulado Americano places you next to Star Medica Hospital Ciudad Juarez2 and Plaza Las Misiones. This 128-room, 3.5-star hotel has an indoor pool along with free in-room WiFi and free self parking.


Dining

Free full breakfast is served each morning from 7 AM to 9 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 40-inch an LCD TV with cable channels and first-run movies. Pillowtop beds sport down comforters and the bathroom offers a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include an espresso maker, free newspapers, and free bottled water.


Property features

At Hotel Maria Bonita Consulado Americano, guests enjoy features like an indoor pool, a health club, and free WiFi in public areas. There's free parking, as well as a free shuttle from the hotel to the airport (available on request). The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Junior Suite

King 1 | Sleeps 4

Deluxe Room

King 1 | Sleeps 3

Family Room, 1 Bedroom, Refrigerator

Full 2 | Queen 1 | Sleeps 4

Guest reviews for Hotel Maria Bonita Consulado Americano

Everyone (25) Couples (2) Business (1) Family (4)
5
Business Business Travelers Families

I like the srvice The bar Custumer service in fron

By on Aug 7, 2019

Review comment responded on Aug 8, 2019

Thank you for staying with us! Your opinion is very important to us.

5
Everyone

The buffet at the restaurant in the hotel is excellent and cheap. I ate there every day for a week.

By on Apr 30, 2019

Review comment responded on Apr 30, 2019

Thanks for staying with us! Your opinion is very important to us.

5
Family with small children Families

Friendly staff, clean rooms and delicious breakfast and buffet

By , from Leon, gto on Apr 30, 2019

Review comment responded on Apr 30, 2019

Thanks for staying with us! Your opinion is very important to us.

4
Everyone

By on Apr 4, 2019

Review comment responded on Apr 30, 2019

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

3
Partner Couples Families

Love how it is decorated....as soon as you walk in the hotel it smells good. My husband and I were there for 4 days, the staff was friendly and helpful the only bad thing was that by our 3 night there we seen a roach we moved the furniture to be able to kill it. On our last day another roach was running around. My husband killed it and left the dead roach in a napkin for the staff to see we weren't alone in the room.

By , from Lakewood, us on Mar 25, 2019

Review comment responded on Mar 26, 2019

We are very sorry for the inconveniences, we are working to improve the service and it does not happen again.

4
Family with small children Business Business Travelers

This hotel is very nice. Decor, it has a small chapel, indoor pool alittle rec room in back to relax, and the restaurant is very good! Especially the breakfast buffet is phenomenal. The only thing that really bothered me was the loud music the play during dinner time. They usually have a live singer and they play music sometimes until 1230am! And i stayed on the second floor and they really disrupted my sleep on most nights. They shouldve cut off the music at 1000pm

By on Feb 13, 2019

Review comment responded on Feb 14, 2019

Thanks for your comment, we are working to improve the service, we wait for you back

5
Everyone

Overall great stay. Only thing is the air conditioning unit was damaged and hard to change temperature. Other than that everything was great. It is a good walk to the embassy.

By on Jan 1, 2019

Review comment responded on Feb 12, 2019

Dear Kelly, we are working to improve the service, we hope to have your visit again.

5

nice hotel the staff was very helpful

Everyone

Overall my stay was great had to change hotels because they got sold out had to prolong my stay But overall I would recommend this hotel

By , from chicago on Aug 24, 2018

Review comment responded on Sep 3, 2018

Dear guest, Thank you for taking the time to share your stay with us. We look forward to your return Kind regards,

3

bad front desk

Everyone

The pool not is for toddles or kids 6 or 7 but is nice and the food in restaurant is good

By , from san ant tx on Aug 4, 2018

Review comment responded on Sep 3, 2018

Dear guest, We appreciate your comments, we are going to work on the points we can do better, we hope you can give us another chance to have you back and serve you as you deserve. Kind regards

4
Everyone

Friendly staff and a clean room. However, I paid for extra days that I did not stay, and I was denied a refund or credit return.

By , from Washington on May 18, 2018

Review comment responded on May 21, 2018

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We will address this directly

Hotel Maria Bonita Consulado Americano

v. Paseo de la Victoria #4451, Ciudad Juarez, CHIH 32528
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.