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Hakuba Onsen Ryokan Shirouma-so

3.0 star property

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Photo gallery for Hakuba Onsen Ryokan Shirouma-so

A hot spring area with a stone wall, a wooden bench, and a glass enclosure with plants.
A wooden conference table with a recessed center, flanked by two chairs, in a room with wooden paneling and a framed picture on the wall.
A traditional Japanese room with tatami flooring, a low wooden table, and sliding doors.
A traditional Japanese building with a signboard, surrounded by autumn foliage and a mountain backdrop.
A spacious lobby with exposed wooden beams, a brick fireplace, and a stone wall.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry

Explore the area

View in a map
5004 Happou, Hakuba-mura, Kitaazumi-gun, Hakuba, Nagano-ken, 399-9301
  • Place, Hakuba Ski Jumping Stadium
    ‪1 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪6 min walk‬
  • Place, Happo-one Adam Gondola
    ‪9 min walk‬

Room options

Traditional Room, Shared Bathroom, Mountain View / Futons will be provided based on No.of persons

  • Mountain view
  • 1797 sq ft
  • Sleeps 3
  • 3 Twin Futons OR 2 Twin Futons
  • Free WiFi

Traditional Family Room, Shared Bath

  • Mountain view
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

About the neighborhood

Hakuba

Hakuba Onsen Ryokan Shirouma-so places you next to Hakuba Ski Jumping Stadium and within a 5-minute walk of Happo Information Center. This 17-room, 3-star ryokan has a bar/lounge, free in-room WiFi, and free self parking. It's connected to the convention center in central Hakuba and also close to Hakuba Happo-One Ski Area and Hakuba Goryu Ski Resort.

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 miles
  • Happo Information Center - 4 min walk - 0.3 miles
  • Hakuba Happo-One Ski Area - 6 min walk - 0.4 miles
  • Happo-one Adam Gondola - 9 min walk - 0.5 miles
  • Happo One Sakka Ski Lift - 4 min drive - 1.1 miles

Getting around

  • Hakuba Station - 7 min drive
  • Shinshu - Matsumoto Airport (MMJ) - 104 min drive

Restaurants

  • ‪Blizzard (Pizza) - ‬7 min walk
  • ‪Cru Cafe - ‬2 min walk
  • ‪RAMEN BAR Marutama 55 - ‬2 min walk
  • ‪What's Good Cafe - ‬6 min walk
  • ‪ライオンカフェ - ‬4 min walk

About this property

Hakuba Onsen Ryokan Shirouma-so

At Hakuba Onsen Ryokan Shirouma-so, guests have access to free WiFi in public areas, a hot tub, and laundry facilities. There's free parking and a free train station shuttle. A multilingual staff is on hand to assist with securing valuables, luggage storage, and tours or tickets. This hot springs ryokan also has a TV in a common area.
Guests can expect free WiFi and plasma TVs with digital channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer toilets with an electronic bidet and slippers. Ceiling fans, laptop-compatible safes, and phones are other standard amenities. Housekeeping is not available.
Recreational amenities at the ryokan include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge

Things to do

  • Hot springs
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Built in 1997
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Plasma TV with digital channels

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3 PM
  • Check-out: 10 AM
For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for private bath/onsen. Contact the ryokan at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hakuba Onsen Ryokan
Hakuba Onsen Ryokan Shirouma-so
Hakuba Onsen Shirouma-so
Hakuba Shirouma-so
Onsen Ryokan Shirouma-so
Onsen Shirouma-so
Shirouma-so
Shirouma-so Hakuba
Hakuba Onsen Ryokan Shirouma so
Hakuba Onsen Shirouma So
Hakuba Onsen Ryokan Shirouma-so Ryokan
Hakuba Onsen Ryokan Shirouma-so Hakuba
Hakuba Onsen Ryokan Shirouma-so Ryokan Hakuba

Frequently asked questions

What is there to do within easy reach of Hakuba Onsen Ryokan Shirouma-so?

Located steps from Hakuba Ski Jumping Stadium, this ryokan is in Hakuba, and within a 10-minute walk of Hakuba Happo-One Ski Area and Happo-one Adam Gondola. You'll also find Hakuba Goryu Ski Resort and Tsugaike Ski Resort within a short drive.

Is parking available on site at Hakuba Onsen Ryokan Shirouma-so?

Yes, self parking is offered for free at the ryokan. Though parking is limited parking, an electric car charging station is also available.

Does Hakuba Onsen Ryokan Shirouma-so feature a casino on the premises?

No, Hakuba Onsen Ryokan Shirouma-so doesn't have a casino.

Is there an indoor pool at Hakuba Onsen Ryokan Shirouma-so?

No, this ryokan doesn't have an indoor pool; however, there is a hot tub.

What amenities will couples enjoy at Hakuba Onsen Ryokan Shirouma-so?

Couples staying at this ryokan will appreciate amenities like premium bedding and slippers as well as a bar/lounge.

Are there hot tubs at Hakuba Onsen Ryokan Shirouma-so?

No, this ryokan doesn't have a spa tub.

Does Hakuba Onsen Ryokan Shirouma-so have a restaurant with a breakfast menu?

Hakuba Onsen Ryokan Shirouma-so offers breakfast for a surcharge though there is no restaurant.

Does Hakuba Onsen Ryokan Shirouma-so allow pets to stay free of charge?

No, pets aren't allowed at Hakuba Onsen Ryokan Shirouma-so.

Are there connecting rooms at Hakuba Onsen Ryokan Shirouma-so?

No, this ryokan doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Hakuba Onsen Ryokan Shirouma-so?

No, you won't find guestrooms with balconies at Hakuba Onsen Ryokan Shirouma-so.

Hakuba Onsen Ryokan Shirouma-so Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 50 out of 55 reviews
Rating 8 - Good. 5 out of 55 reviews
Rating 6 - Okay. 0 out of 55 reviews
Rating 4 - Poor. 0 out of 55 reviews
Rating 2 - Terrible. 0 out of 55 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

白馬の常宿にします

外装、内装も写真よりも実物が綺麗でした。 和風の旅館ですが、地下から２階屋外までwifiは問題なく繋がり、Zoomなどのビデオ通話約90分も支障ありませんでした。 ご飯は量がやや多いですが、朝食、夕食共に小学生の子供達も大満足です。ご飯や味噌汁、卵といった基礎的な部分が美味しく、外出して食べるよりもこちらで頂く方が良いのではないかと思います。 自信を持ってオススメします。
Stayed 4 nights in Aug 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not more highly recommend Shirouma So! The staff were very accommodating and friendly. The hotel was very comfortable and perfectly situated near the bus terminal, Happo One, and restaurants. The onsen was the perfect way to finish a day on the slopes. The food was excellent and there was plenty of variety - while breakfast is set, it is different every day. I would definitely stay here again!
Stayed 6 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience with amazing staffs
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Restaurants close by. Friendly staff. Pity no individual shower facilities inside room
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, service, a place to discover!

Very nicely decorated hotel. Timeless Japanese style but freshly decorated. Very modern feeling. Staff is very kind and provide excellent level of attention without being intrusive. Onsen is a little bit small but very good. Very good service provided by the owner all along our stay. Breakfast was very good and had a good variety of food offered. Staff speaks good English and was kind to call before our arrival to verify check in time and if anything was needed. Hakuba area is lovely and the hotel has a great view on the moutain. Room was spacious, clean and nicely decorated. Recommending this hotel to anyone!.
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Legends

Great place, top service, staff very helpful!
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

食事最高

朝ごはんボリュームがあって、とても美味しかったです。次回泊りに行ったらディナーもいただきです。 お風呂は狭いですが、質と温度が良かったです。
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一流的服務和質素極高的早晚餐。Excellent services and quality of breakfast and dinner.
Verified

10/10 Excellent

Weiyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family style Japanese Ryokan

Really nice Ryokan. Great services from the owner, GM to all staff. 5 minutes walk to Happo-one and easy access to shuttle buses to other ski resorts. Only if there could be on open air onsen it will be perfect.
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traditional Ryokan - family owned

This was our first trip to Japan and our first time staying in a traditional Japanese Ryokan. We will be back. Loved it. It's family-owned - Toshi and his family were very welcoming, spoke good English, had loads of local knowledge to help us out and had traditional breakfasts and dinners on offer (cooked by Toshi's mother, who comes out and greets everyone at meal time - FYI: you need to book the day before for dinners). We were warm, comfortable (futons were fairly firm but we slept pretty well!), and well looked after. Location is great. Can't wait to come back and stay for longer.
Verified

10/10 Excellent

YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

纯日式风格的酒店，配合无微不至的服务，给我们留下了美好的回忆。

酒店的2个特点让人非常难忘： 1、纯日式风格：房间、寝具、温泉、早/晚餐、日式服装； 2、为住客提供了无微不至的服务：当我们错过了免费班车去滑雪学校时二话没说派专车送我们过去；临走时由于赶时间去hoppo bus terminal搭急行bus酒店再次送我们去车站；遗落了物品在房间，酒店帮我们寄送。。 下次去长野还会选择这个酒店，并把它推荐给我们的朋友们。
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice ryokan

Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of the room was excellent. Dinner was extra, but not expensive--about $25 for a first-class, elegant Japanese dinner. The staff were very helpful, even picking us up at the bus terminal (much appreciated after a 16-hour journey) and dropping us off at the train station. Everything about this ryokan is first class, and we would stay again any time.
Verified

10/10 Excellent

Lai Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice local stay with fantastic host

It was amazing!
Verified

10/10 Excellent

Tay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable stay

We were made to feel like 6 star guests. Proximity to ski facilities was just 10 mins walk away. Kaiseke and breakfast was way above average. Since there is little else to do but ski and stay in the hotel, it made a huge difference that it was marvellous. I will make a trip back next time I'm in Japan.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很貼心的服務

到酒店後，未有預訂晚餐，無法提供晚膳，服務員幫我們聯絡了三間餐廳，最後成功預訂餐廳。 我們自駕，酒店還安排員工開車，引路到餐廳，十分貼心的服務。
Verified

10/10 Excellent

Masa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても良い旅館です。

スタッフの対応、朝食、部屋、すべて良かったです。 前もって連絡すると宿や駅まで送迎してくれます。 また利用したい宿です。
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff make this place! Can't do enough for you

Great staff, clean and tidy traditional Japanese hotel. The Onson is slightly small but modern and tidy.The staff make this place! Can't do enough for you! Would recommend to others.
Verified

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot springs traditonal hotel super comfortable

Absolutely perfect!!! We loved this place. The innkeeper's are super nice and helpful. Very humble family. I was worried about sleeping on the tatami and mats on the floor, it turned out to me more comfortable than regular beds and mattresses. We slept very well. Hot springs bathhouse inside hotel was super nice, luxurious and clean. Love it! Highly recommend
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best hotel experiences I have ever had.

This is a FANTASTIC hotel, we stayed for just 2 nights, but wished we could have stayed longer. I don't usually rate hotels on any site, actually this is my first ever rating. But it deserves a 5 star rating. Very helpful, delicious food, warm cosy room, super clean, all in all a top place.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

泉質がとても良かった

温泉の質がとても良くて、入るとすぐお肌つるつるの感じです。両親が足が悪かったので、３階まで階段だったのがちょっと大変でしたが、お部屋も十分広くて清潔感もあり満足でした。
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommendable!

It is a lovely, elegant ryokan with a beautiful onsen and very nice and helpful staff. The dinner was very delicious and absolutely worth the money. Unfortunately, we stayed only one night. If we were to come back to this part of Japan, we would definitely stay in this ryokan. It has our highest recommendation.
Verified

10/10 Excellent

ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

what a well ran hotel. this place tops 5 star resorts as far as service. They went above and beyond as innkeepers.
Verified

8/10 Good

yy

Liked: Cleanliness, staff & service

臨近滑雪場很方便,此外有接送服務也很棒

老闆及所有服務人員都提供了親切又完整的服務! 為一缺點是大眾湯池太小 房間裡也沒衛浴設備很不方便 還有地點離JR車站有一段不遠距離 不好逛街有點可惜
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place with a lovelier staff

First and foremost the staff, led by a gentleman named Toshi, was incredible. So friendly and helpful. The food which was mostly traditional, was delicious! They offer discounted lift tickets and a discount at a nearby rental shop as well (which was also very friendly and helpful). They allow private access to their onsen, which is great for couples. The room was a great size, and we thoroughly enjoyed the ryokan experience.
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Snowboarding Trip

The hotel was in a great location. Feels like a old Japanese hotel with the modern amenities. Breakfast was a great deal and dinner looked nice. Would go back again.