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Hakuba Tokyu Hotel

4.0 star property
Winter wonderland with 2 restaurants

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Photo gallery for Hakuba Tokyu Hotel

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking | 1 bedroom, down comforters, in-room safe, individually decorated
Reception
2 restaurants, breakfast, lunch, dinner served; French cuisine
Exterior
Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking | 1 bedroom, down comforters, in-room safe, individually decorated

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Gym
  • 24/7 front desk
  • Breakfast available
  • Bar
  • Spa
  • Housekeeping

Explore the area

Map
4688 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301
  • Hakuba Happo-One Ski Area
    ‪7 min walk‬
  • Happo-one Adam Gondola
    ‪9 min walk‬
  • Hakuba Iwatake Ski Resort
    ‪3 min drive‬

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Room options

View all photos for Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking | 1 bedroom, down comforters, in-room safe, individually decorated

Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 366 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking | 1 bedroom, down comforters, in-room safe, individually decorated

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking

  • 689 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Economy Twin Room (2nd-4th floor) Entrance side, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Economy Twin Room (2nd-4th floor) Entrance side, Non Smoking

  • 280.0 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking | 1 bedroom, down comforters, in-room safe, individually decorated

Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

  • 356 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room (2nd-4th floor) Entrance side, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Twin Room (2nd-4th floor) Entrance side, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 441 sq ft
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Top Floor Standard Twin Room (5th floor) Entrance side, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Top Floor Standard Twin Room (5th floor) Entrance side, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

About the neighborhood

Hakuba

Hakuba Tokyu Hotel places you next to Hakuba Ski Jumping Stadium and a short stroll from other popular sights like Hakuba Happo-One Ski Area. This 4-star hotel has 102 guestrooms and offers a full-service spa, free in-room WiFi, and free self parking.

What's nearby

  • Hakuba Happo-One Ski Area - 7 min walk - 0.4 miles
  • Happo-one Adam Gondola - 9 min walk - 0.5 miles
  • Happo One Sakka Ski Lift - 13 min walk - 0.7 miles
  • Hakuba Iwatake Ski Resort - 3 min drive - 1.5 miles
  • Hakuba Goryu Ski Resort - 7 min drive - 2.8 miles

Getting around

  • Hakuba Station - 6 min drive

Restaurants

  • ‪カフェアンドバー ライオン - ‬12 min walk
  • ‪日本料理雪 - ‬8 min walk
  • ‪アンクル スティーブンス - ‬14 min walk
  • ‪ももちゃんクレープ 八方本店 - ‬10 min walk
  • ‪万国屋 - ‬13 min walk

About this property

Hakuba Tokyu Hotel

Winter wonderland with 2 restaurants
Guests staying at Hakuba Tokyu Hotel enjoy access to a full-service spa, a gym, and outdoor tennis courts. There's free parking and a free train station shuttle. Front-desk staff can answer questions 24/7, and assist with access to locker space, securing valuables, and luggage storage. Other amenities at this ski hotel include free WiFi in public areas, meeting rooms, and a terrace.
30-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Balconies, refrigerators, and electric kettles are also standard.
Recreational amenities at the hotel include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

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Exterior

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle
  • Free ski shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,356 for adults and JPY 807 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Chamonix
  • Manyo
  • The Lodge

Things to do

  • 4 outdoor tennis courts
  • Full-service spa
  • Gym
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Elevator (37 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3356 for adults and JPY 807 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 15
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Hakuba Tokyu Hotel caters to LGBTQ+ guests.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakuba Tokyu
Hakuba Tokyu Hotel
Hotel Tokyu Hakuba
Tokyu Hakuba
Tokyu Hakuba Hotel
Tokyu Hotel Hakuba
Hakuba Tokyu Mura
Hakuba Tokyu Hotel Hotel
Hakuba Tokyu Hotel Hakuba
Hakuba Tokyu Hotel Hotel Hakuba

Frequently asked questions

Are free cancellation options available at Hakuba Tokyu Hotel?

Hakuba Tokyu Hotel provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hakuba Tokyu Hotel?

As of Jun 22, 2025, prices found for a 1-night stay for 2 adults at Hakuba Tokyu Hotel on Jul 2, 2025 start from $231.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Hakuba Tokyu Hotel?

This hotel is located in Hakuba, a short 11-minute walk from Hakuba Happo-One Ski Area and also 1 minutes on foot from Hakuba Valley Ski Area. You'll also find Hakuba Goryu Ski Resort and Tsugaike Ski Resort within a short drive.

Is parking available on site at Hakuba Tokyu Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Hakuba Tokyu Hotel?

There is a full-service spa available for guests to enjoy and services include aromatherapy, massages, and body treatments.

Does Hakuba Tokyu Hotel feature a casino at the property?

No, Hakuba Tokyu Hotel doesn't have a casino.

Is there an indoor pool at Hakuba Tokyu Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hakuba Tokyu Hotel?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and 2 restaurants.

Does Hakuba Tokyu Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hakuba Tokyu Hotel have a restaurant that serves breakfast?

Yes, Hakuba Tokyu Hotel has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hakuba Tokyu Hotel allow pets to stay for free?

No, pets aren't allowed at Hakuba Tokyu Hotel.

Does Hakuba Tokyu Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Hakuba Tokyu Hotel?

Yes, every guestroom at Hakuba Tokyu Hotel comes with a balcony with some featuring mountain views.

Does Hakuba Tokyu Hotel host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hakuba Tokyu Hotel.

Hakuba Tokyu Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 64 out of 83 reviews
Rating 8 - Good. 17 out of 83 reviews
Rating 6 - Okay. 2 out of 83 reviews
Rating 4 - Poor. 0 out of 83 reviews
Rating 2 - Terrible. 0 out of 83 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Grant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome. Service top notch. Rooms clean and views are spectacular. Only complaint if any was the pillows were uncomfortable. Would definately come back again.
Stayed 4 nights in Mar 2025

10/10 Excellent

John, Chardon

Liked: Amenities
Excellent and friendly staff, always eager to help with any questions. Shuttle is great. Loved that the ski rental shop is right in the hotel. I wish the hot springs was a bit bigger and had more amenities but it was a nice way to relax after a day of skiing. The bar and restaurant is not open during the day which we didn’t realize. All in all a great hotel though.
Stayed 2 nights in Mar 2025

10/10 Excellent

CHEE WOON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice out door hot spa

Loves the out door spa. See snow falling down as you soak in the hot water. The place is wonderful. Pricing is very reasnable.
Stayed 2 nights in Dec 2024

8/10 Good

amirudin

Average
Stayed 5 nights in Dec 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.
Stayed 4 nights in Feb 2024

8/10 Good

Jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room and ensuite. Nice hotel with friendly staff. The hotel was very covid conscious and clean. It is well located and the Hakuba valley shuttle bus stops at the hotel. While the buffet breakfast was nice, the on-site French restaurant - Chamonix was disappointing. The staff made us pre-order food when we booked the table and we couldn’t adapt meals to cater for gluten free. The food was OK but the overall dining experience was underwhelming.
Stayed 10 nights in Mar 2023

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
Stayed 4 nights in Feb 2023

10/10 Excellent

Sonoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never had such helpful staff member .Romain acted like a tour guide as well as English speaking contact at the hotel.He new about ,lift tickets ,the ski resorts ,rental gear,restaurants,taxis ,clubs and bars,transport to and from Hakuba ,bus time tables ,etc etc . And he did it all with a smile on his face and helped make our holiday a beauty! The hotel has a very good spa and bus services run to ski fields pretty regularly .
Stayed 7 nights in Feb 2023

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, and easy access to sky field. Price is a bit high, but it is worthy of.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveler

Stayed 7 nights in Feb 2020

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Craig_family, NC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities. Helpful staff. Makes Nagano even better.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest relations spoke English, very helpful and provided good suggestions for e.g. restaurants. Housekeeping was very efficient and considerate. Onsen was constantly cleaned and was spacious.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a beautiful "backyard" that takes you back to the nature. Lovely onsen and well setup change room with all amenities that you need.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent . The staff members are very helpful.
Stayed 5 nights in Jan 2020

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best overall option in Hakuba

This hotel is fantastic, remodeled and very quiet super spa and spring. For the price this is one of the very best in Hakuba. Easy walk to Gondola without having to stay right in town. Perfect!
Stayed 3 nights in Oct 2019

10/10 Excellent

Andrew, Byron Bay, NSW

Traveled with group
Liked: Cleanliness, staff & service, amenities
Fantastic stay, awesome hotel, very helpful staff and great location
Stayed 7 nights in Feb 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very pleasing experience to stay here. Close enough to town (only a 10-15 minute walk) and the room was very spacious, clean and well appointed. Staff very nice. Buffet breakfast was pretty generic but the staff are super attentive and the chef makes a fantastic omelette to order right there in the restaurant. Ski gear hire available in hotel (Head skis) and complimentary ski locker too. Tried the snack menu and bar service at the Lounge Bar and was very good too. The hotel is well serviced by the ski shuttle buses to take you to different fields as well.
Stayed 6 nights in Jan 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Snow holiday

Great trip great holiday great hotel
Stayed 8 nights in Mar 2018

10/10 Excellent

Emma, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Good location and clean amd wotif wants me to write more.
Stayed 7 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kai Kee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

If in Hakuba Happo area, stay in Tokyo Hakuba

Good location if skiing around Happo area. There are close by eateries if one doesn't fancy hotel dining. Excellent mountain view from the room.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with friendly staff

Great hotel. Staff were very helpful. Winter ski bus collects from the front door. The onsite onsen is incredibly relaxing.

10/10 Excellent

Stephanie, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We wish we had more time!

We loved our stay at the Hakuba Tokyu Hotel! We only had 2 nights in the area but wish we could have stayed longer. The hotel provides a free shuttle to the Happo One Gondola (and other ski resorts if necessary) and to the train station - very helpful! It is in an excellent location - close to the Happo One Gondola and plenty of places to eat. We ate in the hotel itself and the food and service were excellent. The onsen was incredibly clean and relaxing. We would definitely recommend this hotel and would stay here again!

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