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Phoenix Chalets

Property class: 4.5

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Photo gallery for Phoenix Chalets

A modern interior with wooden beams, large windows, a flat-screen TV, and a cozy seating area.
A wooden cabin with a dining area, a fireplace, and large windows overlooking a forest.
A modern bathroom with a wooden floor, a glass-enclosed shower, and a view of a snowy landscape.
A modern kitchen with wooden cabinetry, a large island, and a built-in oven.
A spacious, modern cabin with a high ceiling, large windows, and a cozy living area with a fireplace.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
4690-2 Hokujo, Hakuba, Nagano, 399-9301
  • Place, Hakuba Happo-One Ski Area
    ‪7 min walk‬
  • Place, Happo-one Adam Gondola
    ‪11 min walk‬
  • Place, Happo One Sakka Ski Lift
    ‪16 min walk‬

Room options

View all photos for Luxury Chalet, 2 Bedrooms (Phoenix)

An outdoor dining area with wooden tables and chairs, a potted plant, and string lights.

Luxury Chalet, 2 Bedrooms (Phoenix)

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Luxury Chalet, 3 Bedrooms (Phoenix)

A modern bathroom with a wooden floor, a glass-enclosed shower, and a view of a snowy landscape.

Luxury Chalet, 3 Bedrooms (Phoenix)

  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for Luxury Room (Phoenix One)

A wooden cabin with a dining area, a fireplace, and large windows overlooking a forest.

Luxury Room (Phoenix One)

  • 4 bedrooms
  • Sleeps 8
  • 2 King Beds and 4 Twin Beds

View all photos for Family Chalet

Private kitchen

Family Chalet

  • 3 bedrooms
  • Sleeps 8
  • 1 Large Twin Bed, 2 Twin Beds and 2 Twin Bunk Beds

About the neighborhood

Hakuba

Located in Hokujo, Phoenix Chalets is adjacent to Hakuba Ski Jumping Stadium and within a 10-minute stroll of Hakuba Happo-One Ski Area. This 10-room, 4.5-star vacation home has a restaurant along with conveniences like free in-room WiFi and free self parking.
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What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 miles
  • Hakuba Happo-One Ski Area - 7 min walk - 0.4 miles
  • Happo Information Center - 10 min walk - 0.6 miles
  • Happo-one Adam Gondola - 11 min walk - 0.6 miles
  • Happo One Sakka Ski Lift - 16 min walk - 0.9 miles

Getting around

  • Hakuba Station - 6 min drive
  • Shinshu - Matsumoto Airport (MMJ) - 90 min drive

Restaurants

  • ‪レストラン沙羅 - ‬5 min walk
  • ‪八方飯店 - Happo Hanten - ‬9 min walk
  • ‪Cru Cafe - ‬9 min walk
  • ‪白馬八方 おひょっくり 八方本店 - ‬8 min walk
  • ‪Olion Sushi - ‬8 min walk

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Phoenix Chalets

Phoenix Chalets features free WiFi in public areas, a terrace, and laundry facilities. You can take advantage of free parking, along with a free train station shuttle. The front desk has multilingual staff that can help with concierge services, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls.
The 10 soundproofed homes feature kitchens and balconies. Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Washers/dryers, espresso makers, and rice cookers are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Ski

  • Close to skiing
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski runs nearby
  • Ski storage
  • Snowboarding nearby

Internet

  • Available in the house: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle at scheduled times, on request
  • Free ski shuttle
  • Car not required
  • Free self parking on site
  • Limited onsite self parking

Family friendly

  • Children stay free (see details)
  • Crib: JPY 4,500 per night

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Mixer
  • Oven
  • Paper towels
  • Rice cooker
  • Stovetop
  • Toaster
  • Toaster oven

Dining

  • Daily full breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,500 for adults and JPY 1,750 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bed sheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Window screens

Entertainment

  • 0-inch smart TV with digital channels
  • Netflix

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • One pet total (up to 33 lbs per pet)
  • Fee: JPY 25,000 per pet per stay
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Free bottled water
  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Phone
  • Restaurant dining guides
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Ski storage
  • Fishing nearby
  • Hiking/biking trails nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 10 units
  • Soundproofing

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for JPY 25000 per pet, per stay
  • Dogs only
  • 1 total (33 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding
  • Cribs/infant beds are available for JPY 4500 per night

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately JPY 3500 for adults and JPY 1750 for children
  • Pet fee: JPY 25000 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: JPY 4500 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 4 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals, you can take advantage of the free train station pick-up service. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Phoenix Chalets House Hakuba
Phoenix Chalets House
Phoenix Chalets Hakuba
Phoenix Chalets Hakuba
Phoenix Chalets Private vacation home
Phoenix Chalets Private vacation home Hakuba

Frequently asked questions

What is there to do around Phoenix Chalets?

This vacation home is situated in Hokujo within a 10-minute walk of Hakuba Happo-One Ski Area and Hakuba Ski Jumping Stadium. You'll also find Hakuba Iwatake Ski Resort and Hakuba Goryu Ski Resort within a short drive.

How much does it cost to stay at Phoenix Chalets?

As of Nov 3, 2026, prices found for a 1-night stay for 2 adults at Phoenix Chalets on Nov 7, 2026 start from $398, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Phoenix Chalets?

Yes, self parking is offered for free at the vacation home.

Does Phoenix Chalets have luxury amenities?

Yes, guests can indulge in luxuries such as a deep soaking bathtub, a restaurant, and a bar/lounge at this vacation home.

Does Phoenix Chalets have a casino at the property?

No, Phoenix Chalets doesn't have a casino.

Is there an indoor pool at Phoenix Chalets?

No, there is no indoor pool at this vacation home.

What do couples enjoy most about Phoenix Chalets?

Amenities that appeal to couples at this vacation home include a deep soaking bathtub, Netflix, and a kitchen.

Are there hot tubs at Phoenix Chalets?

No, this vacation home doesn't have a spa tub.

Does Phoenix Chalets feature a restaurant that includes a breakfast menu?

Yes, Phoenix Chalets serves a full breakfast each morning for a surcharge from its restaurant.

Will Phoenix Chalets allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Phoenix Chalets for a fee of JPY 25000 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Phoenix Chalets?

No, there aren't connecting guestrooms at this vacation home.

Are there rooms with balconies that I can book at Phoenix Chalets?

Yes, every house at Phoenix Chalets comes with a balcony.

Phoenix Chalets Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 5 out of 8 reviews
Rating 8 - Good. 3 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 0 out of 8 reviews

9.4/10

Cleanliness

7.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
This property is incredible, everything you need for a perfect stay. Kitchen well equipped , everything in great condition. If coming to Hakuba this is the place for you
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities, communication
外資系かな？と思いきや嬉しい対応をしてくれる素晴らしい施設でした。 プレゼントのお米が美味しくてさらに感動しました！ 焼き鳥屋さんのお料理もとても美味しかったです！
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
施設も新しく非常に快適でした。
Stayed 2 nights in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バーベキューの夕食付きで、炭も全て用意されており、食べきれないくらいの食材で満足しました。ベッドルームにエアコンがなく少し暑かったですが、夜中は涼しく快適です。
Stayed 3 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

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